Customer Service Sales Manager

Michael e butler

**** ***** **** ****** #*** Laurinburg n.c 28352 • 910-***-****

A talented Business Management professional with extensive sales and customer service experience

Summary of Qualifications

• More than 10 years of management experience. • Proven ability to lead effective sales teams.

• Familiar with all aspects of business management. • History of increasing sales and profitability.

• Adept at planning, promotions, and forecasting. • Hard working, able to multi-task effectively.

• Outstanding training, leadership, and communication skills.

Professional Experience

New age travel, Laurinburg.n.c 1992 – Present

Owner / Manager

Founded and manage highly successful delicatessen and catering operation.

preparation, opening and closing functions, and customer service.

Perform inventory control, ordering, and purchasing. Negotiate agreements with vendors, ensure all deliveries accurate and on time.

Hire and train employees, prepare weekly schedules, monitor and evaluate performance.

Develop and implement new sales and marketing strategies to increase business and market share.

Responsible for all bookkeeping, payroll, and cost control.

M&H Sales & Marketing, Tarrytown, NY 1983 – 1992

District Sales Manager (1985 – 1992)

Directed sales management activities for entire New York metropolitan area consisting of eight headquarter accounts covering more than 550 retail outlets.

Increased sales 10% through effective sales planning and improved shelf presence of product line.

Introduced 40-plus new products to accounts, maintained 100% product line distribution.

Consistently achieved or exceeded all sales quotas each year.

Prepared, presented, and arranged promotions, sold displays / distributions to support promotions.

Created and designed section layouts (plan-o-grams) for accounts.

Supervised and scheduled job assignments for retail sales force.

Territory Sales Manager (1983 – 1985)

Carried out sales and merchandising for Rockland and Orange counties. Sold displays to increase sales volume, implemented and maintained section layouts.

Met all sales objectives, recognized for leading one of company’s highest-rated territories.

Food Emporium, Valley Cottage, NY 1981 – 1983

Grocery Department Manager

Managed daily operations, scheduled staff assignments, supervised staff.

Maintained inventory control system, monitored and approved incoming deliveries.

Arranged promotional displays. Worked closely with vendors on promotions and sales.

Promoted rapidly from Clerk to Dairy Manager to Grocery Manager.

Education

Red spring

Keywords: Manager, Senior Manager, Sales Manager, District Manager, Sales and Marketing, Business Development, Regional Manager, Territory Manager, Account Manager, Account Executive

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