Patient Care Front Desk

Taylor Yellin

**** ** **** **, **********, Florida 33323 954-***-**** ************@*****.***

Summary

Compassionate team player and strong leader with ability to problem solve and inspire others. Experienced clinical volunteer who is passionate about patient care. A multitasker with clinical reception experience who excels at gaining clientele. Organized student who is dedicated to punctuality and time management.

Education

A.A. HEALTH SCIENCE PATHWAY IN PROGRESS BROWARD COLLEGE, DAVIE, FLORIDA H.S. DIPLOMA JUNE 2023 WESTERN HIGH, DAVIE, FLORIDA Skills & Abilities

Competitive

Bed-side care

Empathetic

Filing

Customer service

Dedicated

Microsoft

Patient volunteer

Vigil care

Front desk

Experience

HOSPICE VOLUNTEER TRUSTBRIDGE OCT 24’ - CURRENT

· Trained in Palliative and Hospice Care – Completed specialized training in end-of-life care principles, including comfort, dignity, and emotional support.

Trained in Vigil Care – Provided a compassionate and calming presence during a patient’s final hours, ensuring no one passed alone.

Compassionate & Empathetic – Offered heartfelt emotional support to patients and families, demonstrating patience, kindness, and understanding.

Respite Care Support – Provided relief and downtime for primary caregivers by offering temporary, non-medical assistance.

Spent Quality Time with Patients – Engaged in meaningful conversations, reading, and companionship to help ease loneliness and bring comfort.

Commuted to Home Visits – Willingly traveled to patients’ homes, care facilities, and hospice centers to provide support where needed.

Kept Detailed Notes During Patient Visits – Documented visit observations and interactions to help support care team communication.

Submitted Visit Reports – Maintained accurate and timely reporting of volunteer visits in accordance with hospice protocols.

Involved in Team Collaboration Events – Participated in staff meetings, volunteer appreciation events, and interdisciplinary discussions to support patient care. Page 2

Discretion & Confidentiality – Upheld strict privacy standards and HIPAA compliance in all patient interactions.

Emotional Resilience – Navigated emotionally challenging situations with grace, empathy, and professionalism.

Strong Communication Skills – Effectively communicated with patients, families, and hospice care team members to support coordinated care.

SERVER MATCHBOX AUG 24’ - APRIL 25’

Customer Greeting & First Impressions – Welcomed guests with professionalism and warmth, setting the tone for their dining experience.

Reservation Management – Handled reservations and walk-ins using digital or manual systems to optimize table turnover and minimize wait times.

Seating Coordination – Efficiently managed seating charts and waitlists during peak hours, balancing server sections and guest needs.

Communication Skills – Maintained clear communication with guests and team members regarding wait times and seating arrangements.

Problem Resolution – Resolved guest concerns or seating issues promptly and professionally.

Organizational Skills – Kept lobby areas tidy and ensured smooth front-of-house operations.

Phone Etiquette – Answered phones professionally, took reservations, and responded to inquiries.

Order Accuracy – Ensured food was delivered to the correct table with proper plating and presentation.

Speed & Efficiency – Delivered multiple orders quickly and correctly in fast-paced environments.

Teamwork with Kitchen & Servers – Acted as a key link between the kitchen and front-of-house to ensure timely service.

Menu Knowledge – Understood dishes, ingredients, and dietary restrictions to answer guest questions if needed.

Customer Interaction – Provided polite, efficient service when interacting with guests at the table.

Attention to Detail – Checked orders for completeness and special requests before delivery.

Physical Stamina – Capable of standing, walking, and carrying food for extended periods during long shifts.

RECEPTIONIST AQUATOTS SWIM SCHOOL AUG 22’ - APRIL 23’

Customer Service Excellence – Greeted families and students with a friendly, professional demeanor, creating a welcoming environment.

Scheduling & Appointment Management – Coordinated swim lesson schedules, managed class rosters, and handled cancellations or rescheduling.

Phone & Front Desk Communication – Answered calls, responded to inquiries, and relayed important information to staff and clients.

Payment Processing & POS Use – Handled registration fees, merchandise sales, and membership payments using point-of-sale systems.

Organization & Time Management – Maintained accurate records, updated client files, and ensured smooth daily operations.

Problem-Solving Skills – Addressed customer concerns or last-minute changes calmly and efficiently.

Page 3

Multitasking in a Fast-Paced Environment – Managed front desk duties while supporting staff and ensuring smooth transitions between classes.

Child-Friendly Communication – Interacted positively with children and parents, helping to ease nerves and provide clear instructions.

Team Collaboration – Worked closely with swim instructors and management to keep schedules aligned and ensure top-quality service.

Knowledge of Safety Procedures – Familiar with basic pool safety guidelines and emergency protocols to support a secure environment.

INSTRUCTOR AQUATOTS SWIM SCHOOL AUG 22’ - APRIL 23’

Age-Appropriate Lesson Planning – Designed and led swim lessons tailored to developmental stages, from infant water acclimation to early stroke development.

Infant & Toddler Water Acclimation – Gently introduced babies (3 months+) to water through sensory play, parent-assisted activities, and safety-focused routines.

Early Childhood Engagement – Used songs, games, and visual cues to create a fun, supportive learning environment for young children.

Water Safety Instruction – Taught essential safety skills, such as back floating, safe entry/exit, and breath control, in a developmentally appropriate way.

Parent Communication & Support – Maintained open communication with parents, offering feedback on progress and reinforcing water safety practices at home.

Patience & Emotional Sensitivity – Provided calm, encouraging instruction to build confidence in nervous or first-time swimmers.

Classroom Management in the Pool – Managed group dynamics with young swimmers while ensuring a safe and structured learning experience.

Positive Reinforcement Techniques – Motivated and encouraged children through praise, repetition, and playful challenges.

Adaptability – Adjusted lesson plans and teaching approaches based on each child’s learning pace, comfort level, and unique needs.

First Aid & CPR Certified – Trained to respond quickly and appropriately in aquatic emergencies. Activities and Interests

Staying active at the gym

Fashion and shopping

Socializing and spending time with friends

Exploring nature and scenic walks

Beach days and coastal adventures

Animal care and pet companionship

Music, food, and trying new experiences

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