Customer Service Data Entry

TRACY L RUDZINSKI

810-***-****, *****************@*****.***, linden, MI, 48451

SKILLS

●Sales aptitude

●Data entry accuracy

●Upselling techniques

●Team collaboration

●Appointment Scheduling

●Active listening

●Customer service orientation

●Call center experience

●Performance Tracking

●Attention to detail

●Empathy and understanding

●Conflict resolution

●Goal-oriented mindset

●Follow-up procedures

●Excellent communication

●Product knowledge

●Telephone etiquette

●Process improvement

●Strong multitasking

●Problem-solving abilities

●Cross-selling strategies

●Computer literacy

●Adaptability and flexibility

●Technical proficiency

●CRM software expertise

●Organizational skills

●Quality assurance

●Interpersonal skills

●Analytical thinking

●Written communication

●Goal-Oriented

●Appointment setting

●Lead generation

●Sales techniques

●Decision-making

●Multitasking

●Follow-up calls

●Time management

PROFESSIONAL SUMMARY

Energetic sales professional bringing solid background in successful telephone promotions. Keep calls moving, overcome objections and lock in sales. Manage customer calls, encouraging customers online, and talking to break down barriers. EXPERIENCE

Service Advisor, May 2023 - Current

LAFONTAINE DEALERSHIP, Livonia, MI

●Identified specialized product, repair, and maintenance needs by consulting directly with customers.

●Created vehicle maintenance reports with detailed, complete, and accurate notes on upkeep actions.

●Satisfied customers with expert support before, during, and after service appointments.

●Explained complex technical concepts to customers in an easily understandable manner.

●Listened carefully to customer concerns and complaints.

●Handled any additional tasks assigned by Service Manager or other supervisors.

●Maintained knowledge of products and services to provide options to customers.

●Follow up with customers after service appointments to ensure satisfaction.

●Created vehicle maintenance reports with detailed, complete and accurate notes on upkeep requirements.

●Coordinated team tasks, workflows, and schedules to improve company productivity.

BDC Service Representative, Mar 2021 - Current

LAFONTAINE DEALERSHIP, Fenton, MI

●Met inbound customer needs while maintaining strict performance targets.

●Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.

●Updated records with all interactions and customers transactions.

●Conducted outbound calls to follow up on previous contacts or leads generated from marketing efforts.

●Tracked KPIs and reported findings to management with actionable suggestions for improvement.

●Identified and responded to customer service needs to promote sales of services, parts and accessories.

●Ensured accuracy of customer contact information in database systems.

●Scheduled sales appointments and rescheduled no-show customers.

●Provided excellent customer service by addressing inquiries promptly and professionally.

●Participated in ongoing training sessions to stay current on industry trends and best practices.

Clinic Manager, Jan 2016 - Mar 2021

CASTLE MEDICAL, Smyrna, GEORGIA

●Task prioritization

●Relationship Building

●Customer Inquiry and Response

●Service Descriptions

●Sales Solicitation

●Market Awareness

●Change Orders

●Surveys

●Bidding

●Customer Relationships

●Meetings

●Technical Knowledge

●Customer Relations Management

●Code Requirements

●Sales Experience

●Sales Meetings

●Customer Inquiries

●Excel

●Driving Sales

●Solar Sales

●Management

●Customer Acquisition

●Policies And Procedures

●Results-Driven

●Sales

●Keep accounts current by monitoring and following up on billing and collection efforts.

●Analyzed operational data to identify areas for improvement in efficiency or cost savings.

●Partnered with stakeholders in driving the financial performance of the clinic.

●Adapted staffing levels based on fluctuations in patient volume or changes in service offerings.

●Implemented electronic health record EHR system upgrades to streamline documentation processes and improve data security.

●Monitored patient satisfaction levels through surveys and feedback mechanisms to continuously improve services offered.

●Developed and implemented policies and procedures for clinic operations.

●Oversaw, monitored and managed daily clinic operations with focus on exceptional care delivery.

●Managed daily clinic activities, including staff scheduling, patient appointments, and facility maintenance.

●Communicated with HR to resolve employee challenges surrounding performance, conduct, attendance and policy violations.

●Maintained strict confidentiality of all patient records in accordance with HIPAA regulations.

●Established relationships with local businesses and organizations for potential partnerships or referral sources.

●Maintained system of internal controls over financial transactions, including dual control of cash handling.

●Collaborated with healthcare providers to develop patient care plans and identify areas for improvement in service delivery.

●Negotiated contracts with insurance companies to maximize reimbursement rates for provided services.

●Responded promptly to any incidents or emergencies that occurred within the clinic setting.

●Ensured compliance with all federal, state, and local regulations pertaining to healthcare facilities.

●Coordinated marketing efforts to promote clinic's services within the community and increase patient base.

●Recruited, hired, trained, and evaluated clinical staff members to ensure quality patient care.

●Met coverage demands by establishing work schedules and assigning specific jobs.

EDUCATION

Certification

baker College, Flint, MI, US, February 1998

Certification: Medical

Ross medical, Flint, MI, US, March 2012

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