Project Manager Product Development

Paul McLennan

********.****@*****.***

EXECUTIVE PROFILE

A creative, results-driven leader, and problem solver with years of experience and a passion for business and technology; skilled in grasping the big picture, conceptualizing, developing, and implementing solutions and partnering with business leaders and executives. Excels in developing, training, and motivating large groups, and highly focused teams that successfully meet and exceed company objectives.

Over 15 years as Program and Project Manager in Business Development and IT, experience leading and implementing projects in the Healthcare, IT, Construction, Product development, and Retail distribution industries from start-ups to at large strong matrix organizations within the public and private sectors with a key emphasis in Development, Management, IT Implementations, Integration, and product development. Competencies and Abilities

● Excellent reasoning and problem diagnosis skills with the ability to define problems and their root cause, perform technical analysis, collect required data, establish facts, and draw valid conclusions. Expert in issue management, risk identification, and risk reduction & mitigation.

• Proven ability to manage both business and IT projects from initiation through closure.

● Strong understanding of the Project Management Book of Knowledge (PMBOK) Best Practices, Systems Development Life Cycle (SDLC), Waterfall and Agile methodologies, SAFE and Jira knowledge and use.

● Ability to manage and prioritize multiple projects and tasks with competing timelines, and work well under pressure. Develop and maintain project schedules, milestones, and deliverables, proactively managing risks, scope, and dependencies.

● Financial risk analysis, strategic planning, and experience managing budgets annually, while successfully leading projects ranging from ($100m - 12b).

• Maintain a structured RAID log to track risks, actions, issues and decisions, ensuring visibility and accountability.

• Navigate established governance structures to manage escalations, change requests and decision making processes.

● Monitor costs, schedules, and project health, providing regular updates to leadership and escalating issues proactively when necessary

● Excellent written and verbal communication skills with a talent for putting on engaging presentations in front of large audiences, using most of the industry-leading project management software, Microsoft Project, Monday, Zoho, Smartsheet, Workfront, Lucid etc.

● Strong facilitation skills and ability to manage business-related discussions, influence key stakeholders, and drive leaders toward decisions.

● Proven track record of managing projects and leading teams of up to 50+ resources including hiring, training, and team mentoring to ensure staff is cared for and assimilated into the organization.

● Coordinate with vendors to ensure timely delivery of system enhancements, upgrades or implementations.

● Manage vendor relationships, including contract agreements, software renewals and issue escalation.

● Provide structure and direction, ensuring alignment between business objectives and technical solutions.

● Assess process impacts, define success criteria, and support change management efforts by identifying and addressing potential adoption challenges.

● Ensure smooth communication between technical teams and business stakeholders, bridging gaps between business needs and technical feasibility.

● Over 10 years of Health care and IT experience. ("EMR" or “Electronic Medical Record”) Experience. Help facilitate a Centralized EMR system to store a wide range of patient data, including medical history, medications, allergies, test results, and treatment plans. In order to have all their information in one place which allows healthcare providers to access and review it easily.

● Excellent listening, interpersonal, written, and oral communication skills at all levels of the organization.

● Superior working knowledge of drafting, managing, and tracking financial documentation associated with the project including but not limited to licensing agreements, contracts, RFIs, RFQs, RFPs, Grant writing, purchase orders, invoices, project expenditure requests, and other items as needed.

● Designed and implemented customized onboarding procedures for diverse departments, providing a seamless integration of new hires into the business culture and workflow. Developed Comprehensive Onboarding Programs. These activities included mentorship programs, departmental introductions, and orientation meetings. Some of the implemented programs and practices I created were the following: Streamlined Onboarding Procedures, Improved Employee Engagement, Cross-Functional Collaboration, Workshops for New Employee Orientation. AUTOMATION:

Hardware:

● Installation of PC desktop and laptop accessories, Compaq, IBM, HP, Dell, MAC

● Video cards, PC networking devices, modem.

● Integration of printers, NT server platforms.

