Human Resources Claims Adjuster

Houston, Tx 832-***-**** ***************@*****.***

Tiffany McBride

CLAIMS ADJUSTER

EDUCATION

Master's in Strategic Business Management

Minor in Human Resources

University of Houston - Victoria, 2019

Bachelor of Science in Business Management

Minor in Human Resources

University of Houston – Clear Lake, 2014

Associate of Arts in Business

San Jacinto Community College - Houston, TX,

2011

Core Competencies

• Recruitment & Talent Acquisition

• Employee Relations

• Performance Management

• HR Policy Development

• Compliance & Labor Laws

• Training & Development

• Benefits Administration

• HRIS & Data Management

• Conflict Resolution

OBJECTIVE

Dedicated and detail-oriented individual seeking an entry- level position as an Auto Claims Adjuster. I am eager to apply analytical skills and customer service experience to effectively assess and manage auto insurance claims. Proficient in utilizing Microsoft Office applications to optimize workflows and boost efficiency. Demonstrates a strong ability to resolve intricate insurance claims while surpassing client expectations. Exceptional written and verbal communication skills ensure clear and effective interactions.

Technical Skills

• HRIS Software (e.g., Workday, ADP, Paycom)

• Microsoft Office Suite (Word, Excel, PowerPoint)

• Applicant Tracking Systems (ATS)

• Performance Management Systems

REFERENCES

Available upon request

FUNCTIONAL SKILLS

• Microsoft Word, Excel, PowerPoint, Access

• Paycom Payroll, Oracle, PeopleSoft, Kronos

• CCC, NextGen, Symbility

• Damage Assessment, Multi-tasking, Coverage and

Settlement Determination

• Loss Assessment, Property and Auto Adjusting

• Claims Processing, Estimating Repair Costs, FileTrac, Claims Settlement

EXPERIENCE

AllState/Pilot

Auto Claims Adjuster July 2024 – Nov 2024

• Managed the evaluation and adjustment of

commercial auto claims, ensuring compliance with

policy coverage and regulations.

• Communicated with clients to provide updates on

claims status and address inquiries or concerns.

• Analyzed damages, produced estimates, and

negotiated settlements with insured parties and their representatives.

• Collaborated with legal representatives and other stakeholders to facilitate claims resolution.

• Documented all activities and maintained organized records throughout the claims process.

• Provided exceptional customer service and support to clients throughout the claim’s lifecycle.

University of Houston

Assistant Business Administrator May 2018– July 2024

• Supervised payroll information for faculty, staff, and students.

• Assisted in onboarding processes for graduate

students and faculty reappointments.

• Supported staff and students with international

document renewals.

• Reviewed time reporting and absence management

to ensure timely approvals and corrections.

• Managed faculty accounts and posted expenditure

transactions accordingly.

• Supervised payroll information for faculty, staff, and students. Facilitated human resources operations for 19 tenure/tenure track faculty members, 5

instructional faculty members, and up to 100 full-time graduate students.

• Maintained and reconciled financial accounts and monitored revenues and expenditures for the

department.

• Compiled recurring and ad hoc financial reports for management and faculty, assisted with budget cycles and advised on account status.

• Researched and corrected reconciliation

discrepancies with reallocations and journal vouchers

• Served as a liaison to the Office of Grants and

Contracts regarding financial issues.

• Analyzed daily changes and rectified payroll

discrepancies.

Human Resource Generalist

Southern Floral Company Feb 2015 – May 2018

• Compensation reports analyzed to create competitive pay structures.

• Aligned HR initiatives with the company's strategic goals.

• Updated payroll records for over 160 employees

approving changes in exemptions and insurance.

• Managed performance evaluations, including

disciplinary actions and exit interviews.

• Conducted candidate interviews and reference

checks.

• Screened resumes and provided recommendations

for hiring managers.

• Managed end-to-end recruitment processes,

reducing time-to-fill positions by 30%.

• Administered employee benefits programs and

conducted open enrollment sessions.

• Assisted in the development and execution of training programs to improve employee performance.

• Maintained HRIS and ensured accurate data entry and reporting.

• Supported compliance with local, state, and federal employment laws.

Benefits Specialist Southern Floral Company

Jan 2015 – Feb 2015

• Delivered customer service related to employee

benefits.

• Led the design and implementation of process

improvements for benefits administration.

• Developed communication and educational materials about the benefits package for insured employees.

• Ensured compliance with regulatory standards in

benefit plan administration.

Human Resource Administrator Manheim Auto Auction

July 2013 to January 2015

• Provided administrative support to human resources function as needed

• Organized and present new hire orientation for all incoming employees

• Resource for Payroll and ensure compliance with

benefits and HR policies and regulations

• Developed and implemented policies on issues such as working conditions, performance management, equal

opportunities, disciplinary procedures and absence management

• Prepared reports by compiling summaries of earnings, taxes, deductions, leave, disability, and non- taxable wages.

• Worked in PeopleSoft to post open positions as well as search applicants and review resumes.

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