Customer Service Inside Sales

AILEEN YAP

**** ****** ***** ** *** **E, Bakersfield, CA 93308

Phone: 808-***-**** Email: ***************@*****.*** LinkedIn: linkedin.com/in/aileen-yap-574897165

Professional Summary

Experienced Inside Sales Representative and Customer Service professional with over 5 years of proven success managing client relationships, driving sales growth, and delivering exceptional customer support. Skilled at coordinating cross-functional teams, resolving client issues promptly, and utilizing CRM systems to optimize workflow and increase revenue. Committed to building strong customer loyalty and providing tailored solutions that meet client needs. Core Competencies

•Client Relationship Management

•Inside Sales & Lead Generation

•Customer Service Excellence

•CRM & Salesforce Proficiency

•Order Processing & Fulfillment

•Sales Reporting & Metrics Analysis

•Cross-Functional Team Collaboration

•Conflict Resolution & Problem Solving

•Product Knowledge & Training

•Performance Monitoring & Goal Achievement

Professional Experience

Inside Sales Representative

Armstrong Produce – Honolulu, HI

April 2023 – January 2025

•Managed and nurtured client relationships to support sales campaigns, resulting in increased revenue and customer satisfaction.

•Collaborated with logistics and product teams to ensure timely order processing and delivery.

•Utilized CRM software to track sales activities, update client information, and prepare detailed reports for management.

•Assisted in refining customer service protocols to improve response times and issue resolution.

Manager (Customer Service & Sales Focus)

Memory Block – Aiea, HI

August 2022 – February 2025

•Oversaw daily store operations with a focus on enhancing customer experience and sales performance.

•Trained and mentored staff to deliver high-quality customer service and meet sales targets.

•Developed and implemented sales strategies that contributed to revenue growth.

•Managed customer inquiries, complaints, and conflict resolution to maintain high satisfaction levels.

•Coordinated marketing initiatives to increase brand awareness and customer engagement. Sales Representative

Cocolife – Manila, Philippines

February 2013 – July 2014

•Built a client portfolio through direct sales of insurance and investment products.

•Delivered customer-centric presentations, analyzed client needs, and offered tailored solutions.

•Maintained accurate records and ensured compliance with company policies.

•Supported junior sales staff through mentoring and knowledge sharing. Education

Information Technology Coursework

STI College – Philippines

Completed 1st and 2nd Term Certification in Information Technology Certifications

•1st and 2nd Term Certification in Information Technology – STI College

•Food Safety Certification

•Software Design & Development

•CompTIA CASP

Languages

•English – Full Professional Proficiency

•Tagalog – Native/Bilingual

•Zambal – Full Professional Proficiency

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