● Running cables and setting up hubs, Cisco and Juniper routers and racks for networks. Software and Languages:

• Microsoft Office Suite 95-2019, Word, Excel, PowerPoint, Outlook, Access, Project, Visio, SharePoint, Teams and OneDrive.

● Database Design and Data Modeling, ETL tools, SQL Server, Oracle 8i/9i, Oracle Forms 4.5

● Teradata database, Crystal Reports, Oracle Reports 2.5, Oracle Web Db, Phoenix System Core Banking Solution

● JavaScript, HTML, ASP3.0/.Net, XML 4.0/5.0, VB 6.0/.Net, CRM, CRG Operating systems:

● Dos 3.3 & up, Windows 3x - 11, NT Workstation 4.0- 21H2, Novell NetWare 3.x, Oracle 3.3-10, Mac OS 8-12X

EMPLOYMENT:

Centene Management - May 2016 - Present

IT Project/ Program Manager

The company contracted me as a project management and IT arm to help implement process improvement, gather requirements, and implement medical systems and technology. Help integrate acquired health plans and financial firms. Created PMO Office in Centene Highlighted Accomplishments

● Lead my team to gather requirements, and building out business cases and met with SME’s and did the technical writing of RFP’s for the ITN (Invitation to Negotiate) for all regions.

● Lead my team to gather requirements and implement OMNI and Prime - medical call center and grievance and appeals software nationwide.

● Lead my team to gather requirements and implement EMR and Telehealth platforms.

● Lead a multi-year, multi-phase project on CMS Interoperability and Prior Authorization Final Rule CMS-0057-F.

● Lead my team to create and implement network adequacy software and reporting system in order to meet Florida regulatory agencies AHCA and DOH.

● Lead integration team in a 2-billion-dollar implementation for Centene to acquire Fidelis.

● Lead integration team for 16-billion-dollar seamless implementation for Centene to acquire WellCare and Staywell Health care.

Duties

● Developed and maintained productive working relationships with project sponsors, stakeholders, and key systems users.

● Establish and manage the governance structure and meetings for the company.

● Contributed to Schedule Management, Time Management, Budget Management, and Scope Management, Lead integration team in a 2-billion-dollar implementation for Centene to acquire Fidelis.

● Led integration team for 16-billion-dollar seamless implementation for Centene to acquire WellCare and Staywell Health care. Change Control Management, Quality Management, Risk Management, Issue Tracking, Estimating, and Planning.

● Manage Agile processes, stakeholder meetings, and executive reporting Oversee financial management and integration with cloud-based vendor systems..

● Coordinate with Enterprise Technology and Business teams, utilizing Jira and Confluence.

● Assess healthcare mandates, impact on workflows, and define detailed requirements

● Assisted users in prioritizing new development projects, enhancement projects for existing systems, and system maintenance requests.

● Led Vendor Management team: Spearheaded the successful management and implementation of Centene's quality care program, collaborating with external vendors to ensure locally based, high- quality healthcare for government-sponsored health initiatives.

● Strategic Leadership: Orchestrated strategic partnerships and harnessed cutting-edge technology, driving effective integration of primary and specialty care providers to meet health and social needs; directed data-driven decision-making processes to achieve seamless implementation.

● Estimated staff resource needs for technical resources, user personnel, consultants, and equipment.

● Drive project kick-off activities: internal meetings, data partner agreements, project plan documentation.

● Hold teams accountable for their commitments, remove obstacles in the way of their work, and use cross-functional team abilities to increase product backlog throughput to support team development.

● Keep track of all integrations, transmission techniques, and contacts.

● Analyze the capacity of the business system to implement FHIR interoperability standards and transition to REST API.

● Configuring of integration platform to support testing and production deployment operations in collaboration with a system integrator.

● Hands on experience with ServiceNow tickets and system.

● Worked closely with the users and technical teams to ensure that the business requirements are clear and well-defined and that the technical solutions meet the business requirements.

● Planned team member work assignments schedules and guided and monitors work performance.

