Customer Service Data Entry
Resume:
Sarabeth
Allen
Customer Service
***************@*****.***
Hillsboro, Or 97124
Experience
Customer service Michaels
Aug. 2016- Nov. 2019
Answered customer inquiries and provided accurate information regarding products and services.
Provided accurate information about products and services to customers. Supported management staff by performing various tasks such as data entry or filing documents.
Identified discrepancies between physical count and computerized inventory records, and performed necessary adjustments.
Utilized manual pallet jacks to move large quantities of product from receiving areas to stocking locations.
Tracked inventory levels in the system daily to anticipate future needs for restocking shelves. Ensured compliance with safety policies and procedures in the warehouse area. Maintained cleanliness of the warehouse environment by sweeping floors regularly. Managed multiple projects simultaneously while meeting deadlines consistently. Provided excellent customer service when helping customers locate specific items in store. Organized warehouse merchandise for efficient stock replenishment process. Restocked end caps, displays and racks with new merchandise. Built displays and end caps to highlight merchandise and increase sales. Prepared merchandise sets for sales floor and used pallet jacks or hand trucks to transport items.
Completed timely area resets to incorporate new planogram layouts. Put together visually-pleasing displays for regular merchandise and sales promotions. Kept sales floor and stockroom neat and clean.
Stocked shelves and carried merchandise out to floor so customers could select needed items. Corrected price tags and signs to match current prices. Kept work areas clean, neat and organized for optimal productivity and worker safety. Demonstrated great teamwork skills with staff members involved in production and transport. Read orders to obtain item numbers and located merchandise in bins or on shelves. Set up advertising signs on shelves and counters to attract customers and promote sales. Education
March 2001- June 2004
Bates Technical College Tacoma, WA
Associate of Applied Science Diploma/Computer Programming Skills
• Customer service
• Inventory management
• Data entry
• Order processing
• Forklift operation
• Warehouse organization
• Product knowledge
• Conflict resolution
• Supply restocking
• Problem solving
• Time management
• Empathy and patience
• Effective communication
• Visual merchandising
• Positive and professional
• Adaptability and flexibility
• Strong teamwork
• Multitasking and organization
• Verbal and written communication
• Customer relations
• Professional telephone demeanor
• Customer satisfaction measurement
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