Data Entry Quality Assurance
Resume:
Melissa L. Kennedy
*****************@*****.***
Bloomfield, CT
PROFESSIONAL SUMMARY
Support multiple profit centers and business partners, using standardized operating procedures, reference material and minimal supervision. Skilled in data validation and maintaining high service/quality levels.
SKILLS
• Communication Skills • Strong Problem Solver
• Research abilities • Support Services
• Data Interpretation • Records Management
WORK HISTORY
Underwriting Assistant I 5/2019 – 4/2025
Liberty Mutual Insurance / Ironshore
· Review & interpret materials provided to set of Intake Applications
· Provide guidance underwriting to ensure the information provided is correct by performing Quality Assurance.
· Prepared & Distributed Profit Center reporting as well as team assignments.
· Tracked daily team results in order to provide reporting to upper management
· Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
· Aided in training new Underwriting Assistants, sharing knowledge of company procedures and systems to ensure their successful integration into the team environment.
· Created Standard Operating Procedures and maintained updates as needed.
· Maintained high levels of accuracy in data entry, reducing error and minimizing potential losses.
· Trained and worked with our Offshore vendors to ensure a cohesive process with low errors.
· Mentored & trained new employees when needed for my lines of expertise. Quality Associate Specialist 6/2017 – 5/2019
Liberty Mutual Insurance / Ironshore
· Review incoming new business submissions from brokers and underwriting to ensure that all the necessary information has been provided for underwriting to quote.
· Enter information into the appropriate systems for review.
· Organize and store completed reports into the proper folder at the end of each day.
· Conduct research using multiple systems, including MFX, Overlay, Watchlist and NetDocs to ensure proper compliance and adherence.
· Review and analyze QA, Casualty LIU reports using Liberty Mutual systems.
· Verify and clear producers using the Producer Module ensuring compliance expectations.
· Conduct account clearance searches using Overlay.
· Provide training for new department employees within the bureau and clearance Office Automation Specialist 3/2016 – 3/2017
Travelers Insurance
· Manage the opening, stamping, faxing, and distribution of daily department mail.
· Process PME Netappoint packets for agents/agencies by conducting research through various systems, including PALS, Sircon, and Netappoint.
· Research and update the Agent Locator Report monthly to track licensed agents/agencies authorized to sell or write policies for CL/PL/BD business.
· Reconcile state letters from multiple state insurance commissioners to ensure agents/agencies maintain up-to-date licenses.
· Handle AV escalations by adding MAS to the work queue and conducting research using system applications such as Sircon and PALS to verify license renewals or cancellations.
Health Claim Processor/Intake Specialist 10/2015 – 1/2016 Novitex
· Process health claims for WellCare
· Manage the opening, stamping, faxing, and distribution of daily department mail. Data Entry Operator/Office Assistant 5/2015 – 6/2015 Kaman Aerospace Corporation
· Organize and categorize index cards for accurate data entry of equipment repairs in Excel.
New Business Associate 5/2014 – 3/2015
Lincoln Financial Group
· Enter coding for life insurance applications on Navisys system, adhering to strict quality assurance standards.
· Streamlined client onboarding by conducting comprehensive research into prior records, emails, and statements, ensuring accurate policy issuance.
· Managed the distribution of replacement letters, forms and bulk mailings via certified mail.
· Collaborated with medical laboratories to retrieve necessary client health information for underwriter review, ensuring efficient case management.
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