● Developed, managed, and reviewed project documentation including project plan, budget documentation, and status reporting.

● At Centene one of my responsibilities is to help the Quality department in HEDIS quality initiatives to assess and improve the quality of care that we provide to our members. That process and activities are as such:

● Data Collection: We would gather data related to the various HEDIS measures, which cover aspects like preventive care, chronic condition management, and patient experience.

● Performance Measurement: We would analyze the collected data to measure how well we are performing in different quality areas compared to HEDIS benchmarks.

● Quality Improvement: If any areas are identified as needing improvement, we would develop strategies and interventions to enhance the quality of care provided to our members.

● Reporting and Compliance: We would then report our HEDIS performance to regulatory bodies, government agencies, and other stakeholders as required.

● Member Engagement: We used HEDIS measures to engage with our members and help them understand the importance of preventive care and following recommended health guidelines.

● Provider Collaboration: Collaboration with other healthcare providers would be crucial to align strategies for improving care quality and meeting HEDIS standards.

● I collaborated with external healthcare providers, ensuring that our systems seamlessly exchanged patient data, adhering to HL7 standards.

● I conducted training sessions for healthcare professionals on HL7, HL7 V3, and EHR/PHR systems to empower users with the necessary skills to leverage technology for improved patient care while adhering to industry standards.

Digital Data experience

● Previous experience building and running campaigns

● Strong in BI reporting and dashboarding,

● SQL - data pulling and manipulation

● User Story creation

● User acceptance criteria

Cisco Systems – Clients: Wells Fargo Bank, Safeway, Home Depot SEPT 2013 – May 2016 Senior VP

Duties are to help create a process for planning, designing and implementing large and highly complex enterprise networks on a global scale for corresponding clients. We provided on-time and on-budgeted project delivery while maintaining Nightly and weekly communication with client to provide the highest levels of customer satisfaction. The following tasks and processes have been created to ensure success: Executive Management Reporting

• Administrative Checklists

• Project Planning

• Responsibilities tracking (RACI)

• Risk Assessment and Mitigation

Weekly Status Reporting

• Inventory on Hand

• Shipping Status

• Implementation Ledgers

• Schedule of upcoming events

One Team Approach

• Seamless interaction with Cisco Advanced Services and Cisco TAC

• Integration with their PMO

• Pre-sales support

• Assist with customer expectations

• Total Implementation Management

Deployment Tools and Strategies

• We developed the tools used for successful large-scale deployment

• Ledger

• Survey

• Staging Plan

ULTA Beauty – Contractor - PNEBD Global Jan 2015 – April 2016 Program Manager

Job Description: As a Program Manager at Ulta Beauty, I was responsible for leading and managing complex, cross-functional programs that drive the success and growth of our beauty supply business. I worked closely with key stakeholders, including product development, merchandising, marketing, supply chain, and IT teams, to ensure that all programs align with our strategic objectives and deliver high-impact results.

Key Responsibilities:

• Program Development & Execution: Lead the planning, execution, and delivery of multiple programs within the beauty supply industry, ensuring alignment with company goals, timelines, and budgetary constraints.

• Cross-Functional Collaboration: Partner with various departments, including merchandising, product development, and supply chain, to develop and implement programs that enhance the customer experience and drive sales growth.

• Vendor Management: Work closely with suppliers and vendors to ensure the timely delivery of products and services, while maintaining strong relationships that support the quality and variety of our beauty offerings.

• Process Optimization: Identify and implement process improvements that streamline operations, reduce costs, and enhance the efficiency of program delivery across the organization.

• Market Trend Analysis: Stay informed about the latest trends and innovations in the beauty supply industry, leveraging this knowledge to inform program strategies and ensure Ulta Beauty remains at the forefront of the market.

• Customer-Centric Approach: Develop and execute programs that focus on elevating the guest experience, ensuring that our offerings meet the evolving needs and desires of our customers.

• Risk Management: Proactively identify potential risks and develop mitigation strategies to ensure successful program outcomes.

