Lean Six Sigma Black Belt

Nathalie M. Khodr, B.Eng., MBA, LSSBB, CQE

210-***-**** • ******@*****.*** • LinkedIn: Nathalie M. Khodr Key Skills &Abilities

• Quality Management Systems: ISO 9001 Implementation

• Continuous Improvement:

6 Sigma • LEAN • Strategic Planning & Implementation • Dashboards & Scorecards • FMEA • Risk Analysis •

Standard Work • Kaizen • Statistical Process Control • Process Mapping • Root Cause Analysis

• Project Management

• Compliance Quest Software implementation

• Enterprise Software (ERP) SME

• Business Mapping & Data Analysis

• Computer Skills: MS Office, MS Project, Smartsheet, SharePoint, QI Macros, Smartsheet, Visio, Power BI Education

• MBA Business Administration, Texas A&M (GPA 4.0)

• B.S. Engineering, McGill, Montreal (Canada)

Certifications

• PCQI / HACCP Food Safety Certification

• Change Management certification

• Project Management, PMP Training, Banyan Group

• ASQ Certified Quality Engineer (CQE)

• Lean Instructor certification, Saint-Gobain

• Six Sigma Black Belt, Eaton Corporation

Affiliation & Memberships

• American Society for Quality

Experience

TEAM HOUSING SOLUTIONS (TX) OPERATIONAL EXCELLENCE & QUALITY LEAD 2023 ~ 2025

• “Voice of the Customer” focus: worked with Sales to collect customer wants and needs; Quality Function Deployment; Listening posts (Customer surveys, NPS scores); Kato model.

• Service Excellence: Created training program from Disney Institute’s Service Excellence training. 95% employees trained in 6 months, with demonstrable impact on organization.

• Process Management: Led initiatives to monitor and improve process KPI’s, using dashboards, tiered scorecards, and gap analysis to measure performance.

• Quality Management System: Gap analysis and roadmap to ISO 9001 certification. Knowledge Management: Built document control system, tied to audit program, training program, and knowledge/skills assessments. Build team, created Processes and Procedures, Quality Policy, manual, and master control plan.

• Knowledge Management: Built documentation control system, and knowledge management program. Tied to onboarding, continuous learning program, and ‘knowledge and skills’ assessments.

• Kaizen & Problem solving: conducting Kaizen events; implementing A3 problem solving. Incorporating 8D problem solving for Quality and Safety. Data analysis: work orders (MTBF, MTTR), call center wait times/abandoned calls, suppliers non-conformances, fuel and energy savings, hotel pricing.

• Root Cause Analysis: Developed RCA training program for organization, conducted training, provided coaching. FINLAYS OPERATIONAL EXCELLENCE LEAD 2017 ~ 2023

• World Class Manufacturing (TPM/TQM): Implemented Lean methodologies across several sites. Conducted bi-annual audits to track progress and assign maturity scores. Monthly Gemba walks.

• Complex Projects resolution: Standardized critical workflows across 4 sites; Enterprise-wide mapping for ERP implementation; Defined product families and built capacity model for organization.

• Problem Solving Training: Implemented Problem Solving (A3) Program, as well as Root Cause Analysis and Six Sigma Problem-Solving. CI savings 2021: $539K. CI savings 2022: $348K

• Auditing TPM/TQM Performance: Bi-annual audits to track progress and assign maturity scores. All functions assessed, with focus on Quality, Operations, Maintenance. Monthly Gemba walks and evaluations.

• Supply Chain and Warehouse improvements: Designed a warehouse 5S program, and audit program to ensure adherence and effectiveness. Bar coding project to track raw materials, packaging and finished products. CENTER FOR HEALTH CARE SERVICES (TX) BUSINESS & PROCESS IMPROVEMENT LEAD 2014 ~ 2016

• World Class Organization: Created enterprise-wide Continuous Improvement program and implemented with C-Suite buy-in and engagement. Clear impact within 12 months, at leading clinics.

• Continuous Improvement Leadership: Guided enterprise-wide process transformation efforts using change management strategies, with measurable improvements in client services and operational efficiency. Presented CI results and quarterly savings to Board of Trustees. CI savings 2015/2016: $1.4M.

• Customer-Centric Process Improvements: Led/facilitated complex projects; Implemented end-user focused process solutions through engagement with clinics and cross-functional teams: clients scheduling (decreased wait times to appointments); administrative workload (improved patient care); social workers workflow (increased patients seen).

• Benchmarking Program: Organized trips to healthcare organizations to learn and adopt best practices (Denver Health for Lean Healthcare & Winona Health for Hoshin Kanri). Performed and led Gemba walks with C-Suite and Division VP’s to identify waste (wait lines, admin. redundancies).

• CI Team Development: Developed internal CI capability and skills, in technical knowledge, leadership and presentation. KINETIC CONCEPTS, INC. (TX) BLACK BELT / PROJECT MANAGER 2011 ~ 2013

• Six Sigma Training & Mentorship: Supported Projects using Six Sigma methods, as a lead or coach. Included data analysis, root cause analysis, communication plans and reporting.

• Business Unit Implementation in Brazil: Managed company integration in Brazil, including regulatory & labeling, HR, legal, supply chain, operations, and finance. Assisted with development of quality systems (complaint handling, recalls, unit tracking); supported workflow optimization and standardization initiatives in service, operations, unit tracking, recalls, and quality control. Conducted onsite audits of warehouse, quality systems, service and repair locations and procedures.

• India & Emerging Markets: Built global project template (550+ action items) and managed integration in India.

• Business Analytics: Automatic Call Distribution/Interactive Voice Response/Outbound Auto-Dialer: led Business Analysis (300+ business requirements); created vendor selection tool; supported RFP process and transition Avaya to Cisco. Workforce Optimization/Back Office: Led business analysis (250+ requirements); vendor selection tool. SAINT GOBAIN (WY) WCM PROGRAM MANAGER & QUALITY LEAD 2005 ~ 2009

• World Class Manufacturing (TPM/TQM): Implemented WCM h with WCM lead: 10 pillars, inc. Safety, AM, PM, Quality, EEM, People Development, Cost Deployment; Monthly audits, actionable reports, and benchmarking trips.

• Total Quality Management: Impacted customer satisfaction by optimizing product quality, through QMS & CI program.

• Design of Experiment (DOE): Reduced temperature variation DOE (savings: $200,000/yr); optimized wallboard

‘resistance to nail pull’ (savings: $40,000/yr); reduced wax usage in weatherproof wallboard (savings: $400,000/yr).

• People Development: Built knowledge management system, including front line creating over 1200 One Point Lessons.

(decreased human error cost: $700,000/yr).

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