Customer Support Service
Resume:
James Loney
Naples, FL *****
**********@*****.***
Work Experience
Shipping Coordinator
Kanes furniture-Petersburg, VA
August 2022 to March 2025
responsible for implementing workflow procedures based on direction from the company’s General Manager. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace. Asst. Manager
Walmart-Largo, FL
January 2012 to January 2020
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Created training materials and conducted training sessions for new hires on company policies and procedures
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Collaborated with marketing department on promotional activities to drive foot traffic and increase sales revenue by XX%
• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Developed employee schedules based on business needs while optimizing staffing levels during peak hours
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
• Increased overall store profitability by analyzing product performance data & adjusting pricing/ markdowns accordingly
• Collaborated with the management team to develop and implement operational policies and procedures
• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Carpenter/Laborer
Packard customs homes-Naples, FL
January 1999 to January 2010
Carpentry
Framing
Interior trim
Concetre frame
Labor supervisor
Custom design Carpentry
Manufacturing Associate
iCare
Education
High school diploma
Barron High School - Naples, FL
June 1994 to June 1998
Skills
• Carpentry
• Materials Handling
• Manufacturing
• Sales
• English
• Time management
• Computer Operation
• Packaging
• Forklift
• Maintenance
• Shipping & Receiving
• Warehouse experience
• Assembly
• Order Picking
• Customer service
• Trim Carpentry
• Quality Control
• Basic math
• Heavy Lifting
• Door Hanging
• Leadership
• Communication skills
• Computer skills
Contact this candidate