Learning Management Technical Support
Resume:
Tracy Robertson
Tavares, FL
Please look at my attached resume for a detailed look at my skills and experience. In my current position I work exclusively with Orange County to pull test analytics, develop reliable assessments in the Performance Matters platform, provide training, and keep up to date on all state and local testing data. I can thrive with a heavy workload and multiple projects with frequent interruptions and schedule changes.
Here’s a snapshot of what I have to offer: Testing analytics and accountability data, provide data for continuous improvement, test creation and development, Designed and Developed, engaging e-learning programs, Managed and organized several Learning Management Systems (LMS), Developed and oversaw Marion County Florida’s district virtual elementary school and blended/hybrid courses on an LMS. Managed, coordinated and trained teachers for middle and high school credit recovery using the Edmentum Products, Adult Training and coaching, extensive knowledge with Learning Management Systems (training, course development, implementation), content and course writer, standards based training for teachers, working with large budgets and time-lines, project planner and implementation of educational programs and initiatives, excellent technology skills and I am a goal orientated person who works well with others.
The attached resume details my extensive experience and training.
My relevant qualifications include my master’s degree in Education Leadership, technical support experience, attention to detail and time management, excellent oral and written communication skills and excellent customer service, presentation, and conflict resolution skills. One of my previous positions was Program Specialist for K-12 Academic Services for Marion County School. In this District Supervisory role, I was responsible for implementing the district's first Learning Management System. I created a Virtual Elementary school. I led training and course development, troubleshooting any problems that come up with the LMS and managing a large budget. I also presented at National and Local Conferences. I implemented district wide blended/ hybrid courses in all district middle and high schools for Marion County Florida. I also facilitated the use of the Edmentum product PLATO and ran EdOptions for the district. With my skill set and proven track record, I can be a valuable addition to your organization. I can be reached for an interview at your convenience.
Thanks in advance for your time. I look forward to your call.
Best Regards,
Tracy Robertson
******.*********@*****.***
Tracy Robertson
3225 Bayou Lane,
Tavares, FL 32778
******.*********@*****.***
Summary of Qualifications
Fluent knowledge of Learning Management Systems, LMS, Proficient in Microsoft Office Suite, Adobe Acrobat, Conduit, XML, HTML, Training Content Development, Adult/Educational Training, Technical support, Salesforce, Excellent attention to detail and time management, Excellent oral and written communication skills, Excellent customer service, presentation and conflict resolution skills, Common Planning Meetings, Data Meetings, Large Budgets, Coordinating leaders, trainings and groups to complete projects. Lead Teacher Meetings, Developed Personal Learning Communities For teachers, Testing coordinator, Technology Budgeting, Parent/volunteer communications, RTI Meetings, Power Teacher trainer, Modeling//Developing lessons for teachers, Technology Support, Property Inventory (property acquired, & transfer of property), Engaged Classroom, Staff Development), Curriculum Mapping, Fundraisers, SAC and PTO, Safety Drills (Fire, Tornado, etc.)
Professional Experience
Lead Technical Account Manager - Remote - PowerSchool, Folsom, CA
●Provide Training and support for Performance Matters to Orange County Public Schools Testing and Development Department
●Work with Content area Program Specialist to analyze tests data, edit and create tests, and administer tests. (CFE, PMAs, Unit Assessments, etc…)
●Work with technology department to add data to performance matters (FAST, FSA, EOC, FSAA, SAT, ACT, PSAT, ACESS)
●Assist users in pulling test data and understanding the data
●Assist rewrite of high stakes test given by the district using Item discrimination reports and Test statics reports
●Mentor and coach employees, first level response for employee questions, and lead team meetings
Training Coordinator : Osceola Tech. College, Main Campus, Kissimmee, FL –March 2018 - Current
●Coordinator oTech College Testing entrance and exit exams
●Assist teachers with Canvas support (Canvas Admin. for oTech)
County Government, Kissimmee, FL – March 2018 – March 2019
●Coordinator of Training for specific software programs and procedural processes.
●Development for Trainings, Development of Training Materials, and Training for Osceola County Government Community Development
●Developed and delivered trainings (online and face-to-face)
●Writing of Technical Training documents and End User Training documents.
Skyward Consultant: Visium-Orange County Public Schools, Orlando, FL – Nov. 2017 – March 2018
●Coordinator for Trainings, Development of Training Materials, and Training for Orange County Public Schools’ end users – Skyward, Student Information System
●Built online trainings in Canvas – district LMS
●Writing of Technical Training documents and End User Training documents.
