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Customer Service Representative

Location:
Miami, FL
Salary:
18-20
Posted:
May 22, 2025

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Resume:

Kai Ahmad

786-***-****

******@****.***

Miami, Fl 33130

Professional Summary

I am a dependable worker equipped for fast-paced work and changing daily needs. I serve customers effectively with attention to detail and hardworking approach. I seek out opportunities to go beyond basics, improve processes, and increase customer satisfaction.

I am a Skilled team player with strong background in customer service environments. Works well independently as well as in a team environment to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities

Friendly and customer focused. Professionalism, patience, and “people first” attitude.

Extensive customer service roles including working in the health care industry, loan processing, high ticket sales, marketing, and promotion.

Skills

Process payments

Serve customers

Creative thinking

Research

Problem-solving

Networking

Verbal communication

Proper labeling

Pharmacy operations

Insurance verification

Merchandise products

Excel

Microsoft word

Customer relations management

Power point

Microsoft office

Sales

Management

Multitasking

Call Center

Organization

Administrative skills

Proficient typing

Leadership

Payroll

Experience

Customer Service Representative

Alight Solutions (Aetna insurance Remote) march 2022 to may 2025

Handles customer inquiries resolves problems, and provides advocacy for members in a call center environment.

Resolving basic issues as well as escalating issues to appropriate team.

Maintaining accurate records of member interactions and issue resolutions.

Providing information and guidance to members regarding their health plan and healthcare benefits.

Customer service Representative

Guidehouse(Remote sba loan processor) –

September 2020 to March 2022

Answer inbound calls in a timely and friendly manner.

Evaluate problems and complaints of the callers and provide proper solutions to them.

Respond to the needs of customers and provide personalized service.

Provide information on the company's products or service.

Identify customer needs, clarify information, research every issue and provide solutions or alternatives.

Follow communication scripts when handling different topics

Customer Service Representative

Jul 2019 August 2020

Super Smart (USA)- Miami, Fl

Answering phones from customers professionally and responding to customer inquiries and complaints.

Researching required information using available resources

Handling and resolving customer complaints regarding product sales to customer service problems.

Pharmacy Assistant

September 2018 Jun 2019

Stroud Compounding Stroudsburg, Pa

Developed strong relationships with valued customers to cultivate customer loyalty.

Made telephone calls to Physicians, customers, and patients.

Performed duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information.

Reported prescription errors to Pharmacists on duty and adhered to company policies and procedures.

Resolved customer issues and answered questions to deliver positive customer experience.

Assisted customers and patients by offering information on goods and services.

Collaborated with patients, pharmacy staff, and other health care professionals to support and enhance patient-centered care.

Server

May 2016 Aug 2018

Fish (MGM Casino) Oxon Hill, Md

Fostered fun atmosphere and family-style work environment.

Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service.

Restocked stations regularly to help team stay efficient and meet customers' needs.

Used POS system to accurately input orders and process payments.

Assisted bartender with managing deliveries to customers in different sections.

Upheld high sanitation and safety standards while delivering and serving food.

Customer Sales Associate

Mar 2015 May 2016

Dsw Waldorf, Md

Handled cash and credit transactions expertly, giving correct change and processing orders.

Resolved customer issues effectively.

Assisted customers and supported coworkers.

Determined needs and advised customers on purchases.

Maintained knowledge of current promotions and offers.

Assisted with loading and unloading trucks.

Escorted customers to appropriate merchandise.

Interacted with customers, providing information and top-notch customer service.

Bursar Office Assistant

Aug 2011 May 2014

Penn state financial office State college, Pa

Prepared letters, correspondences, reports, and marketing collateral.

Operated office equipment, such as personal computers, photocopiers, scanners, voicemail systems, and facsimile machines.

Updated accounting systems with new expenses and payments to keep accurate records.

Proofread documents and organized records, reports, and documents.

Greeted visitors and escorted them to their destinations.

Answered telephone calls, took messages, and distributed messages to appropriate personnel.

Answered calls on multi-line telephone system to direct callers, provide information and make appointments.

Education

Bachelor Degree : Business Management

August 2011- May 2015

Penn state State college, Pa



Contact this candidate