Program Coordinator Customer Service

CS

Claudia Sauls

Program Coordinator Program Management Project

Coordination

*******@*******.*** • Martinsburg, West Virginia, 25401 SUMMARY

SKILLS

EXPERIENCE

Dynamic Program Coordination Specialist with 10+ years in program management and project coordination. Expertise in committee meeting organization, communication management, and report management. Proven track record in delivering exceptional customer service and managing complex projects efficiently. Innovative and objective thinker, known for thoroughness and resourcefulness. Engaging and compassionate, fostering collaboration and ensuring dependable execution of tasks. Ambitious and even- keeled, driving success through strategic initiatives. Account Reconciliation Committee Meeting Organization Communication Management Customer Service Document Research Manuscript Editing Meeting Staffing Project Coordination Report Management Travel Reimbursement Processing Website Management Community Outreach Mental Diseases Program Management Program Standards National Academy of Sciences Feb 2010 - Present

Worldwide Assistance Nov 2003 - Jan 2004

Program Coordinator

The National Academy of Sciences is a private, non-profit society of distinguished scholars engaged in scientific and engineering research, dedicated to the furtherance of science and technology and to their use for the general welfare. As a Program Coordinator, I manage various aspects of program execution and communication. Organize +10 committee meetings annually, ensuring seamless execution and participant satisfaction.

Process travel reimbursements for committee members, maintaining accuracy and timeliness.

Provide research and analysis of project-related documents, enhancing project outcomes.

Edit manuscripts of reports, ensuring clarity and precision in final publications. Translate documents between English and German, facilitating international collaboration.

Manage the project's website, ensuring up-to-date and accurate information. Handle communication between staff and committee members, fostering effective collaboration.

Provide an overview of report status, ensuring stakeholders are informed of progress. International Assistance Coordinator Customer Service and Translation Worldwide Assistance provides emergency travel and medical assistance services globally. As an International Assistance Coordinator, I managed medical cases and provided translation services.

Managed +70 travel emergency insurance contracts, ensuring timely and effective service delivery.

Provided translation assistance to German customers, enhancing communication and service quality.

Handled multiple medical cases, demonstrating strong problem-solving skills and attention to detail.

EDUCATION

LANGUAGES

Georgetown University McDonough School of Business Jul 2003 - Oct 2003 Carré Baguetterie Papenburg Feb 1997 - Sep 2002

Program Coordinator Education Program Management Georgetown University McDonough School of Business offers a range of business education programs. As a Program Coordinator, I supported the Executive Education Program and customized programs.

Coordinated the gathering and distribution of materials for classes, ensuring timely availability.

Provided reconciliation for eight accounts, maintaining financial accuracy and accountability.

Performed general customer service for prospective students, enhancing their experience and engagement.

Assistant Manager Customer Service and Operations Carré Baguetterie Papenburg is a bakery and café offering a variety of baked goods and beverages. As an Assistant Manager, I supported daily operations and customer service excellence.

Managed daily operations, ensuring efficient workflow and customer satisfaction. Supervised a team of 10 staff, fostering a collaborative and productive work environment.

Implemented inventory control measures, reducing waste by +15 percent. Provided exceptional customer service, enhancing customer loyalty and retention. PERSONALITY

STRENGTHS

Scientifically validated

by Trudy

Open-minded — Open to new ideas, yet values tradition Flexible — Adaptable while maintaining stability and success Collaborative — Relationship builder, assertive and equipped to lead Accommodating — Diplomatic and accepting of others’ needs Composed — Remains calm under pressure

Mariengymnasuim Papenburg, 1999

George Washington University 2005 - 2006

University of the District of Columbia 2003 - 2004 University of Osnabrueck Faculty of Law, 2000 - 2002 High School Diploma

English

Fluent

German

Fluent

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