Customer Service Data Entry
Resume:
CARLA S BICE
PH: 830-***-****
************@*****.***
PROFESSIONAL SUMMARY
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
SKILLS
Administrative support
BDX
Correspondence
Data entry
Filing
First Aid/CPR
Home office with dual monitors. Hardwired in. Printer, scanner, and copier
Inventory
Inventory management
Microsoft Office
Multi line phone system
Office equipment
Odoo
Organization
Payroll
Problem resolution
Process improvement
Relationship development
SAMPro
SAP
Supervision
SWPS
Training
Travel arrangements
Works well with difficult people
EXPERIENCE
CUSTOMER SERVICE SPECIALIST MARCH 2023 – JUNE 2024 HELIOS SERVICE PARTNERS HVAC WALLER TX
Responsible for US customer service, including order creation in SAMPro.
Troubleshoot shipping issues
Troubleshoot missed ETA’s
Special projects as needed.
Dispatch technicians.
Update customer portals
Train new employees
On Call as assigned
CUSTOMER SERVICE SPECIALIST MAY 2022 – MARCH 2023 TOYO INK - BRYAN, TX
Responsible for US customer service, including order creation in SAP, invoicing in SAP, checking inventory in varies warehouses
Troubleshoot shipping issues
Troubleshoot invoicing issues.
Special projects as needed.
EAM SPECIALIST MAY 2019 – MARCH 2020 BJ SERVICES TOMBALL TX
Track high-cost components
Respond in a timely manner to email request
Assist multiple location with data input
Train employees in database as needed
Continuous updating of database to ensure accurate, up to date information
Create processes as needed.
Maintained and updated daily spreadsheet to capture high-cost components to track spend per district.
Identified and corrected data entry errors to prevent duplication across systems.
MAINTENANCE ADMIN. JANUARY 2018 – MAY 2019 BJ SERVICES SAN ANTONIO TX
Create and complete work orders in BDX
Work with mechanics to ensure work completed and accurately entered in EAM
Ensure all DOT files are accurate and current
Provide accurate information to management when requested.
Assist with weekly yard walk to verify equipment on hand
Assist with inventory when needed
Train new employees in BDX/EAM
Assist other departments when needed
BUYER MAY 2016 – JANUARY 2018 ACCENTURE SAN ANTONIO TX
Create PO in SAP
Communicate with client to ensure inventory demand will be met.
Build and maintain client relationship
Build and maintain supplier relationship
Comply with strict confidentiality regulations
Collaborated with cross-functional teams to meet customer requirements and market demands.
DATA ENTRY JULY 2014-SEPTEMBER 2015 BAKER HUGHES/KELLY SERVICES
SAN ANTONIO TX
Data entry into Maximo
Organize file room
Keep DOT files up to date
Special projects as assigned
Identified and corrected data entry errors to prevent duplication across systems.
Compiled, sorted, and verified digital data against source documents.
Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines.
Transferred written information into databases to maintain consistent, accurate maintenance records and project details.
PARTS MANAGER/PROCUREMENT MARCH 2012 – FEBRUARY 2014 SCHLUMBERGER VON ORMY, TX
Determine if inventory quantities are sufficient for needs, ordering more materials when necessary.
Respond to customer and supplier inquiries about order status, changes, or cancellations.
Prepare purchase orders and send copies to suppliers and to departments originating requests.
Approve bills for payment.
Compare suppliers' bills with bids and purchase orders in order to verify accuracy.
Locate suppliers, using sources such as catalogs and the internet, and interview them to gather information about products to be ordered.
Build and maintain supplier relationship.
Provide staff with assistance in performing difficult or complicated duties.
Hire, train, and evaluate personnel.
Plan and prepare work schedules and assign employees to specific duties.
Managed continuous improvement strategies by employing lean approaches.
Obtained quotes from various suppliers to determine most cost-effective purchasing options.
Managed monthly budget in excess of $3,000,000.00 covering all company purchasing needs.
MATERIAL COORDINATOR APRIL 2011-MARCH 2012 SCHLUMBERGER DENVER CO
Secure ceramics and resins for west division
Manage storage of product.
Manage movement of products
Build and maintain supplier relationships.
Directed the receiving and storage of incoming supplies.
Collaborated with project managers to assess schedules and materials requirements in order to support operational needs.
Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
BUYER/OFFICE ADMIN MARCH 2010 - APRIL 2011 SCHLUMBERGER BRYAN TX
Purchase supplies needed to keep equipment operational
Work with suppliers to keep cost down
Inventory parts and supplies
Complete training modules
Build and maintain supplier relationships.
Obtained quotes from various suppliers to determine most cost-effective purchasing options.
Payroll
Accounts receivable
Accounts payable
Made orders for new office supplies, closely monitoring supply use and budgets.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Supported office needs including taking messages, scanning documents and routing business correspondence.
PARTS CLERK JULY 2007- MARCH 2010 SCHLUMBERGER BRYAN TX
Complete inventory
Create purchase order for special request parts and or services
Collaborate closely with mechanics
Build and maintain supplier relationships.
Maintain dot files
Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
DISPATCHER NOVEMBER 2006- AUGUST 2007 SCHLUMBERGER BRYAN TX
Answer 12-line phone system
File activities, personnel files, time logs
Coordinate journeys
Make travel arrangements as needed.
Maintained current knowledge of all personnel in field and all completed deliveries or delays.
Reported delays, accidents or other traffic and transportation situations.
Kept detailed and updated records of calls in physical and electronic databases.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Earned reputation for good attendance and hard work.
Recognized by management for providing exceptional customer service.
OFFICE CLERK JANUARY 2006 - SEPTEMBER 2007 ONLINE REAL ESTATE BRYAN TX
Assisted candidates with application processes by answering questions about application, performing background checks, and providing great customer service.
Supported office clerical functions using word processing and other software, email and office machines.
Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Strictly adhered to confidentiality protocol regarding client information and documents.
OWNER BICE CLEANING MARCH 1993 – JULY 2009
Delegated daily tasks to employees to manage resources and meet deadlines.
Managed team of employees, daily progress reports and overall project planning.
Implemented improved training procedures to better develop new personnel.
Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
EDUCATION
High school diploma equivalent
Associate of Applied Science: Business Management and Administration Bryan, Tx Blinn College
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