• Reporting & Communication: Provide regular updates to senior leadership on program progress, key milestones, and potential challenges, ensuring transparency and alignment across the organization.

• Team Leadership: Mentor and guide program teams, fostering a collaborative and innovative work environment that drives high performance and continuous improvement. Agiliacare Project (New Benefits Reseller) April 2010- Sept 2013 Program Manager

● Responsible for leading mission critical, cross-functional teams to achieve corporate initiatives including detailed business requirements, development, creative design and implementation activities to successful completion.

● Served as the conduit for delivering all necessary rules and regulations for discount benefits and pharmacy services to the client by implementing IT solutions and directing all project efforts through the SDLC.

● Developed and implemented key metrics to measure and report the progress of all project initiatives.

● Demonstrated a working knowledge of applicable pharmacy work environments and discount benefits needs in order to successfully integrate a service solution into workflow to make intelligent recommendations toward the improvement of overall website and project performance.

● Responsible for assembling and managing project teams, assigning individual responsibilities, and identifying the appropriate resources to accomplish project work.

● Developed a project schedules, coordinated activities and monitored project status to ensure objectives are met and the projects were completed on time and within scope.

● Communicated with various stakeholders regarding status of various projects and deliverables including executive management teams.

● Drafted project plans and maintained all project data and documentation in the Project Management database.

● Implementation with knowledge of Hippa Compliance laws and Privacy Regulations. CFDN Benefits Project

Senior Project Manager Jan 2009 - April 2010

● Planned, scheduled, and defined resources for project deliverables, goals, and milestones using SDLC to support (EHR) implementation project

● Utilized information systems, financial, and legal consultants as necessary to help in narrowing the field, calculating return on investment, arranging financing for the project, and negotiating a contract

● Drafted request for proposal (RFP), managed responses, analyzed results, presented findings and arranged for demonstrations as applicable

● Coordinated with the 3rd party providers to develop a plan for process improvement, chart conversion, installation, data conversion, system build, testing, training, and other aspects of implementation

● Responsible for leading mission critical, cross-functional teams to achieve corporate initiatives including detailed business requirements, development, creative design and implementation activities to successful completion.

● Served as the conduit for delivering all necessary rules and regulations for discount benefits and pharmacy services to the client by implementing IT solutions and directing all project efforts through the SDLC.

● Developed and implemented key metrics to measure and report the progress of all project initiatives.

● Demonstrated a working knowledge of applicable pharmacy work environments and discount benefits needs in order to successfully integrate a service solution into workflow to make intelligent recommendations toward the improvement of overall website and project performance.

● Responsible for assembling and managing project teams, assigning individual responsibilities, and identifying the appropriate resources to accomplish project work.

● Developed a project schedules, coordinated activities and monitored project status to ensure objectives are met and the projects were completed on time and within scope.

● Communicated with various stakeholders regarding status of various projects and deliverables including executive management teams.

● Drafted project plans and maintained all project data and documentation in the Project Management database.

● Implementation with knowledge of Hippa Compliance laws and Privacy Regulations.

● I have led integrations with development and enhancement of EHR and PHR systems, working closely with software developers, clinicians, and end-users to design user-friendly interfaces, ensure data integrity, and optimize workflows for healthcare professionals. Customer 1st Group – Banking Technology (Remittance Project) - Florida AUG 2007 – JAN 2009 Senior Project Manager

● Managed and coordinated the strategic planning processes for targeting the organizations and countries for the Distribution Network.

● Analyzed and interpreted market data and constructed reports for all parties to review.

● Created relationships with Kiosk manufacturer in order to build and install custom software for the program

● Served as a managing liaison between various organizations and Countries partaking in the testing phases.

● Participated in organizational meetings as necessary to drive product integration strategies, methodology refinement, Best Practices, methodology refinement, solution validation and training.

Broward School Board – ETS- Angela Coluzzi JAN 2006 – AUG 2007 Network Systems Analyst/ Senior Project Manager

● Manage over 100 schools and techs in the Southern District

● Network and desktop support and server implementations to IT team members in PC and MAC environments.

