Compensation Design

Michael Fagan

Compensation Design

650-***-**** ***********@*****.*** Sunnyvale, California

www.linkedin.com/in/michael-a-fagan

● Over 20 years leading strategic operations and integrations in regulated, multi-site organizations; successfully integrated complex business systems and compliance frameworks.

● Delivered measurable improvements including 15% cost savings and a 30% reduction in patient referral times, reflecting strong data analysis and operational excellence.

● Leveraged extensive experience in transformation, M&A, and process optimization to drive initiatives aligned with compensation analysis and regulatory compliance. WORK EXPERIENCE

SANTA CLARA VALLEY MEDICAL CENTER San Jose, CA

Manager, Ambulatory Multi-Specialty MOB Jul 2017 - Present

● Implemented Lean principles to secure 15% savings in supplies, cut patient referral times by 30%, and boost employee retention by 20%.

● Sustained 98% Joint Commission compliance over 7 years through rigorous operational standards.

● Optimized facility and staff utilization to drive a 15% boost in provider productivity and a 25% improvement in care quality indices.

● Revamped customer service processes and engaged the Patient Advisory Group, reducing complaints by 30% and raising satisfaction scores by 25%.

● Consistently met annual quality improvement metrics by collaborating with clinical leaders to implement effective improvement programs.

● Coordinated cross-departmental initiatives to review compensation practices, aligning internal standards with market data.

MEDICAL ANCILLARY SERVICE START-UP (Confidential) Sunnyvale, CA Chief Operating Officer / Founding Partner / Business Developer Sep 2016 - Jul 2017

● Re-negotiated funding options to secure a 50% capital increase and 20% lower interest rates while maintaining investor ROI, and developed business plans forecasting a 20% annual revenue growth.

● Drove a 25% client increase in 6 months through targeted partner recruitment and innovative B2B marketing.

● Spearheaded modular design initiatives to cut building approval times by 20%.

● Established standardized reporting frameworks to monitor operational KPIs and ensure compliance with industry regulations.

COMMUNITY MEDICAL CENTERS, INC. Stockton, CA

Chief Operating Officer Feb 2014 - Dec 2016

● Collaborated with C-suite peers to revitalize the organization, enhancing financial performance, compliance standards, and service offerings.

● Negotiated an average 50% increase in FQHC PPS reimbursement rates across all locations.

● Engineered vendor partnerships and contracts to achieve $575K in initial savings, 30% reduction in capital equipment costs, and 50% lower monthly supply expenses.

● Reduced provider onboarding cycles by 25% through the creation of an MSO and streamlined hospital workflow integrations.

● Implemented regular internal audits to ensure alignment with compensation and compliance benchmarks. PALO ALTO MEDICAL FOUNDATION, a Sutter Health Affiliate Mountain View, CA Lean Consultant Mar 2013 - Jun 2013

● Standardized workflows and 5S supplies across service lines, achieving a 50% rise in provider satisfaction, 23% lower wait times, and a 15% boost in access.

● Collaborated with senior management to co-locate teams, enhancing operational efficiency by 25%. DIGNITY HEALTH MEDICAL GROUP Santa Cruz, CA

Director of Operations Jun 2011 - Nov 2012

● Integrated acquired hospital departments into ambulatory operations, streamlining multi-site service lines post-acquisition.

● Achieved FY11 budget for the first time by renegotiating VPAs, consolidating roles, and optimizing staffing efficiencies.

PALO ALTO MEDICAL FOUNDATION, a Sutter Health Affiliate Palo Alto, CA Clinical Services Project Manager Aug 2005 - Jun 2011 NATIONAL CONSULTING: PricewaterhouseCoopers (PwC) and 2 boutique firms EDUCATION

State University of New York at Albany Albany, NY Jan 2002 Bachelors, Economics and Business Administration

CERTIFICATIONS

Management and Clinical Excellence Cohort XXIII Jan 2011 Sutter Health University

Managing IT Projects Jan 2008

George Washington University

SKILLS

Compensation & Equity: Pay equity, Global Compensation, Compensation Analysis, Pay Transparency, Internal Audits

Data & Reporting: Data Analysis, HRIS, Reporting, Quantitative Metrics Project Management & Compliance: Project Management, Regulatory Compliance, EU Directive, Process Improvement

Operations & Leadership: Strategic Planning, Change Management, Cross-Functional Leadership, M&A Integration

VOLUNTEERING

Student Site Council Member and PTSA Programs Director, MacDonald High School, San Jose, CA Sunnyvale CERT (Community Emergency Response Team) Member

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