Information Technology It Manager

Contact

********@*****.***

www.linkedin.com/in/solomon-

l-opoku-msc-itil-v3-21540628

(LinkedIn)

bigdatahealth.blogspot.com/

(Company)

www.howtofightpovety.blogspot.com

(Personal)

Top Skills

Program Management

Leadership

Information Technology

Infrastructure

Languages

English

French

Certifications

CompTIA Security+ (SY0-501)

Cert Prep: 4 Identity and Access

Management

Big Data Foundations - Level 1

Big Data Technology Fundamentals

(Released 2016)

CompTIA Security+ (SY0-501)

Cert Prep: 1 Threats, Attacks, and

Vulnerabilities

Exam Tips: AWS Certified Solutions

Architect - Associate

Solomon L Opoku, MSc, ITIL

v3

IT Manager

Frederick, Maryland, United States

Experience

The Clearing, Inc.

Information Technology Manager

January 2023 - Present (9 months)

Washington DC-Baltimore Area

As a leader in the IT department, and an employee responsible for organization-wide systems and information, as the IT Manager my day-to-day role includes the following duties and responsibilities: Running regular checks on network and data security Identifying and acting on opportunities to improve and update software and systems

Developing and implementing IT policy and best practice guides for the organization

Designing training programs and workshops for staff Conducting regular system audits

Running and sharing regular operation system reports with senior staff Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages

Managing and reporting on allocation of IT budget

Providing direction for IT team members

Identifying opportunities for team training and skills advancement Wilkinson Barker Knauer, LLP

Network Application Engineer

May 2019 - July 2022 (3 years 3 months)

United States

Administration and deployment Office365

Administration deployment of Window 10

Interface daily with end-users, both local and remote, to provide helpdesk support

New user account creation and email migration in Active directory 2012 Provide network systems and Server administration

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Administration and support of two-factor authentication (DUO) Administration of signal factor authentication (Onelogin) Support of litra software suite (Change Pro, Metadata e) Administration of IBM (MDM) Maas360

Administration of email security with Mimecast

Responsible for diagnosing, troubleshooting, and resolving end-user hardware and software issues.

Ability to resolve issues using effective problem-solving skills. Provide technical support DM (Net documents, SharePoint) Provide installation and support for CRM (ConnectEase) Provide expertise and technical knowledge about software applications. Research, develop, plan, organize, evaluate, and deliver IT training materials for end-users, including user guides and how-tos for software/training programs.

Train end-users on software and support them to ensure their competency. Prepare and distribute training and onboarding aids such as instructional material, handouts, evaluation forms, and visual aids; set up audiovisual equipment and make presentations when necessary.

Ability to prioritize competing demands.

Manage network and document management permissions as they relate to user access, including updates to email distribution lists and account changes and deletions, to ensure network integrity and security. Proactively research, evaluate, and, if appropriate, suggest software projects that will improve Firm performance within budget limitations. Maintain and update the Firm's Intranet.

Booz Allen Hamilton (NIH ORS & OD Project)

Senior Desktop Support Technician

November 2018 - September 2019 (11 months)

Bethesda, MD USA

Technical specialist and diagnostician responsible for troubleshooting, problem solving, and maintaining government systems

Setting up blackberry to the BES, IPhones and I pads Creation of windows 7 & 10 image and deployment

Upgrade and supporting users

Performing migration from XP to windows 7 and window 10 Upgrade from office 2003, 2007 to 2010 and office 365 Adding computer to network domain

Use of Remedy and Servicenow for call logging and ticket management . Page 2 of 7

Use of SCCM and IBM Bigfix for package deployement and system configuration .

Linux administration : Centos OS 07, Redhat and ubuntu all versions . Apple Mac support imaging, setup and troubleshooting Adding users to groups on Active directory.

Creating new user account on active directory

Creating new email distribution (DL) and adding users in AD Registering and decaling pc, laptop, iPhones, iPod and blackberry Track all service requests in the systemic help desk system. This includes closing tickets and entering solutions into the help desk application; Active directory administration for users and computers. Desk side support for all Users

Responsible for imaging computers and refreshing computers Track all lost and damaged equipment;

Set up & breakdown equipment for presentations, conference calls and video teleconferences

Provide technical support for all staff

Provide end user training on the use of equipment and general (administrative and productivity) software use;

Utilize remote technologies to support users where applicable; Event Setups and Presentations.

Printer Installing and assisting users in poster printing Assist central IT staff or contractors when installing network equipment, servers, and switches.

Provide printer support, troubleshooting and assisting staffs to print Troubleshoot network issues with central IT staff; Work with IT Procurement Specialist for technology procurements; Work with team of IT staff to provide excellent customer support; General Dynamics Information Technology

Technical Support Specialist

March 2018 - October 2018 (8 months)

Bethesda, MD

CSRA Inc

5 years

Senior Helpdesk/Data center Technicial Specialist

December 2013 - October 2018 (4 years 11 months)

8600 Rockville Pike, Bethesda, MD 20894

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Senior Technical Support Specialist / NCI Project

November 2013 - October 2018 (5 years)

Rockville, MD

Technical assistance to a large end-user base via face-to-face and telephone contact on both PC and Macintosh systems within DHHS. I perform as technical specialist and diagnostician responsible for troubleshooting, problem solving, and maintaining government systems

Setting up blackberry to the BES, IPhones and I pads Creation of windows 7 image and deployment

Upgrade and supporting users

Performing migration from XP to windows 7

Upgrade from office 2003, 2007 to 2010 on window 7 Adding computer to network domain

Adding users to groups on Active directory.

