Bailey Thornton
Orlando, Florida - 352-***-**** - ************@*****.***
Professional Summary
Dependable and detail-oriented remote professional with over 5 years of experience in customer service, insurance processing, and administrative support. Demonstrated ability to thrive in work-from-home environments, handle high-volume calls, solve problems efficiently, and manage sensitive information with professionalism and accuracy. Professional Experience
CVS Specialty - Remote
Remote Insurance & Customer Support Specialist
2021 - 2024
- Handled high volumes of inbound and outbound calls related to prescription orders, insurance verification, and patient inquiries.
- Accurately input and updated insurance information into internal systems.
- Resolved issues related to insurance coverage, billing, and pharmacy logistics with empathy and attention to detail.
- Collaborated with healthcare providers and insurance companies to ensure timely processing and approvals.
- Maintained compliance with HIPAA and internal privacy standards while managing sensitive patient data.
Nissan Hill - Remote
Remote Customer Service Representative
2019 - 2020
- Answered inbound customer service calls and made outbound calls to follow up on service issues.
- Provided support for product inquiries, account issues, and general troubleshooting.
- Collected and documented customer information accurately within the CRM system.
- Applied critical thinking and communication skills to resolve concerns quickly and effectively.
- Maintained a professional and customer-focused demeanor in a fully remote work environment. Skills
- Insurance Processing & Verification
- Inbound & Outbound Call Handling
- Customer Service & Issue Resolution
- CRM & Data Entry Software
- HIPAA Compliance
- Remote Work Platforms (Zoom, Teams, Slack)
- Problem Solving & Communication
- Time Management & Organization
Education
Westport High School - Ocala, Florida
High School Diploma