Customer Service Real Estate

Katie Feddon

**** ********** *** • Martinsburg, WV 25405 • 304-***-**** • ********@*****.***

Professional Summary

A resourceful and results-driven professional with a proven ability to provide exceptional technical and customer support, manage operational tasks, and lead diverse teams in fast- paced environments. Skilled in troubleshooting, facilitation, and process optimization, with a strong commitment to organizational goals and continuous improvement. Key Skills

- Technical Proficiency: Windows, MacOS, Android, iOS; Microsoft Office Suite (Word, Excel, PowerPoint, Teams); Adobe Acrobat

- Customer Service: Client relations, conflict resolution, and satisfaction enhancement

- Operations Management: Process improvement, quality control, and event coordination

- Communication: Excellent written and verbal communication skills, strong team collaboration

Professional Experience

BMRA – Technologist

November 2023 – Present

- Troubleshoot and resolve technical issues for students in real-time.

- Facilitate participant access and ensure readiness for virtual classroom sessions.

- Monitor attendance and generate certificates of course completion, maintaining accurate records.

- Provide support to instructors for seamless class execution. Shoulder 2 Shoulder – Virtual Classroom Facilitator May 2022 – September 2023

- Delivered real-time troubleshooting and guidance for online learning platforms, including Blackboard.

- Monitored virtual classroom participation and provided administrative support to instructors.

- Identified and escalated technology failures, ensuring uninterrupted sessions. Exit Success Realty – Real Estate Agent

January 2021 – August 2023

- Fostered client relationships by understanding their needs, timelines, and budgets.

- Coordinated real estate transactions, including meetings, open houses, and communications with stakeholders.

- Managed multiple clients simultaneously, demonstrating exceptional organizational skills.

- Built strong connections with lenders, inspectors, and other professionals to streamline processes.

The Final Score – Owner and Manager

January 2020 – September 2020

- Boosted sales through upselling and cross-promotional event coordination.

- Supervised and coached employees to maintain high performance levels.

- Ensured adherence to health and safety standards, improving operational efficiency.

- Delivered top-tier customer service, resolving disputes and enhancing guest satisfaction. Education

Blue Ridge Community and Technical College

- Real Estate License (March 2020)

Certifications and Additional Training

- Certificate of Course Completion Management (BMRA)

- Advanced Customer Relationship Management Techniques References

Available upon request.

Contact this candidate