Technical Support Customer Service

NATESE FARRAR

Accokeek, MD ***** 202-***-**** ************@******.***

• Exceptional customer service

• Critical thinking

• Highly organized

• Self-starter

• Managing multiple tasks

• High-pressured environment

• Excellent oral communication

• Excellent written communication

• Computer literacy

• MS Office

Remote Technical Support, 03/2025 - Current

Small Business Administration – Accokeek, MD

Provided remote technical support for customers experiencing difficulties with their devices, offering effective solutions that strengthened brand trust.

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• Resolved technical issues for clients by providing prompt remote support and troubleshooting. Provided expert guidance and support throughout the implementation process, resolving any technical issues promptly and efficiently.

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Supported users remotely through help desk functions, delivering efficient resolutions to technical issues on various platforms.

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• Provided remote technical support to customers, reducing on-site visit requirements when possible. Remote Customer Service Representative, 09/2023 - 03/2025 Optum Serve / TRIA – Accokeek, MD

• Prepare, process and maintain new member or group enrollments

• Respond to member eligibility or group questions and verify enrollment status Research errors by comparing enrollment error reports against system information along with records from the Center for Medicare and Medicaid Service

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Help process provider applications and re-applications including initial mailing, review and loading into the database tracking system

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• Demonstrate great depth of knowledge/skills in own function and act as a technical resource to others

• Solve complex problems on own; proactively identify new solutions to problems CFO Assistant, 10/2021 - 06/2023

Intelligent Tax Solutions – Clinton, MD

• Managed and reported financial operations including budgeting and forecasting

• Maintained relationships with external auditors, banks, and other financial institutions

• Led and developed a high-performance finance team Server, 06/2018 - 01/2020

Outback Steak House – Gaffney, SC

• Acknowledged and seated guests and patrons to assigned tables while communicating delays or any PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

additional service information while waiting

Created ultimate dining experience by presenting menus and relay information on dining items, beverages, and specials

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• Ensured guest satisfaction, collaborated, and advised additional staff on any specific service needs

• Addressed customer complaints or problems with a positive attitude and escalate as needed High School: 01/2015

Gaffney High School - Gaffney, SC

EDUCATION

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