Customer Service Delivery Driver

Tiffani Jaeger

Wayland, NY *****

***************@*****.***

+1-607-***-****

Professional Summary

Hardworking individual who works well with others in a fast paced environment. Dedicated worker that is willing to work a variety of hours weekends and holidays. Authorized to work in the US for any employer

Work Experience

Amazon Delivery Driver

Prime Transportation-Bath, NY

January 2025 to February 2025

• Delivered packages and goods to customers in a timely and efficient manner

• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions

• Adhered to all traffic laws and regulations while operating company vehicles

• Provided excellent customer service by addressing inquiries and concerns promptly and professionally

• Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc

• Followed established safety protocols for loading/unloading packages or goods from the vehicle

• Received multiple commendations from customers for exceptional service

• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction Bakery Associate

Tops Friendly Markets-Dansville, NY

March 2024 to July 2024

• Operated kitchen equipment such as slicers, mixers, grinders, and ovens safely and efficiently

• Managed multiple tasks simultaneously in a fast-paced environment without compromising attention to detail or quality of work

• Followed proper food handling procedures to prevent cross-contamination and maintain quality standards

• Maintained a clean and organized work area, ensuring compliance with health and safety regulations

• Prepared ingredients and food items according to recipes and established standards

• Assisted in inventory management by monitoring stock levels, conducting regular audits, and placing orders as needed

Customer Service Representative

Coast Professional, Inc.-Geneseo, NY

June 2022 to October 2023

• Received the 2nd highest payment for the contract I’m on

• Customer Service

• Debt collections

• Reading scripts verbatim

• Inbound and outbound calls

• Authorized clearance

• Verified PII

• Followed state laws and regulations

• Call center in office

• Skip tracing

• High volume of calls

• Documenting calls

• Follow up with customers

• Multitasking

• Troubleshooting

• Experience with Microsoft

• Use of Ulti-pro

Customer Service Representative

Navient-Remote

October 2020 to March 2021

NYS unemployment center during Covid-19

Inbound calls

Verified PII

Reading scripts verbatim

Documenting every call

Transferring to correct party when needed

Microsoft teams

Reporting information received and verified information received as well Filing customers unemployment claims

Answered customers questions accordingly and appropriately Stay at Home Mother

Stay At Home Mom/Wife-Wayland, NY

June 2016 to 2020

Took time away from work to be a stay at home mother. During my pregnancy I had severe morning sickness up until about 7 months, my 2nd son was born on February 9th 2017, Kayden had been diagnosed with type 1 diabetes a month after his 2nd birthday, and he now has a sensor and a pump on him at all times. He is now in school, so there’s time now to be able to work again and would love to start a career and not just a job. Flexibility is something I’ve noticed companies need from their employees and that’s what I’m here for. I’m willing to work any day and/or time will also work holidays when needed. CNA - Certified Nursing Assistant

The Livingston County Center for Nursing and Rehabilitation-Mount Morris, NY April 2016 to July 2016

• Helped with activities of daily living

• Documenting

• Feeding patients/ meal prep

• Changing/dressing patients

• Cleaning

• Laundry

• Reporting to supervisors

Cashier

Dollar General-Wayland, NY

June 2014 to December 2014

• Greeted customers

• Cleaned store

• Stocked shelves

• Cash handling

• Opened and closed store

• Worked the cash register

• Assisted customers with returns/exchanges

• Resolved customer complaints

• Assisted customers in finding items

• Answered customers questions

Crew Member

Burger King-Dansville, NY

May 2012 to August 2012

• Took customers orders

• Cash handling

• Cleaned the restaurant

• Helped prepare food

• Washed dishes

Education

GED

Wayland Cohocton Central School - Wayland, NY

February 2011

Skills

• System administration

• Regulations (3 years)

• Microsoft Windows Server (3 years)

• Customer service (5 years)

• Negotiation (2 years)

• Microsoft Teams (3 years)

• Remodeling (3 years)

• Microsoft Office (4 years)

• Skip tracing (3 years)

• Equipment (3 years)

• Telemarketing (3 years)

• Records (3 years)

• Data collection (4 years)

• TIME MANAGEMENT (2 years)

• Housekeeping (2 years)

• Databases (4 years)

• Data entry (3 years)

• Schedules (2 years)

• Instructions (3 years)

• HIPAA

• Workday (3 years)

• Microsoft Word (4 years)

• Cold calling (3 years)

• Conflict management (3 years)

• Delivery driver experience

• Reporting (4 years)

• Communication skills (5 years)

• Bankruptcy (1 year)

• Microsoft Excel (2 years)

• UltiPro (3 years)

• Computer Networking (3 years)

• Box truck

• Computer skills (5 years)

• Remote Utilities (2 years)

• Organizational skills (10+ years)

• Confidentiality (3 years)

• Driving

• Office experience (4 years)

• Computer skills (6 years)

• Call center (3 years)

• Active Directory (2 years)

• Contracts (3 years)

• VMWare

• Fast-paced (5 years)

• Cleaning Experience (2 years)

• Confidential information (3 years)

• Retail Sales (3 years)

• Heavy Lifting (5 years)

• Sales (2 years)

• Typing (4 years)

• Operating Systems

• Phone etiquette (4 years)

• English

• Technical support

• Management

• Machine learning

• Computer Operation (3 years)

• Leadership (2 years)

• Windows (5 years)

Languages

• English - Expert

Certifications and Licenses

New York State drivers license

April 2023 to April 2031

Additional Information

Skills

• Outgoing personality

• Very adaptable to change

• Efficient at time management

• Friendly

• Organized

• Excellent oral and written communication skills

• Strong leadership skills

• Can work under pressure and assist where required in meeting critical deadlines

• Capable of maintaining confidentiality

• Proficient with Microsoft Excel and Word

• Able to calculate figures and amounts

• Coordinate multiple tasks simultaneously

• Flexibility to work any shift including weekends

Contact this candidate