Customer Service Work-From-Home

Bailey Thornton

Orlando, Florida - 352-***-**** - ************@*****.***

Professional Summary

Dependable and detail-oriented remote professional with over 5 years of experience in customer service, insurance processing, and administrative support. Demonstrated ability to thrive in work-from-home environments, handle high-volume calls, solve problems efficiently, and manage sensitive information with professionalism and accuracy. Professional Experience

CVS Specialty - Remote

Remote Insurance & Customer Support Specialist

2021 - 2024

- Handled high volumes of inbound and outbound calls related to prescription orders, insurance verification, and patient inquiries.

- Accurately input and updated insurance information into internal systems.

- Resolved issues related to insurance coverage, billing, and pharmacy logistics with empathy and attention to detail.

- Collaborated with healthcare providers and insurance companies to ensure timely processing and approvals.

- Maintained compliance with HIPAA and internal privacy standards while managing sensitive patient data.

Nissan Hill - Remote

Remote Customer Service Representative

2019 - 2020

- Answered inbound customer service calls and made outbound calls to follow up on service issues.

- Provided support for product inquiries, account issues, and general troubleshooting.

- Collected and documented customer information accurately within the CRM system.

- Applied critical thinking and communication skills to resolve concerns quickly and effectively.

- Maintained a professional and customer-focused demeanor in a fully remote work environment. Skills

- Insurance Processing & Verification

- Inbound & Outbound Call Handling

- Customer Service & Issue Resolution

- CRM & Data Entry Software

- HIPAA Compliance

- Remote Work Platforms (Zoom, Teams, Slack)

- Problem Solving & Communication

- Time Management & Organization

Education

Westport High School - Ocala, Florida

High School Diploma

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