Administration / Customer support

************@*****.*** ******@******.*** 801-***-****

Roland Pitt

• Retired, looking for dynamic, quality, full- or part-time opportunity.

• Organized and committed, with attention to detail and cleanliness.

• Responsible, attentive to processes and takes initiative for problem-solving and reporting.

• People-person, with innate training/coaching experience, polished approach.

• Rich background that demonstrates adaptability, flexibility, and determination.

• Willingness to work hard, step into new challenges. PROFESSIONAL EXPERIENCE

Utah Landscape Construction Company (June 2024 – Mar 2025) Bookkeeping / Office Management

• Manage Accounts Payable processes for efficiency and timeliness. Primary contact with Vendors/Suppliers, ensuring optimal working relationship.

• Open/close office, verify security of property and equipment.

• Update and order office supplies. Greet and direct visitors, vendors, customers.

• Organize and track Job Costs, preparing reports, invoices and related paperwork.

• Improve and ensure accuracy with bank reconciliations and general ledger entry.

• Provide essential field support, scheduling maintenance, answering phones, etc. Utah Correctional Industries (1998-2024)

Marketing and Production

• Create 3D renderings for product requests and customer bids, resulting in a 20% increase in successful bids and product delivery.

• Simplify design and production procedures which resulted in 15% savings for customers.

• Develop 3D catalogue renderings for over 200 products (chairs, furniture, accessories).

• Prepare sales presentation (3D) and custom shop drawings for customer requests.

• Prepare 2D production drawings with AutoCad to fulfill customer case goods orders.

• Manage a database of 900+ customers, tracking purchase history and job costs, resulting in 15% improved turn-around time for customer bid requests and orders. Drafting and Design – Modular Homes

• Create blueprints for 30+ modular housing products (construction-ready) using AutoCad.

• Design original floor plans and blueprints for homes built in Heber City.

• Prepare construction BOMs and estimates, submitted requisition orders.

• Track job costs and estimated product costs, achieving a 10% reduction in production expenses. Data Entry, Indexing, Electronic Archiving

• Enter data for over 500,000 medical records, state licenses, and surveys with 99+% accuracy.

• Scan, digitalize and format 5,000+ archival materials. GEAC INTERNATIONAL (1995-1998) Business Software

• Develop / improve customer service SOP resulting in 30% improvement in customer satisfaction with “Promation” software (construction job costing / accounting system).

• Document / organize data for quality control development of Promation software releases.

• Provide field training for new customer installations of Promation software.

• As needed, coverage of front desk.

MILLS CONSTRUCTION (1993-1995) General Contractor

• Direct office operations and security.

• Bookkeeping -- payroll, AR, AP, Bids, and Job Costing.

• Scheduling and field support for project managers and subcontractors. DAYNES MUSIC COMPANY

• Front-line sales interaction with walk-in customers.

• Develop and coordinate Daynes Music Recital Series.

• Manage sheet music customer service. Facilitated teacher requests for standard inventory.

• Provide instrument (piano) demonstrations for potential client purchases. SKILLS AND EXPERIENCE

Front office reception and coordination

3D CAD Production and rendering (Blender, Max3d, AutoCad, Revit) Microsoft Word, Excel, Power Point, Access, SQL, 10-key QuickBooks (AR, AP, Job Costing, Budgeting, Payroll processing, Reporting) Contractor Forman (Job Bidding/Scheduling/Tracking software) Quality control technician for pre-release of job-cost accounting software Telephone Customer Support Services and tracking software Construction estimating and field support

Other languages: French speaker (fluent), Spanish reading comprehension Music: Perform, Teach, Conduct, Compose, Arrange, Theory, Accompany, Coach EDUCATION

CURRENT: STUDENT AT ENSIGN COLLEGE IN BYU PATHWAY CONNECT, EMPHASIS PROJECT MANAGEMENT PARALEGAL CERTIFICATE – ADAMS STATE COLLEGE 2016

SALT LAKE COMMUNITY COLLEGE – 1 YEAR CERTIFICATE IN AUTOCAD 2002-2003 BUSINESS ACCOUNTING (ONE YEAR CERTIFICATE) – UTAH STATE UNIVERSITY 1991-1992 DOCTORAL DEGREE IN MUSIC – UNIVERSITY OF TEXAS AUSTIN 1990 Graduated Summa Cum Laude HOBBIES - INTERESTS

Personal development, Piano performance, Composition & Arranging, Singing, conducting and coaching (musical ensembles), Family, Good Friends, Good Books, Ancestry research, Hiking and fitness

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