Data Entry Human Resources

Novelette Anglin

Pikesville, Maryland *****

443-***-**** *********@*****.***

Professional Summary

Professional services leader with a robust background in managing and optimizing service operations. Known for fostering team collaboration and driving impactful results. Valued for adaptability, reliability, and a strong focus on meeting organizational goals. Proven skills in strategic planning, resource allocation, and customer satisfaction enhancement.

Skills

Direct Supervision

Inventory Management

Computer Literate

Data Entry

Firsthand Educator

Staff development

Service delivery

Operations management

Time management

Work Planning and Prioritization

Reliable and responsible

Operational efficiency

Task delegation

Work History

02/2020 to Current

Program Services Manager/Human Resources Manager

Gracious Health Inc.

Identifying and supporting the needs of the individual of the Developmental Disabilities Administration (DDA), planning.

Provide support and personal services to individuals with disability, such as hygiene checks, meal prepping, environmental conditions, and assist with financial management, manage and give medication.

Provide resources for individuals with disability to access independent services, manage daily documentation of client activities by the hour, assist with community integration, and assist them with time management for work by getting the individual to and from on.

Reviewing and monitoring mentally challenged individual plans, reports, and individual progress of PCP plans, other resources, collaborating with families and professionals to support individuals.

Maintain daily workflow of Hr.

Department to include payroll processing

Hiring and onboarding, evaluations, and terminations

Maintain and uphold company policies and procedures, internal HR forms, and documents to improve clarification on best practices and regulatory compliance

Supervises Direct Support Professional staff and implements programs and

interactions with house participants.

Provides positive and/or corrective feedback as necessary.

Assists the participants in receiving medical, dental, psychological, and other specific services.

Scheduling appointments, providing transportation, and documenting all medical interventions and recommendations.

Follows up on physician and nursing recommendations promptly.

Maintains regular contact with the participant's family and team members of the participant.

Develop and update job descriptions

Manage all staff onboard

Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.

Analyzed performance metrics to identify areas for improvement, leading to more effective resource allocation and better overall results.

01/2017 to Current

Airport Operations

JetBlue Airways Corp

Checked in customers in a timely and appropriate manner for scheduled flights

Assist customers with re-booking missed or earlier flights

Board customers on flights in the boarding area

Assist flight crew with the boarding process of seating and paperwork

Ensure flight paperwork is accurate and correct for the Captain and Co-pilot

Also, assist customers with directions to meet their flight on time to board

Assist customers in researching bags that are lost and expand claims for lost or damaged items

02/2020 to 01/2021

Direct Support Professional

Gracious Health Inc – Catonsville, MD

Maintained clean, safe, and well-organized patient environment.

Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.

Assisted clients with daily living needs to maintain self-esteem and general wellness.

Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.

Participated in ongoing training opportunities to stay current on best practices in disability support services.

Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.

01/2010 to 01/2018

Administrative Assistant

Errol West LLC

Answering Phone calls from Clients and Potential clients

Schedule meetings and appointments, and confirm appointments

Write orders for the specific job needed by the client

Enter information in the computer system

Type contracts for employers and clients

Process down payments and final payments from clients

04/2017 to 09/2017

Examiner Test

Prometric – Baltimore, MD

Generating written conclusions of assessment outcomes by accurately analyzing the data and providing clarification of business issues in a plain and non-jargon language

Producing item development plans, asset requirements, test designs, and other supporting documentation

Participating in high-stakes assessment programs

Completing tasks under tight deadlines

Working in a fast-paced and high-pressure atmosphere surrounded by educated and ambitious individuals that require excellence

01/2013 to 01/2017

401k Plan Assessor

T Rowe Price

Responsible for handling inbound telephone inquiries for retirement plans

Account maintenance, balanced information, processing financial transactions

Offering appropriate products and services

Provide appropriate education regarding a participant's retirement plan

Provide service excellence to participants

Research individual account activity to resolve participant and plan-related issues promptly, and follow up as necessary

Coordinate team support information as the daily update liaison

Lead as team liaison with Retirement with a Confidence metric

01/2012 to 01/2013

Human Resource Assistant

Office Team

Assist Human Resources manager with projects

Communications through phone systems

Answering phones

Greet Clients as they walk in

Schedule meeting rooms Appointments

Assist with PowerPoint projects

Assist in all clerical levels

01/2007 to 01/2012

Customer Service Representative

Airtran Airways

Checked in passengers in a timely and appropriate manner for scheduled flights

Assist passengers with re-booking missed or earlier flights

Board passengers on the flight in the boarding area

Assist flight crew with the boarding process of seating and paperwork

Ensure flight paperwork is accurate and correct for the Captain and Co-pilot

Also, assist passengers in directions to meet his or her flight on time to board

01/2002 to 01/2007

Banquet Supervisor

Marriott International

Supervised up to 80 staff members to provide food service for banquets and conferences accommodating 50 to 4000 people

Performed all related administrative duties, including event flow-chart planning, communication via meetings, letter memos, and emails with senior management, and client contact reports, follow-ups and evaluations

Conduct training and development, motivational, and quality customer service staff seminars

Interview potential candidates to be hired for the department

Performed overall oversight, monitoring, and customer service during events

Scheduled and assigned staff and processed payroll entry

Education

01/2019

Doctorate: Organizational Leadership in Education

Grand Canyon University

01/2015

MBA- Graduated: Human Resources, Strategic Management

Grand Canyon University

01/2012

BS- Graduated: Business Management with a focus in Human Resources

University of Phoenix

01/2008

Business Administration- Graduated

Axia College

Certifications

DDA Certifications, CMT, and CPR/First Aid certified.

#HRJ#8bb514ec-f252-4c56-89fe-ddadf89be2e8#

Contact this candidate