Customer Service Administrative Support
Resume:
Kristy Santos
Mesquite, TX, *****, US
***************@*****.***
Work Experience
/01 - 05/01/2021
Infinitiauto LLC, Receptionist
File and maintain records.
Schedule appointments and maintain and update appointment calendars.
Receive payment and record receipts for services.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
Hear and resolve complaints from customers or the public. Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Schedule space or equipment for special programs and prepare lists of participants.
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Keep a current record of staff members' whereabouts and availability.
Analyze data to determine answers to questions from customers or members of the public.
Take orders for merchandise or materials and send them to the proper departments to be filled.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Process and prepare memos, correspondence, travel vouchers, or other documents.
03/01/2015 - 11/01/2017
Fonso's Furniture, Account Manager (Sales and Related) Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
Resolve customer complaints regarding sales and service. Direct, coordinate, and review activities in sales and service accounting and record-keeping, and in receiving and shipping operations.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. Assess marketing potential of new and existing store locations, considering statistics and expenditures.
Represent company at trade association meetings to promote products.
Direct foreign sales and service outlets of an organization. Prepare budgets and approve budget expenditures.
Oversee regional and local sales managers and their staffs. Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase. Review operational records and reports to project sales and determine profitability.
Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business. Monitor customer preferences to determine focus of sales efforts.
Determine price schedules and discount rates.
Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions. Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
Education
2006
Mesquite Academy, GED in GED
Contact this candidate