Customer Service Document Control

AURORA C. BARRIENTOS

● Austin, TX *****, USA ● **********@*****.*** ● 832-***-****

SUMMARY OF QUALIFICATIONS

Experienced documentation professional in diversified industries in manufacturing, engineering, construction operations, marketing and sales

International expatriate experience

Strong organizational, customer service, interpersonal and multi-tasking skills; a team player in a fast-paced corporate environment.

Proficient in Microsoft Office Suites - Outlook, Word, Excel, Power Point; Acrobat, Quick Books, Share Point; knowledge in Primavera (P6), various portal sites & databases, i.e. PLM, Documentum, Aconex, Vision, Webtool, Citadon, Coreworx, ViP

PROFESSIONAL EXPERIENCE

Semtech Corporation 2021 - Present

Document Control Specialist

Report directly to the Manufacturing Site Quality Director, includes document and data support to the Engineering and Manufacturing teams to ensure accuracy of process documents and records.

Review and update various QA documents and specifications I.e. Operating, Maintenance, Calibration Procedure, Work Instructions Forms and related document records to ensure the documentation complies with regulations and internal quality control practices.

Participate in working meetings to improve process documentation.

Update existing process documents to the latest standard template.

Create new process documentation as needed

Handle official altering of documents through Engineering Change Order (ECO).

Coordinate with cross functional disciplines such as Engineering, Manufacturing, Health and Safety and Quality Assurance to ensure appropriate process document changes are documented, and/or communicated.

Work closely and collaborate with document originator(s) from start to finish.

Weekly reminder release of Open CAR, NCMR, ECO Sign off User and Pending ECO reports on behalf of Manufacturing Site Director

Participate in the QA and site meetings via Teams and Zoom.

Communicate meetings request invites.

Track and update Document Control various reports in Smartsheet.

Powell Industries, Inc. 2019 - 2021

Documentation Specialist

Perform duties and activities assigned by the Powell Document Management Department Supervisor.

Review project documentation requirements, and assists/conducts documentation kick-off meetings.

Maintain project documentation requirements, and documentation meta-data logs to provide status of documentation. Create/locate/modify non-standard document deliverables. Inputs customer driven meta-data into documentation.

Prepare and submit outgoing documentation submittals and assists in processing incoming documentation.

Develop and submit documentation reports.

Work closely with PM, Engineering, Vendors and other staff members for exchanging information of which most contact is internal to the company, and some external communication is required.

Verify technical documentation to ensure correct numbering, formatting, updating revision, checking, approving and any other client expectations.

Assist in cataloging and controlling technical documentations, and retrieving documentation for users.

Scan / print technical document packages.

Review pertinent contract portions for information relating to functional execution processes.

Contribute to setting up the project specific databases and processes.

Contribute to writing the project specific document management plans.

Understand the project specific document management plan and executes as well as promotes its contents,

Adhere to company and project quality requirements; Promote departmental improvement / development

Participate in project meetings with internal and external customers.

WIKA USA 2015 - 2018

Document Control Specialist

In charged of the control and of the daily management of engineering documents as required by the Purchase Order and/or project from initial submittal i.e. engineering drawings, calculations submittal, test reports and final documentation up to compiling of manufacturing or vendor data books.

Interacted and interfaced internally with Project Managers, EPC Project Managers, QA and co-workers similarly, interfaced externally with customers and/or clients for Kick-Off Meetings for new jobs and, on existing jobs.

Attended typical activities such as document numbering and identification of customers.

Set up and create Supplier or Vendor Document Index per customer’s document data requirements.

Quality and compliance checks of documents.

Organization and archiving of documents (both electronic and/or hard copies).

Control over documentation, modification, distribution, issuance per procedure during its whole cycle.

Maintenance of Documentation Schedule or Master Document Register for new, existing and completed jobs, Supplier Document List (SDL) or Vendor Document List (VDL) set up per Purchase Order or project.

Distribution of documents to relevant people and customer’s point of contact.

Progress reporting on the documentation status per project.

Northern Safety & Industrial Company 2012 - 2015

Accounting Associate

Received and reviewed high volume of invoices daily from vendors, assembled and matched documents with purchase orders.

Verified correct pricing with purchasers, terms and codes for posting in an accurate and timely manner.

Reviewed and verified vendor’s statements and aging reports.

Requested copy of invoice, proof of delivery from vendors, aging reports as required.

Handled calls from vendors regarding payments.

Daily parsing of proof of delivery scans covering Gulf Coast Region locations required for daily system generated invoicing

Performed other basic clerical duties associated with accounts payable.

LMC Corporation 2010 - 2012

Administrative Operations Assistant / Billing Specialist

Prepared new bid offers and packages for Job Order Contracts (JOC), Indefinite Delivery/Indefinite Quality Contracts (IDIQC) for various government entities under direct supervision of the Director of Operations.

Prepared close out documents and billing packages for all projects.

Screened invoices for accounts payable; verified time sheets, expense and mileage reports of all Operations personnel for approval.

Processed and tracked Purchase Orders.

Processed credit card payments and facilitated credit card purchases.

Created job numbers and files for all projects and maintained and updated contract jobs filing system i.e.; contracts, receipts, invoices, reports, waivers and related documents.

Prepared and tracked billing for Accounts Receivable; updated and maintained project status spreadsheets.

Coordinated with all clients, vendors, employees and project managers on logistics and administrative requirements.

Part Time Experience, Deer Park Independent School District 2009

PHT Supply Corporation, a New York based labor subcontractor 2005 - 2006

Administrator

Researched labor laws for overseas employment, conducts and administration.

Collected, screened and evaluated resumes for various job categories.

Initiated transactions with vendors on items required for the project.

Prepared and submitted reports in an accurate and timely manner.

Serka Group, a Halliburton-KBR Subcontractor 2003 - 2004

Human Resources Administrative Assistant, 2004

LOGCAP III, Camp LSA Diamondback, Mosul, Iraq

Supported the ‘H’ Sites Human Resources (HR) Department for Kellogg Brown & Root LOGCAP III Operations in Mosul, Northern Iraq by providing daily administrative functions for a work force of more than 500 employees.

Coordinated and resolved basic human resources issues for employees.

Designed and created HR welcome packets travel and policy leaflets.

Formulated graphs and charts for various reports for employee manning rationale.

Maintained “Weekly Changes Report” of personnel movements for all the ‘H’ Sites (US Military Bases).

Assisted HR teams with grievance investigations by translating interviews for TCN’s (Third Country Nationals).

Tracked changes of “Billeting Rosters” and “Housing Maps” for personnel accountability.

Responsible for the filing system for employee records on contracts, PAN’s (Personnel Action Notice), demobilization, transfers, etc.

Facilitated company events and completed requisitions for office supplies.

Administrative Assistant to Deputy Project Manager, 2003 - 2004

LOGCAP III, Camp LSA Diamondback, Mosul, Iraq

Assisted the Deputy Project Manager in his routine activities by providing administrative support.

Coordinated communications and recorded minutes for the Administrative Contracting Officer, Department of Public Works, Site Manager and Military meetings.

Coordinated with managers and employees, responded to client inquiries and provided referrals for operations related issues.

Prepared documents for Health Safety and Environmental, Quality Assurance/Quality Control for acceptance and inspection of Military Billeting.

EDUCATION

Bachelor in Industrial Psychology

Polytechnic University of the Philippines, Manila, Philippines

SEMINARS / TRAININGS

Microsoft Office: Outlook, Word, Excel, Power Point

Technical Writing Course

Effective Business Communications

Team Building & Organizational Development; Leadership Training Seminar; Basics of Advertising

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