Customer Service Office Manager
Resume:
MELISSA K. PURYEAR
SUMMARY: ENTRY -LEVEL PROFESSIONAL WITH A DIVERSE BACKGROUND OF CUSTOMER SERVICE, with an interest in building a customer service career, looking for a position where I can enhance my problem-solving, interpersonal and communication skills by helping customers and colleagues resolve company-related issues.
Where I can create positive relationships with customers and provide them with effective solutions.
Organized with solid and close attention to detail, looking for a position where I can have positive interactions with those around me.
JAN 2019-PRESENT
AQUA PURE SOLUTIONS
POSITION OFFICE MANAGER
My main goal as an office manager is to ensure that the office operates smoothly and efficiently. My duties and responsibilities usually include overseeing administrative staff members, receiving and directing visitors, and handling or delegating basic office tasks
JAN 2019-CURRENT
OFFICE MANAGER
AQUA PURE SOLUTIONS
DUTIES INCLUDE: Customer service, answering phones, running credit applications, call center, telemarketing, cold calling, working closely with Manager to implement policies and procedures, performs general administrative duties.
Experience: Word, excel, Power Point, Data entry.
Scheduling, telephone and typing skills, strong verbal communication, attention to detail, dependability.
JULY 2022-CURRENT
FORSYTH COUNTRY CLUB
PAVILION FITNESS CENTER
POSITION: PART-TIME FRONT DESK ASSOCIATE
DUTIES INCLUDE: GREET GUEST, handling
all front desk related activities, and helping
maintain the cleanliness of the facility.
FEB 2022-APRIL 2022
ARBOR ACRES
POSITION: SECURITY OFFICE
DUTIES INCLUDE:
Complete various logs and audits as directed. Monitors gate entrance remotely 24/7 for Resident and Guest Access.
Maintains communication between security patrol, maintenance, and residents after hours regarding maintenance issues. signing in visitors and non-resident. Maintain door security and access. Monitor remote door access and allow access.
Monitor weather radio for severe weather. In case of severe weather, security will alert nurses and aide in decision-making for the safety of residents and staff. give directions to residents and visitors and have the ability to follow directions and communicate effectively. Monitor safe conditions on campus and perform security and safety rounds
SEPTEMBER 2018-JAN 2019
FLOW MOTORS
POSITION: TELEPHONE OPERATOR
DUTIES INCLUDED: Answered and transferred all phone calls to all Parts, Sales, and Service Depts.
July 2017-August 2018
SALEMTOWNE RETIREMENT COMMUNITY
POSITION: WELCOME CENTER ATTENDANT/SECURITY
DUTIES INCLUDED: Welcoming Visitors and vendors through Secured Gates, providing effective and efficient communications with residents, visitors and staff.
Monitored fire alarm system, maintains vehicle log and monitors traffic, gives directions, and securing entrances.
July-2015-August 2018 Best Choice Roofing Kernersville, NC
Position: Office Administrator
Duties Include: My role and Duties as The Office Administrator Scanning and uploading documents, communicating with customers, insurance carriers, scheduling and ordering materials
MAY 2015-JUNE 2015
MARTIN COACHWORKS, INC. WINSTON SALEM, NC
CAR DEALER RECEPTIONIST
My Primary Responsibility was to provide Customer Service, answered telephones, responded to emails, greeted potential customers, addressed complaints and handled other front desk duties.
Company moved to Matthews, NC
Monitored fire alarm system, maintains vehicle log and monitors traffic, gives directions, and securing entrances.
May 2013-July 2015
Easter Seals UCP Winston Salem, NC
Position: Paraprofessional
I provide part time personal care and other services such as finding employment and community inclusion for consumers with developmental disabilities.
EDUCATION
Graduate of Grand Canyon University Bachelor’s in Psychology-2016
Forsyth Technical Community College Winston Salem, NC
Graduated May 2011
Associate’s Degree in Human Services Technology (with honors)
Associate’s Degree in General Education
Certification in Social Services
Associates in Cosmetology Aurora Beauty College- 1998
Certified Cosmetology Instructor Carolina Beauty College August 2003
VOLUNTEER EXPERIENCE:
Certification in Domestic Violence/Sexual Assault Intervention Commissioned from Family Services Inc. Winston Salem, NC.
Interned and Volunteer Services to nonprofit organizations at front desk receptionist such as The Bethesda Center for the Homeless located in Winston Salem, NC and Crisis Control Ministries.
Volunteer Services to VWISH, Refuge Enrichment Ministries and The House of Refuge Women’s Transitional Home in Winston Salem, NC.
REFERENCES
ALBERT O. SAUNDERS SR: BISHOP AND PASTOR OF GREATER NEW HOPE LOVE CONNECTION CHURCH: 336-***-****
ANDREA NASH: CEO OF REFUGE ENRICHMENT MINISTRIES 336-***-****
DOMINIC MILLER: TRUCK DRIVER: 336-***-****
PATRICIA DOUGLAS: FORMER HOUSING DIRECTOR FOR WINSTON SALEM STATE UNIVERSITY: 336-***-****
410 BETHANIA RURAL HALL RD. RURAL-HALL, NC 27045
**********@*****.***
OBJECTIVE
Seeking an position an Entry Level position, offering years 20+ years of Experience which will also utilize my expertise in Customer/ Human Services
SKILLS
MY BACKGROUND IN PAST PROJECTS SHOWS THAT I HAVE: ADAPTABLILITY, FLEXIBILITY AND DEPENDIBILITY.
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