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Customer Service Quality Assurance

Location:
Tavares, FL
Salary:
$24/hr
Posted:
May 22, 2025

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Resume:

Crystal Garcia

Tavares, FL *****

*************@******.***

+1-352-***-****

Authorized to work in the US for any employer

Work Experience

Client Relations Analyst

The Villages Insurance-The Villages, FL

May 2024 to Present

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and explaining coverage details

• Maintained up-to-date knowledge of industry regulations and changes in insurance laws affecting coverage requirements or claim procedures

• Advised clients on suitable coverage options based on their specific needs and risk profiles Licensed Risk Advisor

Nathan Thomas State Farm-Wildwood, FL

August 2022 to April 2024

I am a licensed risk advisor with my 440. My goal is to help as many families as possible when it comes to protecting their family members and assets while also saving them money and giving them a better understanding of what they are paying for. I am the event coordinator as well, I love being able to connect to the community and establish a presence in the community while also generating leads. Customer Service Representative

Macy's-Ocala, FL

July 2022 to October 2022

My role was:

• Deal with customer complaints

• Online returns

• In-store returns

• Answer customer phone calls

• Count drawers and drop deposits

• Create and close credit accounts

Shift Manager (full-time)

McDonald's-Ocala, FL

May 2020 to July 2022

My role was:

• Manage the crew to make sure health and safety standards were being met

• Dealt with customer relations (positive or negative)

• I counted the safe and dropped deposits.

• Made sure the customers had a great experience

Skills

• Supervising experience

• Guest Services

• Shift Management (2 years)

• Business Development

• Cold calling

• Upselling

• Marketing

• Sales

• Customer service

• Outside sales

• Sales (Less than 1 year)

• Sales Management

• Fast Learner

• Data Entry

• Management

• Leadership

• Quality assurance

• Outside Sales

• Insurance sales

• Customer Service (4 years)

• Cash Handling

• Hospitality

• Bookkeeping

• Account Management

• Communication Skills

• Quality Assurance

• Cold Calling

• Administrative Experience

• Front Desk

• Retail Sales

• Upselling

• Microsoft Outlook (Less than 1 year)

• Store Management Experience

• Computer Operation

Certifications and Licenses

Property & Casualty License

January 2023 to Present

Licensed to sell in the state of Florida



Contact this candidate