● Project lead in network bandwidth decisions, network stabilization, network optimization, and disaster recovery analysis.

● Planned and implemented Enterprise-wide Anti-Virus solution and centralized file management system.

● Provided leadership and support for network rollouts of applications, preformed IT and security audits.

● Setup and manage enterprise domain infrastructure consisting of Windows NT/2000/2003 Servers running Novell 4.11.

● Installed and maintained Exchange Server 5.5, SQL Server 7.5, and Microsoft IIS 4.0. Set up roaming profiles and standardized desktops.

● Planning and implementation of multi domain environment, with connectivity to AT&T's Main- Infrastructure.

● Provide training to IS team on corporate systems networks infrastructure and all Microsoft and Netware products.

● Implemented a backup solution converting from Seagate Backup Exec for NetWare to Seagate Backup Exec for NT.

● Installed, configured and administered MS Mail/Exchange Servers to include all SMTP/MTA Gateways.

● Worked with Multi-Environments including NetWare 3.12, 4.11 and UNIX. Maintained all DHCP, DNS and WINS Servers.

New Renaissance Middle School – Shirley McCray SEPT 2005 – JAN 2006 Network and Desktop support Senior Project Manager

● Maintained and upgraded network

● Desktop support for all teachers and students

● Installed and upgraded all software and hardware on all desktops

● Maintained all software, hardware and scheduling for laptops on wireless carts

● Implemented and kept thorough inventory database for all computer and various equipment.

● Provide technical assistance and training to site-based staff for both hardware and operational software problems.

● Work with district level computer technology support staff to ensure smooth operations of computer networks and their integration with District wide network.

● Coordinate with vendors the acquisition of appropriate hardware and software applications.

● Assist with the installation of hardware, both standalone and networked, as needed.

● Assist with or conduct the installation of software products.

● Provide minor repair of computers.

● Ensure the assigned location has an effective microcomputer environment by

● Communicating and interacting with users and ETS staff.

● Network effectively with assigned computer liaison.

● Serve on location computer technology team.

● Operate computer systems and provide system integration, as required.

● Keep accurate inventory of computers and software.

● Perform and promote all activities in compliance with equal employment and nondiscrimination policies of the School Board of Broward County.

● Participate successfully in the training programs offered to increase the individual’s skill and proficiency related to the assignments.

● Review current developments, literature and technical sources of information related to job responsibility.

● Ensure adherence to good safety procedures.

● Follow Federal and State laws, as well as School Board policies.

● Perform other duties which support continuous availability of microcomputer access for the assigned location as assigned by the Principal, department head or design Generation X Technologies- Manhattan, NY / Boca Raton, FL AUG 2004 – SEPT 2005 Southeast Regional manager/ Business Development Director

● Successful expansion and opening and development of overall office setup and operations in Florida from the NY headquarters.

● Complete management, training and daily delegation of duties and leads to sales reps and technical staff.

● Follow up on any leads dispersed by the GXT sales team from NY.

● Facilitation of meetings with prospective and current clients

● Participated in proposal Take documented sales meeting notes and research from reps and create proposals

● Occasional travel to support sales reps on tough meetings

● Financial supervision and accountability over accounting and budgeting functions

● Support maintenance of online leads and customer management database

● Help technical staff plan and implement life cycle of custom applications

● Interviewing skills, to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information

● Work with the product manager and or project sponsor to document the product’s vision and the project’s scope.

● Achieve monetary/cluster goals for each core service of the company

● Help update and personalize company applications for clients Sprint/ Bellsouth– Fort Lauderdale, FL SEPT 2003 – AUG 2004 Network Consultant/ Project Manager

● Primary clients were Sprint and Bellsouth

● Check and re-provision customers in the D-slam on the sprint network

● Deal with configuration and implementation of DSL specs and configure customers LAN and network configurations

● Set up DNS servers and set up customers static IP’s, help techs trouble shoot home and company networks.

