Office Manager Business

ALLY DENNIS

Colo, IA *****

406-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Results-driven Business Office Manager with 15+ years of experience leading financial operations, project management, and fraud prevention. Proven success managing cross- functional teams, streamlining administrative processes, and delivering high-quality service in healthcare, engineering, and fintech environments. Adept at building strong relationships, solving complex problems, and driving continuous improvement. SKILLS

Operations & Administration: Business operations, Office management, Document control, Scheduling, Calendar management

Finance & HR: Payroll, Expense tracking, Account reconciliation, HR management, Vendor engagement

Leadership & Development: Staff training, Coaching, Team supervision, Cross-functional collaboration

Analytical & Technical: Risk assessment, Data analysis, Fraud detection, Project reporting Tools: QuickBooks, MS Office, Outlook, Primeview, Point Click Care, SharePoint, Dayforce PROFESSIONAL EXPERIENCE

State Center Specialty Care – Business Office Manager State Center, IA Nov 2023 – Jan 2025

• Managed daily office operations including HR, payroll, billing, and compliance.

• Supervised a team of administrative staff and improved internal workflows.

• Verified insurance coverage and balanced daily cash posting.

• Delivered high-quality customer service and resolved account issues efficiently. WesTech Engineering – Project Manager

Ames, IA Jun 2018 – Oct 2023

• Directed 20+ projects from initiation to completion with budgets up to $5M.

• Monitored risk, schedule, and team performance to meet all milestones.

• Led cross-functional coordination to resolve issues and reduce project delays by 30%.

• Provided regular status updates to executive leadership and stakeholders. PayPal, Inc. – Fraud Analyst

Omaha, NE Jun 2015 – May 2018

• Investigated suspicious transactions, helping prevent $1M+ in potential fraud losses.

• Conducted in-depth data analysis and risk assessments.

• Produced detailed reports outlining fraud findings and trends.

• Communicated directly with customers to resolve fraud incidents.

• Journaled all findings on customer records

• Enforced transaction and cash holds on accounts involved in fraudulent activity. Jackson Hewitt – Senior Tax Prepare

Polson, MT Dec 2015 – May 2015

• Prepared and transmitted all types of tax returns, primarily individua

• Increased local office tax returns by 64% over 2013, exceeding the company’s target goal by 18%.

• Securely maintained all client information and documentation

• Researched problems and concerns of clients

• Maintained a schedule of client appointments

• Provided on-site training for employee new to tax preparation Eagle Bank – Head Teller/Vault Teller

Polson, MT Mar 2012 - Dec 2014

• New customer accounts opened, including checking and savings.

• Opened 100% of the bank’s certificates of deposit, IRA’s and safe deposit boxes

• Increase banks IRA deposits by $300,000 in less than one year.

• Balanced daily cash drawer and bank vault inventory on average of $650,000.

• Trained employees on cash drawer operation and maintained a 98% balance rate.

• Researched and resolved customer issues on personal savings, checking and ATM/Debit cards.

• Supplied tellers with coins and cash as needed.

• Maintained confidentiality of bank records and client information.

• Established quality customer relationships by identifying needs, quickly gaining trust, approaching

• complex situations and resolving problems efficiently

• I received an internal audit score of 98%.

• FDIC audit with zero write ups for teller operations.

• Adhered to all federal and state compliance guidelines for teller operations. Black Mountain Software – Senior Support Specialist Polson, MT April 2004 – April 2011

• Provided sole tech support, product upgrades/fixes, and documentation for all county entities using Black Mountain Software in the state of Montana. (27 of 56 counties).

• Researched, documented, and escalated cases to higher levels of support according to internal procedures.

• Provided real-time support to every day users of Black Mountain Software via email, remote access and telephone.

• Used internal documentation systems.

• Assessed customer bug troubleshooting and enhancement requests and prioritizing bug fixes/releases.

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