Customer Service Quality Assurance
Resume:
Crystal Garcia
Tavares, FL *****
*************@******.***
Authorized to work in the US for any employer
Work Experience
Client Relations Analyst
The Villages Insurance-The Villages, FL
May 2024 to Present
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and explaining coverage details
• Maintained up-to-date knowledge of industry regulations and changes in insurance laws affecting coverage requirements or claim procedures
• Advised clients on suitable coverage options based on their specific needs and risk profiles Licensed Risk Advisor
Nathan Thomas State Farm-Wildwood, FL
August 2022 to April 2024
I am a licensed risk advisor with my 440. My goal is to help as many families as possible when it comes to protecting their family members and assets while also saving them money and giving them a better understanding of what they are paying for. I am the event coordinator as well, I love being able to connect to the community and establish a presence in the community while also generating leads. Customer Service Representative
Macy's-Ocala, FL
July 2022 to October 2022
My role was:
• Deal with customer complaints
• Online returns
• In-store returns
• Answer customer phone calls
• Count drawers and drop deposits
• Create and close credit accounts
Shift Manager (full-time)
McDonald's-Ocala, FL
May 2020 to July 2022
My role was:
• Manage the crew to make sure health and safety standards were being met
• Dealt with customer relations (positive or negative)
• I counted the safe and dropped deposits.
• Made sure the customers had a great experience
Skills
• Supervising experience
• Guest Services
• Shift Management (2 years)
• Business Development
• Cold calling
• Upselling
• Marketing
• Sales
• Customer service
• Outside sales
• Sales (Less than 1 year)
• Sales Management
• Fast Learner
• Data Entry
• Management
• Leadership
• Quality assurance
• Outside Sales
• Insurance sales
• Customer Service (4 years)
• Cash Handling
• Hospitality
• Bookkeeping
• Account Management
• Communication Skills
• Quality Assurance
• Cold Calling
• Administrative Experience
• Front Desk
• Retail Sales
• Upselling
• Microsoft Outlook (Less than 1 year)
• Store Management Experience
• Computer Operation
Certifications and Licenses
Property & Casualty License
January 2023 to Present
Licensed to sell in the state of Florida
Contact this candidate