Human Resources North Carolina
Resume:
Andrea Chisolm-Jennings – * of *
Internal
ANDREA CHISOLM-JENNINGS
Learning Strategy & Execution Leader
EDUCATION
North Carolina Central University
Master of Arts – Educational Technology
Bachelor of Arts – English/Media Journalism
EXECUTIVE PROFILE
Accomplished leader with over twenty
years of experience developing robust
and innovative performance solutions
to help operationalize organizational
strategy and empower business goals.
Trusted partner with demonstrated big
picture brand, industry breadth and
global experience. Highly effective
change agent, successfully setting
vision, strategy and influencing key
stakeholders to adopt evidence based
best practice and integrate tools and
processes that bring the desired state
to life.
Impassioned people leader with
experience recognizing strengths and
maximizing individual/team
performance. Readily establishes
credibility with peers and senior
leaders, working collaboratively in a
matrixed environment to determine
success metrics, monitor and deliver
high impact results.
CONTACT
PHONE:
EMAIL:
***********@*****.***
ACCOLADES
• BRONZE AWARD RECIPIENT –
ELEVATE PROGRAM
• TRAINING MAGAZINE TOP 125
RECIPIENT–TIAA LEAD/WRITER
• SIX SIGMA GREENBELT COACH
TIAA OUTSTANDING PERFORMANCE
IN HUMAN RESOURCES AWARD
• BANK OF AMERICA OUTSTANDING
ACHIEVEMENT
WORK EXPERIENCE
TD Bank - Head of U.S. Learning, Design and Delivery November 2023-Current
Transform learning and development brand to reposition in the organization as a strategic investment. Surface strengths and opportunities of learning development function through vital listening moments. Establish vision, core strategy and supporting behaviors to enable future focused growth for U.S. associates. Lead comprehensive end to end learning team to consistently deliver high impact solutions for America’s Most Convenient Bank (AMCB). Consult with senior business executives and extended learning partners to decipher immediate learning needs and prioritize efforts to drive and sustain desired results. Collaborate with AMCB Talent Management and HR Leadership team to align learning to broader employee experience and measure impact. Deliver quarterly AMCB learning updates to Board of Directors to promote awareness, next steps and solicit support as needed to empower change and continuous improvement.
TIAA - Senior Director, Head of Learning for Product Business Development, Digital Client Experience, & Marketing and Communication (M&C) April 2022-October 2023
Serve as chief enabler for learning evolution for diverse audiences. Collaborate with business area leaders, CHROs, and HR/COE partners to understand business priority and desired state. Analyze current performance gaps, capture impacts of change and consult on optimal approach. Apply pragmatic decision making to create comprehensive business strategy, rooted in organization vision and priorities. Lead team to develop and deliver best in class solutions with success metrics. Drive effectiveness while reducing cost and improving efficiency. Foster growth and awareness of team through ongoing communities of practice. TIAA - Senior Director, Head of Learning for TIAA Client Relations October 2019-April 2022
Consulted with business leaders and extended HR partners to create resonate learning strategy for varied client-facing audiences, based on needs analysis. Applied core principles of adult learning, curated content for scalability and solicited vendor support for content enrichment. Secured funding to deploy solutions to drive new hire readiness. Led implementation and adoption of cross-functional councils to foster transparency, consistency, and cohesion of client-facing business portfolios. Established prioritization method and audience readiness. Created executive summaries to demonstrate impact and emerging needs. TIAA - Director, Head of Learning for Nuveen, and Corporate Functions October 2017–October 2019
Conducted comprehensive capability analyses to inform evidence-based talent management and learning strategy. Led focus groups and leader interviews to assess current strengths and gaps, prioritizing focus areas of Onboarding, Leadership, Management, and Professional Development.
Consulted with executive leadership team to drive awareness, gain buy-in and secure funding of phased approach. Constructed cross-functional workstreams to champion change, develop supporting tools/processes to drive consistency in global onboarding. Created and deployed Nuveen Leadership Development program. Launched inaugural L&D landing page with themed resources to stimulate professional development.
Andrea Chisolm-Jennings – 2 of 2
Internal
WORK EXPERIENCE
TIAA – Learning Manager/Director of Enterprise Learning May 2013–October 2017
Led large and diverse team of learning professionals including Consultants and Designers. Conducted holistic needs analyses for a variety of audiences throughout enterprise, industry research and gathered VoA to define opportunities for improvement. Crafted detailed design templates to promote uniformity in consulting, created scalable solutions, and measured improved user experience. Led redesign of Corporate New Hire Orientation. Led industry award application process, putting TIAA on the list of top training organizations for the first time, and fine-tuning approach to raise overall placement by forty points in proceeding years. Novant Heath – Senior Consultant & Learning Designer June 2009–May 2013
Initiated Instructional Design practices within the organization, collaborating closely with EVP of Continuous Improvement to implement enterprise-wide initiatives, including workflow transformation, integration of new systems, new leader orientation. Interviewed/Hired extended Instructional Design staff. Maximized team effectiveness through capacity planning, task action record management and collaboration using SharePoint. Performed comprehensive analysis of learning audience using Design for Six Sigma tools to assess learning needs and the optimal interventions for a given learner population. Bank of America – Technical Developer/Senior Instructional Designer November 2005–June 2009
Served as lead representative for the Consumer and Small Business Banking channel for a variety of large-scale learning projects, aligning Hoshin goals and utilizing the Six Sigma processes to reduce process defects, increase associate speed to competency and decrease development time.
Facilitated data collection (Voice of Associate/Customer), synthesis, extraction of critical to quality project components and creation of business requirements. Collaborated with project stakeholders, workstreams leads and subject matter experts to prioritize training needs, offer valid recommendations to the business, and instill best practice.
Walgreens Corporate – Performance Consultant
October 2000–October 2005
Partnered with business area leads and HRBPs to research performance improvement opportunities, elevate top priorities, establish project scope, and execute alpha/beta testing of platforms to ensure for overall effectiveness.
SKILLS
Research & Analysis Vision and Strategy Development Consulting Vendor Selection Leadership Instructional Design and Development Impact Metrics Process Improvement System Testing Criteria Technical Writing Executive Summary
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