Customer Service Community Manager

TABATHA DUDDING

**************@*****.*** 540-***-**** Elliston, VA 24087

Professional Summary

Dynamic Community Manager with a proven track record at Inspire Communities, excelling in financial analysis and customer service. Expertly managed resident relations and streamlined billing systems, enhancing operational efficiency. Recognized for problem-solving abilities and effective employee performance management, ensuring a high standard of service and satisfaction.

Skills

●Financial analysis

●Medical coding

●Billing systems

●Customer service

●Healthcare compliance

●Data entry

●Problem solving

●Daily operations management

●Employee performance management

●Multitasking and organization

●Resident relations

●Financial budgeting and reporting

●Customer support

●Property safety

●Property tour coordination

●Digital marketing

Work History

Inspire Communities Elliston, Virginia

Community Manager

02/2023 - 04/2025

●Overseeing the maintenance department, taking work orders, doing evictions, preparing budgets for the community, overseeing financial reports, tracking residents' complaints, coordinating with vendors and contractors, managing HUD housing, conducting inspections on the rental homes, overseeing 249 homes in the community, ensuring the community is clean, processing new applications, and handling leases for new residents and for old residents when the lease is up.

Eleven West Radford, Virginia

Customer Service Representative

02/2022 - 08/2022

●Answering high volume of phone calls and emails, responding to customers complaints and questions, selling products and services to customers, taking payments over the phone and in person, putting orders in the computer for production to be done, updating customers on orders, help customers resolve problems when they occur, worked remote based when needed.

Express Employment Professionals Christiansburg, Virginia

Leasing Agent

10/2021 - 01/2022

●Working on OSHA regulations, helping clients with applications, putting in work orders for maintenance, entering checks into the system, making deposits, filing, answering phones, and faxing HUD Housing, Taking application for rentals

Back Country Christiansburg, Virginia

Merchandise Picker

04/2021 - 10/2021

●Picking merchandise, getting orders ready to be shipped out, push and pulls, putting stock in appreciate boxes.

Goodwill Industries Radford, Virginia

Production Worker

12/2020 - 03/2021

●Packaging products, making invoices for products to be shipped out, putting fish filters together, Creating mold for fish tanks.

Quality Inn Radford, Virginia

Front Desk Agent

03/2017 - 12/2020

●Posted charges, updated accounts and issued bills to departing guests.

●Balanced accounts and conducted nightly audits to keep bookkeeping current.

●Pleasantly answered phone calls and routed to proper guest or department.

●Handled payment processing duties and provided customers with receipts and proper bills and change.

●Assisted with administrative tasks, including filing, answering phones.

●Managed all front desk operations for busy high-volume hotel.

●Personally, addressed and welcomed 100 or more guests to business per day, improving overall customer service and engagement.

●Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.

●Leasing one room apartments out.

●Marketing, overseeing hotel rooms.

Christiansburg Pain Center Christiansburg, Virginia

Front Desk Coordinator

12/2014 - 04/2017

●Scheduled evaluations and procedures for patients.

●Scheduled and confirmed patient appointments with patients and healthcare professionals.

●Scheduled patient appointment and procedures.

●Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.

●Checked claims for errors, corrected issues and mailed out in a timely manner.

●Ran statements each month to review outstanding balances and identify accounts in need of collection processing.

●Accessed patient information through a variety of office software applications.

●Checked daily doctor schedules and verified insurance.

Medical Facilities of America Roanoke, Virginia

Medical Billing Specialist

04/2012 - 05/2014

●Reviewed patients' insurance coverage, deductibles.

●Completed appeals and filed and submitted claims.

●Meticulously tracked and resolved underpayments.

●Identified errors and re-filed denied or rejected claims.

●Reviewed and verified benefits and eligibility.

●Thoroughly reviewed remittance codes.

●Applied payments, adjustments and denials.

●Posted charges, payments and adjustments.

●Prepared billing statements for patients.

●Kept detailed and accurate documentation of payments.

●Posted and adjusted payments from insurance companies.

●Contacted patients for unpaid claims for HMO, PPO and private accounts.

●Accurately entered procedure codes, diagnosis codes.

●Submitted refund requests for claims paid in error.

Interim Healthcare Christiansburg, Virginia

Business Office Manager

12/2009 - 05/2012

●Recruited and trained new employees.

●Interviewed.

●Conducted yearly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.

●Monitored office inventory.

●Assisted with administrative tasks, including filing, answering phones.

●Coordinated daily and weekly schedules and monthly calendar.

●Maintained attendance records, taking note of staff vacation time, sick days and personal days.

●Tracked and submitted employee time sheets to accounting department for payroll processing.

BrookeMeade Retirement Home Shawsville, Virginia

Business Office Manager

12/1998 - 11/2009

●Tracked outgoing and incoming money of Brooke Meade.

●Wrote agendas and notes.

●Prepared and filed financial statements such as balance sheets and income statements.

●Provided onsite training.

●Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo, aviation and K & R documents.

●Recruited, trained, done all hiring of employees.

●Assisted with administrative tasks, including filing, answering phones.

●Tracked and submitted employee time sheets to accounting department for payroll processing.

Education

American National University Online Classes

Bachelor in Accounting And Finance

Expected in 02/2028

University of Phoenix Tempe, AZ

Associates Degree in Healthcare Management/Medical Records

10/2010

Christiansburg High School

High School Diploma

01/2005

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