ALLY DENNIS
Colo, IA *****
406-***-**** **************@*****.***
PROFESSIONAL SUMMARY
Results-driven Business Office Manager with 15+ years of experience leading financial operations, project management, and fraud prevention. Proven success managing cross- functional teams, streamlining administrative processes, and delivering high-quality service in healthcare, engineering, and fintech environments. Adept at building strong relationships, solving complex problems, and driving continuous improvement. SKILLS
Operations & Administration: Business operations, Office management, Document control, Scheduling, Calendar management
Finance & HR: Payroll, Expense tracking, Account reconciliation, HR management, Vendor engagement
Leadership & Development: Staff training, Coaching, Team supervision, Cross-functional collaboration
Analytical & Technical: Risk assessment, Data analysis, Fraud detection, Project reporting Tools: QuickBooks, MS Office, Outlook, Primeview, Point Click Care, SharePoint, Dayforce PROFESSIONAL EXPERIENCE
State Center Specialty Care – Business Office Manager State Center, IA Nov 2023 – Jan 2025
• Managed daily office operations including HR, payroll, billing, and compliance.
• Supervised a team of administrative staff and improved internal workflows.
• Verified insurance coverage and balanced daily cash posting.
• Delivered high-quality customer service and resolved account issues efficiently. WesTech Engineering – Project Manager
Ames, IA Jun 2018 – Oct 2023
• Directed 20+ projects from initiation to completion with budgets up to $5M.
• Monitored risk, schedule, and team performance to meet all milestones.
• Led cross-functional coordination to resolve issues and reduce project delays by 30%.
• Provided regular status updates to executive leadership and stakeholders. PayPal, Inc. – Fraud Analyst
Omaha, NE Jun 2015 – May 2018
• Investigated suspicious transactions, helping prevent $1M+ in potential fraud losses.
• Conducted in-depth data analysis and risk assessments.
• Produced detailed reports outlining fraud findings and trends.
• Communicated directly with customers to resolve fraud incidents.
• Journaled all findings on customer records
• Enforced transaction and cash holds on accounts involved in fraudulent activity. Jackson Hewitt – Senior Tax Prepare
Polson, MT Dec 2015 – May 2015
• Prepared and transmitted all types of tax returns, primarily individua
• Increased local office tax returns by 64% over 2013, exceeding the company’s target goal by 18%.
• Securely maintained all client information and documentation
• Researched problems and concerns of clients
• Maintained a schedule of client appointments
• Provided on-site training for employee new to tax preparation Eagle Bank – Head Teller/Vault Teller
Polson, MT Mar 2012 - Dec 2014
• New customer accounts opened, including checking and savings.
• Opened 100% of the bank’s certificates of deposit, IRA’s and safe deposit boxes
• Increase banks IRA deposits by $300,000 in less than one year.
• Balanced daily cash drawer and bank vault inventory on average of $650,000.
• Trained employees on cash drawer operation and maintained a 98% balance rate.
• Researched and resolved customer issues on personal savings, checking and ATM/Debit cards.
• Supplied tellers with coins and cash as needed.
• Maintained confidentiality of bank records and client information.
• Established quality customer relationships by identifying needs, quickly gaining trust, approaching
• complex situations and resolving problems efficiently
• I received an internal audit score of 98%.
• FDIC audit with zero write ups for teller operations.
• Adhered to all federal and state compliance guidelines for teller operations. Black Mountain Software – Senior Support Specialist Polson, MT April 2004 – April 2011
• Provided sole tech support, product upgrades/fixes, and documentation for all county entities using Black Mountain Software in the state of Montana. (27 of 56 counties).
• Researched, documented, and escalated cases to higher levels of support according to internal procedures.
• Provided real-time support to every day users of Black Mountain Software via email, remote access and telephone.
• Used internal documentation systems.
• Assessed customer bug troubleshooting and enhancement requests and prioritizing bug fixes/releases.