Service Consultant A Daily
Resume:
JOHNNY J. ERVIN
Markham, IL *0428
Mobile: 708-***-****
Email: ************@*****.***
Service Advisor Professional with extensive experience supporting various automotive vehicle repairs. Able to build and maintain strong customer relationships by way of referrals. Recognized for efficiency, detail focused and meeting deadlines in a fast-paced environment. Can work independently with a minimum of direct supervision as well as an effective team player. Recognized for being a quick learner and making a contribution to the department goals and objectives effectively by up sales and customer retention results. Areas of expertise include:
Sales Customer Service Repair Orders
Warranties Dispatch Problem Solving
Research Documentation Staff Training
PROFESSIONAL EXPERIENCE
SCHEPEL CADILLAC, MERRILLVILLE, IN 2014 - 2024
Service Consultant
Servicing Cadillac and GM Products
Approximately 4 - 5 repair orders of 12 -15 scheduled on a daily average due to shop slow
My sales percentage $90,000 to $100,000
Greet customer and write up concerns
Customer follow-up on repairs
Consult with warranty companies
Run VIN’s for all cars (related to service contracts, warranties, recalls & maintenance programs)
Check for vehicle damage
INTERNATIONAL AUTO, TINLEY PARK, IL 2014 - 2015
Service Consultant
Servicing Jaguar & Land Rovers
Approximately 4 - 5 repair orders of 8 -10 scheduled on a daily average due to shop slow
Net profit to dealership of $45K - $50K a month.
Greet customer and write up concerns
Customer follow-up on repairs
Consult with warranty companies
Run VIN’s for all cars (related to service contracts, warranties, recalls & maintenance programs)
Check for vehicle damage
MIKE ANDERSON CHEVROLET, MERRILLVILLE, IN 2012 - 2014 Service Consultant
Servicing GM products
Write 20-25 repair orders of 100-110 scheduled on a daily average.
Net profit to dealership of $75K - $80K a month.
Sold new and used vehicles due to services over car value
Greet customer and write up concerns
Customer follow-up on repairs
Consult with warranty companies
Run VIN’s for all cars (related to service contracts, warranties, recalls & maintenance programs)
Check for vehicle damage
NAPLETON AUTOWERKS, SCHERERVILLE, IN
Service Consultant 2010 - 2012
Servicing Jaguar, Mercedes & Volvo
Write 15-20 repair orders of 50 scheduled on a daily average.
Net profit to dealership of $75K - $80K a month.
Sold new and used vehicles due to services over car value
Greet customer and write up concerns
Customer follow-up on repairs
Consult with warranty companies
Run VIN’s for all cars (related to service contracts, warranties & recalls)
Check for vehicle damage
In addition, Handled customer complaints, closed my own repair orders (excluding warranty unless recalls), dispatch work, scheduled customer appointments and tech work, opened and closed the service department on Saturday’s (and during the week when needed) while working only with techs on duty. I had full authority to make all decisions on the weekend. NAPLETON AUTOWERKS, SCHERERVILLE, IN 2008 - 2010
Service Consultant
Serviced Cadillac
Write 15-20 repair orders of 40 scheduled on a daily average.
Net profit to dealership of $50K - $60K a month.
Sold new and used vehicles due to services over car value
Greet customer and write up concerns
Run VIN’s for all cars (related to service contracts, warranties & recalls)
Check for vehicle damage
In addition, Handled customer complaints, closed my own repair orders (excluding warranty unless recalls), dispatch work, scheduled customer appointments and tech work, opened and closed the service department on Saturday’s (and during the week when needed) while working only with techs on duty. I had full authority to make all decisions on the weekend. BOSAK CHRYSLER, MERRILLVILLE, IN 2001 - 2008
Service Consultant
Servicing Chrysler, Jeep
Write 15-20 repair orders of 40 scheduled on a daily average.
Net profit to dealership of $50K - $60K a month.
Sold new and used vehicles due to services over car value
Greet customer and write up concerns
Customer follow-up on repairs
Consult with warranty companies
Run VIN’s for all cars (related to service contracts, warranties & recalls)
Check for vehicle damage
In addition, Handled customer complaints, closed my own repair orders (excluding warranty unless recalls), dispatch work, scheduled customer appointments and tech work, opened and closed the service department on Saturday’s (and during the week when needed) while working only with techs on duty. I had full authority to make all decisions on the weekend. HAROLD MOTORS, OLYMPIA FIELDS, IL 1986 – 2001
Service Consultant
Serviced Chrysler, Jeep, Plymouth & Mazda
Write 15-20 repair orders of 40 scheduled on a daily average.
Net profit to dealership of $50K - $60K a month.
Sold new and used vehicles due to services over car value
Greet customer and write up concerns
Customer follow-up on repairs
Consult with warranty companies
Run VIN’s for all cars (related to service contracts, warranties & recalls)
Check for vehicle damage
In addition, Handled customer complaints, closed my own repair orders (excluding warranty unless recalls), dispatch work, scheduled customer appointments and tech work, opened and closed the service department on Saturday’s (and during the week when needed) while working only with techs on duty. I had full authority to make all decisions on the weekend. EDUCATION
BURT HIGH SCHOOL
COMPUTER SKILLS
Power
Reynolds & Reynolds
ADP
GM Connect
All Data
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