Karen S Shannon
Orlando, FL *****
**************@*****.***
Professional Summary
Versatile hospitality professional with 1-year background as Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Skills
Checking Guests In and Out
Reservation Processing
Time Management
Charge Posting
Hospitality Service Expertise
Audit Reporting
Credit and Cash Payments
Room Charges
Performing Wake-Up Calls
Complaint Resolution
Safety and Security Procedures
March 2023-April 2023
Double Tree of Virginia Beach
Night Auditor
April 2022 - February 2023
Best Western Heritage Inn - Moriarty, NM
Night Auditor
Feb 1972-March 1973
Holiday Inn
Hampton VA
Front Desk Clerk
Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies. Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew. Looked over pending check-ins and payment processes to complete closing procedures. Kept coffee bar stocked during my shift and had coffee ready for guests at breakfast.
Aug 2024- Dec 2024
OCPS ACE
VE Teacher
Aug 2023-June 2024
Rodgers Middle Magnet School, Riverview FL
Access Teacher
August 2021 - June 2022
Moriarty Public Schools - Moriarty, NM
Special Education Teacher
August 2018 - June 2020
Los Lunas Public Schools - Los Lunas, NM
Special Education Teacher
August 2017 - June 2018
Belen Public Schools
Special Education Substitute Teacher
January 2016 - December 2016
Rose Of Sharon Orphanage - San Juan Dominican Republic
Special Education Teacher
August 2014 - December 2015
Franklin County Public Schools - Franklin County, NC
Special Education Teacher
August 2013 - June 2014
Oyster Point Academy - Newport News, VA
Special Education Teacher
August 2010 - June 2012
Edgecombe County Public Schools - Edgecombe NC
Special Education Teacher
August 2007 - June 2010
Prince William County Public Schools - Woodbridge, VA
Special Education Teacher
August 2006 - June 2007
Dodge City Public Schools - Dodge City, KS
Special Education Teacher
August 2005 - June 2006
Hawaii Public Schools - Maui, HI
Special Education Teacher
January 2004 - June 2005
Walker County Public Schools - Flintstone, GA
Special Education Teacher
Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
Taught students across multiple classifications and degrees of special needs.
Modified general education curriculum for special-needs students using various instructional techniques and technologies.
Taught multiple subjects to students with intellectual or emotional disabilities.
Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
Redirected students using Positive Behavior Support (PBS).
Education
May 2007
Grand Canyon University Phoenix, AZ
Master of Arts Special Education
December 2003
The University of Tennessee - Chattanooga
Chattanooga, TN
Bachelor of Science Special Education
My favorite hobby is horseback riding.
Horseback riding - While living in New Mexico, I owned 3 horses, participated in Playday Rodeos, helped children who were afraid of horses to get over their fears, and rode trails with groups of friends.
I am also very active in my local church, helping where I can.