Customer Service Mailroom Clerk

Objectives

A dedicated administrative professional seeking to become part of an organization where I can utilize my leadership, strong organizational and interpersonal skills.

Experience

Aerotek (Temp)

March 2025 – Current Role

Lewis Bakeries

Sept 2024-January 2025

General Worker

Aerotek

October 2023-February 2024

Temp Worker

Swiss Post Solutions/Charles Schwab/Amazon

June 2022-October 2023

Mailroom Clerk

-Provide customer service to onsite operations by scanning/delivering/tracking/reporting in and outgoing business packages and mail (via UPS, USPS, FedEx, etc)

-Assist with onsite personnel in retrieving their packages and providing records management in person, by email, by phone, or similar methods.

-Oversee the onsite business centers, which may include: office supply stocking, assisting with copy/print orders, conference room set up, pantry inventory, light facilities, or serving as a backup to receptionist.

BCForward (Temp)

April 2022 – July 2022

DRC

Grader

TalentBurst/Roche

Feb 2022 – April 2022

Material Handler

-Responsible for the physical and administrative tasks involved in the shipping, receiving, storing, and distributing of materials, parts, supplies, and equipment.

-Unpacks and checks goods received against purchase orders or invoices, maintains records of received goods, and rejects unsatisfactory items as necessary.

-Lifts heavy items and may operate a forklift.

-Prepares and maintains records of merchandise shipped.

-Posts weights and shipping charges and prepares goods for final shipment.

-Examines, stocks, and distributes materials to inventory and manufacturing lines.

-May prepare kitting packages for assembly production.

Amazon.com LLC

Sept 2021 – Feb 2022

Warehouse Team Member

-Receive and Distribute inventory for shipping to Amazon Fulfillment Centers

-Meet high demand of orders and re-stocking needs for Customers and Amazon Fulfillment Centers

-Sort Inventory to be distributed to different Amazon based warehouses

-Load and Unload trucks

Navient

July 2020 - Sept 2021

Customer Care Specialist I

- Provides quality customer service and account resolution to customers, endorsers, and co-makers via incoming or outgoing phone calls

- Answer inquiries from customers, reduce delinquency, secure payments, and counsel customers on available repayment options and deferment options.

Cintas

May 2019 - April 2020

Assistant Sales Service Representative

-Providing route service to set customer base

-Pick up and deliver uniforms and facility services products

-Transferring clean and soiled products out of customer accounts

-Driving company-owned vehicles to and from customer stops

Portillo’s

November 2017 – November 2020

Crew Member

-Setting up stations for service

-Customer Service

-Cashier

-Production

Guitar Center Inc

August 2016 - January 2017

Product Inventory Manager

-Helpdesk for errors

-Answered and checked emails instantaneously

-Built items for the system

-Checked and corrected errors for items

-Assisted the manager with meeting department goals in a timely fashion

-Built item status reports

National Government Services

July 2015 - April 2016

Mail Clerk II

-Opened mail daily

-Sorted mail according to different types

-Input data into computer to process applications

-Processed Medicare Provider Enrollment applications

Sam’s Club

Sept 2011 - May 2015

Supervisor/ Front End Associate

-Cashier

-Carts

-Schedule and manage associates shift.

-Answer to managers and assist them with daily routine

-Provide updates on production goals for the day

Education

Lawrence North High School

Graduated 2011

-High School diploma

Middle Tennessee State University

Graduated 2015

3.3 GPA

Recording Industry Major

Bachelors of Science in Mass Communication

Eleven Fifty Academy

Graduated 2020

UX/UI Design

Ivy Tech Community College

Jan 2022 – Present

Software Development

Internships

Music Garage (Presently named 416 Wabash Event Center & Studio)

June 2015 – August 2015

Front Office Representative

-Booked Sessions

-Took Payments for sessions

-Set up recording and rehearsal sessions before appointments

-Broke down and cleaned up after sessions

-Assistant engineer

-Open and closed the studio

SuperFast Tax Services

January 2017 – January 2018

Manager Tax Prep Specialist

-Tax Preparation for Federal and State Taxes

-Inform clients of tax options and fee structure

-Trained Tax Preparer Specialists on tax preparation

-Upload Services to clients

-Mail distribution

-Bookkeeping

Volunteer Work

Indy Humane Society

Southport Equestrian Center

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