Customer Service Retail Store
Resume:
Tomi Moorhouse
Ravenna, OH *****
****.*********@*****.***
Authorized to work in the US for any employer
Work Experience
Manager
Family Dollar - Ravenna, OH
September 2020 to Present
Responsibilities
Self-motivated retail store leader with more than ten years of active experience – Possess the required determination to improve performance with utmost sense of obligation and carefulness. Notable managerial qualities that can help in managing the work efficiently for achieving the store’s goals:
Effective Communicator Decisive Delegating Talents Ability to Listen Organized Naturally Persuasive Desire and Ability to Solve Problems Self-Starter and Finisher
Accomplishments
Increased sales by 10%, lowered turn over rate, increase customer base Skills Used
Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues.
Dealt with employment issues such as interviewing/hiring potential employees, conducting appraisals and performance reviews
Dealt with chain sales, as and when required.
Responded to customer comments and complaints.
Updated superiors on business performance, new initiatives and other issues. Maintained awareness of market trends in the retail industry. Recognized forthcoming customer initiatives and kept up with local competitors. Manager
Circle K - Akron, OH
September 2015 to July 2020
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Manager
Sears Portrait Studio
2005 to 2010
Education
Photography
Art Institute of Pittsburgh
Communications
Mercer County Vo-Tech
Diploma in Business
Reynolds High School - Greenville, PA
Skills
• Microsoft Office, Microsoft Word, Excell, Power Point (10+ years)
• Project scheduling (10+ years)
• Quality Assurance
• Photography
• Interviewing (10+ years)
• Public Relations
• Computer literacy (10+ years)
• Sales
• Cash handling (10+ years)
• Adobe Photoshop
• Marketing (10+ years)
• Retail management
• Customer service
• Store Management Experience (10+ years)
• Store Management Experience
• Retail Sales
Certifications and Licenses
ServSafe
Present
Food Handler Certification
Assessments
Food service: Customer situations — Expert
February 2021
Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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