Creating new user account on active directory

Registering and decaling pc, laptop, iPhones, iPod and blackberry Track all service requests in the systemic help desk system. This includes closing tickets and entering solutions into the help desk application; Active directory administration for users and computers. Desk side support for all Users

Responsible for imaging computers and refreshing computers Track all lost and damaged equipment;

Set up & breakdown equipment for presentations, conference calls and video teleconferences

Provide technical support for all staff

Provide end user training on the use of equipment and general (administrative and productivity) software use;

Utilize remote technologies to support users where applicable; Event Setups and Presentations.

Printer Installing and assisting users in poster printing Assist central IT staff or contractors when installing network equipment, servers, and switches.

Provide printer support, troubleshooting and assisting staffs to print Troubleshoot network issues with central IT staff; Work with IT Procurement Specialist for technology procurements; Work with team of IT staff to provide excellent customer support; Enowa

SAP Security / Basis Consultant

January 2013 - October 2013 (10 months)

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• Installation, configuration monitoring of ECC,Solman Systems and Sybase

• Patching,deploying of support pack, Kernel Upgrades,

• Configuration of SAP router

• Perform database refresh for backup and recovery

• System landscape design, daily system monitor and support

• Experience with Role based security design (role creation, transports and organization levels).

• CUA administration and maintenance experience.

• Creation of Users and maintain Authorizations Profiles.

• User locks and password maintenance.

• Knowledge of AIS (Audit Information System).

• Excellent communication and follow-up skills in gathering requirements from functional teams and data owners for role development.

• Proficient in troubleshooting and handling user issues.

• Configured CUA based on LDAP (lightweight directory accesses protocol) and SAP ALE functionality.

• Created over 50 customized end user roles and menus, plus hundreds of

“mini-roles” to allow for low-level modular access control.

• Experience and knowledge of security procedures for user creation, maintenance and migration in client-specific user administration model and central user administration (CUA).

• Created R/3 transactional I-views on SAP Portal and configured Single Sign on login and Integrated R/3 security with Portal Security.

• Developed and documented security policies and procedures, user maintenance, activity group and role maintenance using profile generator.

• Experience in working with Transports (STMS) in transporting roles between Development, QAS and Production R/3 systems and users.

• Performed Client copies and deletes in Sandbox, Development and Training.

• Experience in defining background jobs, scheduling and maintenance, modifying, deleting and analyzing the jobs and regularly monitoring the job logs and the job status.

• Expert in Client Administration Client Creation, Client copy, Client export, Remote Client

TerpSys / NIH Gov

Computer Systems Analyst

February 2012 - January 2013 (1 year)

Rockville

Technical assistance to a large end-user base via face-to-face and telephone contact on both PC and Macintosh systems within DHHS. I perform as a Page 5 of 7

technical specialist and diagnostician responsible for troubleshooting, problem solving, and maintaining government systems. Responsible for all aspects of systems configuration, performance, and operation.Re- imaging of laptop and PC, setting of Phones for End-user. Logging calls and providing great customer service to all users. Provide solutions to all customer request and providing feedback. The use of Active directory etc. Maintain inventory of all technology

Track all service requests in the systemic help desk system. This includes closing tickets and entering solutions into the help desk application; Citrix client installation and administration

Desk side support for all Users

Responsible for imaging computers and refreshing computers Track all lost and damaged equipment;

Set up & breakdown equipment for presentations, conference calls and video teleconferences

Provide technical support for all staff

Provide end user training on the use of equipment and general (administrative and productivity) software use;

Utilize remote technologies to support users where applicable; Event Setups and Presentations.

Assist central IT staff or contractors when installing network equipment, servers, and switches.

Provide printer support, troubleshooting and assisting staffs to print Troubleshoot network issues with central IT staff; Work with IT Procurement Specialist for technology procurements; Work with team of IT staff to provide excellent customer support; Novartis Pty Ltd

IT/SAP SUPPORT CONSULTANT

March 2009 - September 2011 (2 years 7 months)

South Africa

• Manage the service desk day to day operations, managing the call logging systems and escalation and Remedy.

• Assisting users in Lotus Notes 7 and support migration into outlook 2007, support implementation and end-user training.

• In charge of Server backups, oracle database administration.

• Upgrade of the SAP System at Novartis SA PTY from ECC 5 to ECC 6, SAP Security Implementation, User Authorization and support, Role creation, SOD, Unlock and lock Users, Systems kernel upgrade, Patches. Page 6 of 7

• GUI installation and upgrade from 4.5 to 7.10 and end-user interface go live support.

• Maintain relationship with third party vendors to resolve both hardware and software issues.

Education

Colorado Technical University

Doctor of Computer Science, Big Data Analytics / Data Science

· (2017 - 2022)

University of the People

Master of Business Administration - MBA, Business Administration and Management, General · (2018 - 2019)

Colorado Technical University

Master Of Science Information Technology, Network

Management · (2014 - 2015)

CompTIA

N+, Network Technician · (2013 - 2015)

COMPTIA

A+, Computer Hardware Technology/Technician · (2012 - 2015) Page 7 of 7

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