Customer Service Sales Representative
Resume:
Rosedana Jean Vilma
Miami Florida
*************@*****.***
Objective: Dedicated and results-oriented professional with four years of combined experience in survey interviewing, fundraising, sales, and customer service. Proven ability to engage effectively with diverse individuals, build relationships, and achieve ambitious goals. I am seeking a challenging position that allows me to leverage my communication, persuasion, and relationship-building skills to contribute to a dynamic team's success.
Professional Experience:
Survey Interviewer/Fundraiser Dynata Research, Remote, Florida
June/2021 – Present
•Conducted in-depth surveys with precision and attention to detail, ensuring accurate data collection.
•Developed and maintained relationships with respondents, fostering trust and maximizing survey participation.
•Achieved fundraising goals by communicating the organization's mission and securing donations.
•Collaborated with team members to strategize outreach efforts and optimize fundraising campaigns.
•Cultivated and maintained relationships with key clients, leading to long-term partnerships and increased business opportunities
Sales Representative Concentrix, Remote, USA
March/2019 – August/2021
•Successfully met and exceeded sales targets through proactive outreach and relationship-building.
•Consistently exceeded sales targets through proactive prospecting and effective negotiation skills.
•Provided excellent customer service, addressing inquiries and concerns to ensure customer satisfaction.
•Collaborated with the marketing team to develop and implement targeted sales strategies.
•Consistently updated customer records and sales reports for effective tracking and analysis.
Customer Service Associate Harte Hanks, USA
January/2017 – March/2019
•Delivered exceptional customer service by addressing inquiries, resolving issues, and providing product information.
•Maintained a positive and professional demeanor, ensuring a positive customer experience.
•Collaborated with cross-functional teams to address customer concerns and improve service processes.
•Utilized strong communication skills to upsell products and services, contributing to increased sales.
Education:
Associate in computer network administration.
University Name: DeVry University
Year of Graduation: 2014
Skills:
•Excellent communication and interpersonal skills
•Strong problem-solving and analytical abilities
•Goal-oriented with a proven track record of achieving targets
•Proficient in data collection, analysis, and reporting
•Customer-focused approach with a commitment to delivering exceptional service
•CRM software proficiency
References: Available upon request.
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