Customer Care Social Media

RESUME

Hazel Gilbert

***-*****, *******,***** *****, Kenya

Phone: 074*******

Email: ***************@*****.***

Professional Summary

Results-driven professional with over 4 years of remote experience in SEO content creation, digital bookkeeping, and customer care. Proven ability to enhance brand visibility, exceed performance targets, and deliver personalized, customer-centric solutions. Adept at managing client relationships in diverse industries including financial services, content strategy, and hospitality. Recognized for being adaptable, detail-oriented, and committed to high-quality outcomes.

Skills

Customer Care & Communication

SEO Content Strategy

Digital Bookkeeping

Financial Product Promotion

Editing & Proofreading

Data Entry & Analysis

Inventory Management

PowerPoint Presentations

Social Media Engagement

Work Experience

SEO Content Creator

Upwork.com – Remote

April 2021 – Present

Delivered excellent customer care through ongoing client communication, responding to feedback, and customizing services to meet unique business needs. Produced high-quality SEO content that boosted visibility and increased organic traffic for various clients.

Ensured quality assurance by implementing rigorous editing and proofreading processes. Successfully managed multiple projects under tight deadlines, consistently surpassing client expectations.

Promoted client engagement through effective content strategies and active social media management.

Sales Agent

Equity Bank – Thika, Kiambu County

December 2023 – December 2024

Promoted financial products, consistently surpassing monthly sales targets. Provided tailored financial solutions, significantly improving customer satisfaction. Recorded and maintained accurate customer data and transaction logs. Built and maintained strong client relationships, driving long-term business growth. Bartender

Honor's Lounge – Tala, Machakos County

February 2021 – March 2024

Delivered high-quality customer service in a fast-paced hospitality environment. Handled large customer volumes efficiently during peak hours and special events. Maintained cleanliness and upheld health & safety standards behind the bar. Collaborated with colleagues to foster a friendly and welcoming atmosphere. Education

Bachelor of Science in Agricultural economics (Expected December 2025) Catholic University Of Eastern Africa – Gaba,Eldoret Active Member, Economics Club (2019–2021)

Kenya Certificate of Secondary Education (KCSE)

Koelel Forces Academy

Grade: B

Interests & Hobbies

Interests: Animation, Storytelling

Hobbies: Poetry, Traveling, Cooking

References

Available upon request.