Customer Service Representative
Resume:
Kai Ahmad
******@****.***
Miami, Fl 33130
Professional Summary
I am a dependable worker equipped for fast-paced work and changing daily needs. I serve customers effectively with attention to detail and hardworking approach. I seek out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
I am a Skilled team player with strong background in customer service environments. Works well independently as well as in a team environment to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities
Friendly and customer focused. Professionalism, patience, and “people first” attitude.
Extensive customer service roles including working in the health care industry, loan processing, high ticket sales, marketing, and promotion.
Skills
Process payments
Serve customers
Creative thinking
Research
Problem-solving
Networking
Verbal communication
Proper labeling
Pharmacy operations
Insurance verification
Merchandise products
Excel
Microsoft word
Customer relations management
Power point
Microsoft office
Sales
Management
Multitasking
Call Center
Organization
Administrative skills
Proficient typing
Leadership
Payroll
Experience
Customer Service Representative
Alight Solutions (Aetna insurance Remote) march 2022 to may 2025
Handles customer inquiries resolves problems, and provides advocacy for members in a call center environment.
Resolving basic issues as well as escalating issues to appropriate team.
Maintaining accurate records of member interactions and issue resolutions.
Providing information and guidance to members regarding their health plan and healthcare benefits.
Customer service Representative
Guidehouse(Remote sba loan processor) –
September 2020 to March 2022
Answer inbound calls in a timely and friendly manner.
Evaluate problems and complaints of the callers and provide proper solutions to them.
Respond to the needs of customers and provide personalized service.
Provide information on the company's products or service.
Identify customer needs, clarify information, research every issue and provide solutions or alternatives.
Follow communication scripts when handling different topics
Customer Service Representative
Jul 2019 August 2020
Super Smart (USA)- Miami, Fl
Answering phones from customers professionally and responding to customer inquiries and complaints.
Researching required information using available resources
Handling and resolving customer complaints regarding product sales to customer service problems.
Pharmacy Assistant
September 2018 Jun 2019
Stroud Compounding Stroudsburg, Pa
Developed strong relationships with valued customers to cultivate customer loyalty.
Made telephone calls to Physicians, customers, and patients.
Performed duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information.
Reported prescription errors to Pharmacists on duty and adhered to company policies and procedures.
Resolved customer issues and answered questions to deliver positive customer experience.
Assisted customers and patients by offering information on goods and services.
Collaborated with patients, pharmacy staff, and other health care professionals to support and enhance patient-centered care.
Server
May 2016 Aug 2018
Fish (MGM Casino) Oxon Hill, Md
Fostered fun atmosphere and family-style work environment.
Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service.
Restocked stations regularly to help team stay efficient and meet customers' needs.
Used POS system to accurately input orders and process payments.
Assisted bartender with managing deliveries to customers in different sections.
Upheld high sanitation and safety standards while delivering and serving food.
Customer Sales Associate
Mar 2015 May 2016
Dsw Waldorf, Md
Handled cash and credit transactions expertly, giving correct change and processing orders.
Resolved customer issues effectively.
Assisted customers and supported coworkers.
Determined needs and advised customers on purchases.
Maintained knowledge of current promotions and offers.
Assisted with loading and unloading trucks.
Escorted customers to appropriate merchandise.
Interacted with customers, providing information and top-notch customer service.
Bursar Office Assistant
Aug 2011 May 2014
Penn state financial office State college, Pa
Prepared letters, correspondences, reports, and marketing collateral.
Operated office equipment, such as personal computers, photocopiers, scanners, voicemail systems, and facsimile machines.
Updated accounting systems with new expenses and payments to keep accurate records.
Proofread documents and organized records, reports, and documents.
Greeted visitors and escorted them to their destinations.
Answered telephone calls, took messages, and distributed messages to appropriate personnel.
Answered calls on multi-line telephone system to direct callers, provide information and make appointments.
Education
Bachelor Degree : Business Management
August 2011- May 2015
Penn state State college, Pa
Contact this candidate