● Help companies configure Cisco routers and switches.

● Run MLT’s and provisioning test for customers’ lines and networks.

● Take inbound calls for any system or application problems and customer relations if needed on a management level.

Howard University Hospital

Project Manager- Strategic Planning & IT Implementation June 2002 - SEPT 2003

● Assisted senior leadership with defining the strategic axes and priorities and ensured strategy is communicated and cascaded throughout the organization

● Worked closely departmental leadership to develop long-term strategic plans, annual

● Served as project lead in the development, monitoring and reporting of key operational metrics and driving processes to improve consistent productivity and efficiency improvements with new construction, and renovation projects.

● Tracked corporate project schedule and portfolio during the year including scoping effort, identifying and resolving conflicts, and escalating to the executive team for approval Innovative Power Design Inc. – Columbia, MD MARCH 2002 – SEPT 2003 CEO and President

● Executive staff of five people and 10 contract employees.

● Personally did the staffing and qualifying of candidates

● Develop and structure corporate organization chart

● Planned and structure all business finances for corporation

● Planned out the life cycle for a school’s program software from development to release.

● Develop project documentation including formal proposals and schedules, system requirements and testing plans using Microsoft projects and Visio.

● Work directly with clients and staff to identify new business workflow to change current processes.

● Using knowledge of three-tier architecture for projects.

● Work with the product manager and or project sponsor to document the product’s vision and the project’s scope.

● Evaluation from product and project management on overall product quality and effectiveness in the workplace of the requirements after the product has been developed

● Review and wrote functional specifications / requirements.

● Participate in the development of conceptual design and analysis of software.

● Lead marketing team to develop strategies and plans.

● Work closely with business intelligence and reporting teams to come up with cross-functional products.

● Develop project plans and sets priorities and enforce compliance data management standards Casewide Corporation – Greenbelt, MD DEC 2001 – FEB 2002 Vice President – Head of Business development and Consultant to DOT

● Implement and maintain business processes in D.C. Government Office of Procurement (OP), and Department of Transportation (DOT) by using company’s patented software.

● Mapped out and plan life cycle of company’s software, a relational database that was geared for rapid application building, built to perform across different platforms from development to product release, (version 1.0 built in ASP and Java – Version 2.0 Built in .net)

● Responsible for finding qualified staff members to join the team.

● Conducted and lead team of 10 people to do the Quality Assurance and testing process.

● Handled writing of proposals and documentation processes of software.

● Responsible for making contact with potential clients to set up live demonstrations of company’s software, good B2B sales skills.

● Understanding and competencies in asset management and local investments

● Lead team of five to do marketing strategies and marketing analysis for the company’s services and software to clients.

● Diagnosed and repaired clients hardware and software problems with integration of software.

● Assist in analyzing client’s system and network requirements for installation of software.

● Consulted with companies to find out what would be the best IT solution for their company. CIS Global, Silver Spring, MD- Head Quarters- NIH Medical Center SEPT 2001 – DEC 2001 Database Administrator/Computer Business Analyst

● Supervised a team of 3 programmers in the department

● Built and updated company database with client information for all the company’s work sites.

● Maintained and implemented changes existing online applications on Microsoft platform.

● Designed online reporting tool with crystal reports 7.0 to be used with company’s application.

● Tested and debugged all applications on intranet and internet. CIS Global, Silver Spring, MD- NIH Medical Center, Bethesda MD JULY 2001 – AUG 2001 Senior Field Tech/Manager-Telecommunications Department-Security Clearance

● Upgraded of Analog and Merlin phones to an ISDN system

● Serviced all voice and data network design, control and programming of both PBX and Switch systems.

● Provided support for new software and hardware installations of voice/data and PC systems.

● Desktop support in NT environment, LAN Support

CIS Global– Census Bureau, P.G., County, M.D. MAY 2001 – JULY 2001 In-House/Field Tech.-Government Security Clearance

● Cable and Data drops

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