Career Professional

THOMAS MCMAHON

917-***-**** **************@*****.***

SUMMARY

Accomplished Leader with a proven background (20 years) in strategic business & IT operational planning, infrastructure planning and upgrades, facilities management, federal leasing & space acquisition, government procurement, and business continuity management, to support mission-critical operations working in the public/government industry. Proven expertise in leading and managing technology teams by establishing the strategy, direction, and program execution for creating the roadmap and delivering best-in-class network and solutions to enable a superior client experience. Expert in consistently cutting costs through productivity improvements, automation, and optimization, enhancing product quality, and improving operational efficiency. Versatile conceptual thinker using data-driven insight to challenge business assumptions, simplify complex ideas, and improve long-term value for organizations, employees, partners, and vendors.

CORE COMPETENCIES

Strategic Planning & Governance

Security, Audit & Compliance

Budget/Financial Management

Business Planning & Implementation

Data Analytics & Reporting

People Management

Disaster Recovery & Capacity Planning

Facilities and Space Planning

Regulations (OSHA, FEMA, NFPA, FAR)

Crisis & Emergency Management

Contract Management

Purchasing & Procurement

Infrastructure Upgrades

Cross-functional collaboration

Risk Management

Cloud Operations & Cyber Security

Onshore/Offshore Engagements

IT Asset Management

Vendor Management

Project and Program Management

Negotiation & Conflict Resolution

EDUCATION

John Jay College of Criminal Justice - Master’s in Public Administration

Pi Alpha Alpha Global Honor Society for Public Affairs and Administration - Presidential Management Fellow

State University of New York at Oneonta - BS Degree, Political Science

PROFESSIONAL EXPERIENCE

Social Security Administration, USA

Deputy Director, Center for Automation, Security, and Integrity 2023 – Present

Responsible for the complex and sensitive portions of the Social Security Administration's (SSA) mission, including strategic planning, business continuity, capacity planning, high availability infrastructure planning, risk management, etc.

In charge of all 3rd party infrastructure vendor management, ensuring compliance with respective obligations, the scope of services, regulatory compliance, and service delivery

Responsible for the effective strategic planning, organization, budgeting, and evaluation of information technology (IT) services and technology systems, including hardware/network support, program integrity and systems security, and data analytics

Provide strategic leadership on key automation initiatives, including the NY Region’s EO 14028 cybersecurity compliance projects. Oversaw the full rebuild of MMS, IIS, SSIS, and SQL servers to Windows Server 2022; coordinate after-hours testing and decommissioning of legacy servers, completing the project before the federal deadline

Oversee project management for IT-related activities, including creating and delivering business cases for technology acquisitions, capturing business requirements, provisioning of functional deliverables, milestone planning, and project post-mortems

Manage, mentor, and guide a highly-skilled team of 33 employees, and maintain a healthy, collaborative culture reflecting our core values, and actively pursue innovative solutions to the recruitment, development, retention, and succession planning of the workforce

Interface with business stakeholders and other IT functional area leaders to define support initiatives and solutions for improving service efficiency and effectiveness, and respond with agility to changing business priorities

Plan end-user training for hardware & software applications; research, design, and implement the appropriate technologies to support and improve corporate communications, access to information, and end-user productivity

Advice, counsel, and educate C-level executives on the competitive or financial impact of the trends and issues

Social Security Administration, USA

District Manager 2017 – 2023

Provided overall technology leadership, innovation building, driving, and executing of the planning, strategic problem solving, and roadmap for the administration of all programs of the Social Security Administration (SSA) within the Downtown New York service area

Planned, organized, directed, and controlled program activities in the field office, led the evaluation of existing processes and initiated change to a future state structure, and established long-term goals, policies, and procedures overseeing a team of 22 direct reports

Responsible for all elements of the technology, operations, and administration, including facility services, equipment, security, and staff that delivered a consistent, reliable, and optimized business and operational experience by establishing annual budgets, plans, operating policies, and organizational best practices

Implemented strategies to reduce fraud and made appropriate referrals to the Office of the Inspector General for necessary action; managed public information and public relations efforts, regularly conducting negotiations and serving as a liaison with principal administrators of city and state agencies.

Built, maintained, and optimized dashboards to get the best analytical view of data for cost, demand, and capacity planning, and presented reports on usage and optimization of cost

Social Security Administration, USA

Team Leader, Center for Material Resources 2015 – 2017

Oversaw the management of multiple budgets, including payroll, staffing (supporting over 4,000 employees), overtime (over 200,000 hours), and administrative expenses totaling more than $22 million

Prepared and submitted complex financial reports, budget summaries, and funding documentation, ensuring full compliance with federal fiscal policies and procedures.

Oversaw daily operations for facility maintenance, security, space planning, and vendor management across 25 offices and 25,000 square feet of office space

Directed renovation and capital improvement projects, ensuring on-time and on-budget delivery while minimizing disruption to operations; managed budgets, procurement, and contracts for maintenance, janitorial, HVAC, and other facility services

Reviewed and approved all Department of Homeland Security (DHS) Facility Security Level (FSL) reports and Facility Security Assessments (FSA)

Represented the SSA and coordinated with the FBI, DHS, and other federal agencies to assess and address the security needs of the campus

Social Security Administration, USA

Area Office Supervisor 2007 – 2015

Provided supervisory oversight across a wide range of topics, including budget management, staffing, overtime, and workload management; delivered executive leadership and guidance to managers in program operations and personnel administration

Assisted in the development of long-term operating plans and area goals. Monitored, analyzed, and reviewed field office performance, providing feedback to the Area Director and field office managers; conducted physical and systems security audits in accordance with agency regulations

--- References available upon request ---

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