Data Center Program Manager

Strategic and Transformational IT Leader Enterprise Modernization Global Service Excellence

Professional Profile:

IT Leadership: 28-year career progressing through roles such as Network Manager, Technical Director, Division Chief, CTO, and Regional CIO, spanning government, healthcare, education, and global operations.

Worldwide Operations: Led IT teams of 370+ personnel in global service delivery to military medicine, recruiting, logistics, and K-12 education, including tours of duty in Europe and the Middle East.

Fiscally Responsible: Formulated and executed budget up to $89M/year with 7-year forecasts, utilizing Balanced Scorecard KPI reviews and remediations to ensure high performance.

Skilled Solutioning: Led agile-based design, roadmapping, deployment, and modernization of IT services while using collaborative analysis to prioritize and incorporate stakeholder requirements and trade-offs.

Character Traits:

Strategic Thinker

Servant Leader

Customer-Focused

Team-Oriented

Adaptable

Creative

Transparent

Accountable

Business Acumen:

Global IT Leadership & Performance

Executive IT Strategy & Policy

IT Governance & Compliance

Emerging Tech & IT Modernization

Program & Project Management

IT Financials & Cost Optimization

IT Contracts & Vendor Management

Data Center & Facility Operations

Education:

National Defense University (NDU), Fort McNair, Washington D.C.

Master’s Degree, Government Information Leadership (GIL)

Graduate Certificate, Chief Information Officer (CIO) Role

Graduate Certificate, IT Program Manager (ITPM) Role

Core Competencies and Technical Domains:

Data Center Builds, Expansions, and Operations • IT Infrastructure • Program Delivery • Networking & Systems • Vendor Management • Agile/DevSecOps • Cloud SLAs • Cybersecurity Compliance

Professional Work Experience (Highlights):

U.S Department of Labor (DOL), Office of the CIO (OCIO), Washington D.C.

GS-2210-14, IT Specialist (High-Level Individual Contributor, 100% Remote), 08/2021 – Present

oStrategic contributor to the CIO and senior leaders in developing IT strategy and policies for 27 agencies.

oDrafted AI Governance Board Charter and the first-ever AI Policy for DOL-wide implementation.

oLed cross-org teams to build demand/project management workflows and Agile DevSecOps pipelines.

oClosed 11 findings across 5 audits; standardized Cloud Service Level Agreements for all DOL IT contracts.

U.S. Army Human Resources Command (HRC), Fort Knox KY

GS-2210-14, Deputy Division Chief, 04/2018 - 08/2021 (Promotion)

GS-2210-13, IT Project Manager, 09/2015 - 04/2018

oLed 370+ personnel supporting 1,600+ sites; 2,300 servers, 5,500 routers, and 23,000 workstations.

oManaged the Data Center and edge closets; partnered with Corps of Engineers for repairs/upgrades.

oOversaw $89M+ in IT contracts; authored and chaired $125M solicitation for contracted IT labor.

oBuilt a $3.2M 24x7x365 infrastructure and cybersecurity monitoring cell of 22 contractors / 3 shifts.

Landstuhl Regional Medical Center (LRMC), Landstuhl, Germany

GS-2210-13, Chief Technology Officer (CTO), 02/2014 - 09/2015

oLed 24-person team supporting 17 hospitals/clinics using 600 routers, 340 servers, and 360TB PACS.

oManaged/upgraded the primary Data Center, 11 secondary data centers, and 70+ networking closets.

oDeveloped Command-wide IT strategy, enterprise IT policies, and IT-integrated healthcare investments.

DOD Education Activity (DODEA), Europe Region, Mainz-Kastel, Germany

GS-2210-14, Regional Chief Information Officer (CIO), 09/2012 - 02/2014

oLed $24M budget and 130 personnel; 6,500 educators and 37,000 students at 76 schools in 9 countries.

oAchieved 80% server virtualization and first-ever cybersecurity boundary accreditation.

oPartnered with unions to draft IT governance framework; input on 10 school construction projects.

Navy Medicine Info. Systems Support Activity, San Antonio, TX

GS-2210-14, Director of Enterprise IT Services, 02/2009 - 09/2012 (with 1-year deployment via MODA)

oOne of 13 leaders who started the Command from ground up; recognized as a Navy Plank Owner.

oBuilt $33M budget and 230+ team; 40+ services, 55,000+ users, at 180+ hospitals, clinics, and ships.

oChaired Configuration Control Board (CCB); secured $44M for 13 critical IT Modernization projects.

Ministry of Defense Advisors (MODA), Civilian Expeditionary Workforce (CEW), Kabul, Afghanistan

GS-2210-14 (GS-2210-15 Billet), Logistics Automation Advisor, 01/2011 - 01/2012

oDeployed with US/NATO forces to automate logistics for Afghan National Security Forces (ANSF).

oConducted 60+ site visits; led $20M+ logistics IT portfolio; accounted for $800M+ weapons/vehicles.

oChaired ANSF National Catalog Program (17M stock items); automated 470 ANSF property books.

ManTech Inc., Brooke Army Medical Center, Fort Sam Houston TX

Technical Director, 03/2004 - 02/2009 (Promotion)

Senior Project Manager 09/2003 – 02/2004

oManaged $25M+ contracts, driving 22%+ profit and 10%+ organic growth at multiple medical sites.

oSupported BAMC Data Center operations, 5,500+ workstations, 80+ servers, and cybersecurity services.

oLed seamless BRAC-driven IT consolidation of cardiology systems between 2 major military hospitals.

Datacore Marketing Inc., Kansas City MO

Network Manager, 02/2000 - 06/2003

oBuilt the Data Center from scratch, and expanded twice to address business growth requirements.

oDesigned/managed 41 servers/network; Active Directory, Exchange, Cisco security, and SQL databases.

oLed Windows NT to 2000 migration; implemented disaster recovery; establish ISP business services.

Certifications and Training (Highlights):

AI Product Manager – IBM

AI Prompt Engineering – Vanderbilt University

Project Management Professional (PMP) – Project Management Institute

Certified Scrum Master (CSM) – Scrum Alliance

SAFe Scrum Master (SSM) – Scaled Agile

Certified Information Systems Security Professional (CISSP) – ISC(2)

The Open Group Architecture Framework (TOGAF) v10 – Coursera

Awards and Recognition:

Recipient of multiple civilian service awards for leadership in military, healthcare, and pandemic response.

Professional References:

Sebastian Nester: IT Governance Team Lead, U.S. Department of Labor; email ******.*********.*@***.***.

Lisa Glufling: IT Governance Director, U.S. Department of Labor; email ********.****.*@***.***.

Michael Sherer: Technology Chief, U.S. Army Recruiting Command; email *******.*.******.***@****.***.

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