Marion County Public Schools: Content Area Specialist, Ocala, FL – July 2017 – Nov. 2017
●Curriculum Content Coach for K-5 Teachers
●Standards Training for Teachers
●Data Training and Student evidence Training and implementation for Teachers
●Collaborative Planning with Teachers
●PD for Teachers
●Lesson Studies
Marion County Public Schools: Program Specialist- K-12, Ocala, FL – July 2011-June 2017
●Project Manager for MCPS Learning Management System
●Project Manager for districts credit recovery.
●Coordinator and establisher of the Learning Management System (Moodlerooms) in our district, Supported district-wide planning and project management
●Coordinator for educational technology for the district. Managed and Maintained multiple technology projects for the district Level
●Coordinator and facilitate trainings for administration, program specialists, learning coaches and teachers, facilitated group processes for deadlines, conflict resolution, planning and decision-making
●Coordinated subject area program specialists and teachers to write credit recovery courses for middle school. Content was created and used on the LMS. Interviewed, hired, coached and evaluated teachers.
●Coordinated with High School Principals, subject area program specialists and teachers to prepare and create hybrid/blended high school courses to help meet the online graduation requirement for FL.
●Established a virtual elementary school and manager of school
-Curriculum is all written by teachers and Curriculum Specialist based on State Standards
-In charge of school recruitment, advertising, budgets, and teachers
●Strategic member of the districts leadership academic strategic planning team to implement Florida Standards in our school system.
●Coordinator for the districts 6-12 Credit Recovery Program – Edmentum PLATO
Marion County Public Schools Curriculum Coach: Staff Development, Ocala, FL – August 2010-June2011
●Curriculum support for teachers and students in the areas of Math and Science,
●Helped redesign how technology is used to enrich students learning in the classroom, worked with groups of students to incorporate technology across all curricula areas.
●Work closely with Low Performing Schools in the district with science instruction for grades K-5
●Developed PLC for teachers on teaching science using the 5E lessons for district wide 3-5 Teachers
●Coaching Cycle with teachers at low performance schools in the areas of Math and Science
Technology Coordinator: Marion County Public Schools Dr. N.H. Jones Elem. School, Ocala, FL 1998-2010
●Worked with assistant principal to train, facilitate, collect and return testing materials for state assessments
●Worked with teachers in administering and testing training.
●Data Mining and Data meetings – Reviewed school data to help identify at risk students.
●Worked with large budgets for technology. Negotiated with major companies to get quotes
●Established two major fundraising events. This Involved coordinating parent volunteers, community volunteers, staff, and students.
●Served on SAC and PTO as part of the administrative team helping with parent and volunteer communications between the school and other organizations.
●Led groups to develop curriculum maps and Comprehensive Exams
●Led Remediation Assessments Team
●Developed courses for professional development using Blackboard (LMS) and courses for the Summer Teaching Academy geared for teachers
Marion County Public Schools: Teacher
-Dr. N.H. Jones Elementary, 1998-2011, taught K-3rd grade and multi-age gifted
-Emerald Shores Elementary, 1995-1998, Kindergarten
-Romeo Elementary, 1994-1995 Kindergarten
●Worked with Dr. Larry Chew on Inquiry Based Learning Strategies for science through NASA and Trained teachers on the strategies and uses of inquiry based learning.
●One of 35 teachers selected to participate in Zero Gravity flight and experiments
●Top 10 in county for Teacher of the Year
●Power Teacher Trainer (Trained in the new grade book system)
●Facilitated and Organized the Jr. Achievement Volunteers,
●Trainer - Developed and presented techniques for incorporating Differentiated Instruction
●Received Outstanding on the National Performance Appraisal System 2005-2009
●Sponsored videos in the Marion County Media Festival/Jim Harbin Media Production Contest
●Presented at local, state and National Conferences
●Attended Teacher to Teacher Initiative in Tampa ( Federal Department of Education)
●Grants for Great Ideas recipient
●SAC Chair 2000-2001 SAC Co-Chair 1999-2000
●After school tutoring coordinator at Boys’ and Girls’ club of Ocala
●Coordinator of “Campbell Labels for Education” Program, Safe Halloween, Carnival committee, Parent Involvement, Parent Resource Room, school Talent Show
●Volunteer for the YMCA youth cheerleading and basketball
Professional Certification
Educational Leadership,
Primary Education (K-2)
Elementary Education (1-6)
Gifted
Education
Masters in Educational Leadership, Saint Leo College, 2007
Bachelor of Arts, Saint Leo College, 1993
Associate in Arts, Central Florida Community College, 1991
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