General Manager Customer Experience
Resume:
John Abramovich
Wantagh NY *****
As a seasoned General Manager with over 15 years of experience in the hospitality industry, I have consistently driven significant increases in sales volume and enhanced customer experiences through strategic initiatives. Skilled in staff optimization, menu revamping, and event planning, I excel in managing multi-floor dining establishments and overseeing diverse teams to achieve operational excellence. My track record includes successfully implementing SOPs, improving bar standards, and securing high-value bookings for private events. I am adept at creating innovative solutions to elevate customer satisfaction and drive revenue growth.
John Abramovich
Willow Street, Wantagh, NY 11793
929-***-**** **********@*****.***
12/2021- 04/2025 General Manager Trastevere, LLC Brooklyn, NY Annual Sales Volume: $3.2 M
• Increased Annual Sales Volume from $1.8M to $3.2M by updating the food and beverage offerings, utilizing a 2nd. Floor space, turning the staff as needed, and elevating the customer experience.
• Decreased liquor cost by updating the cocktail menu, stocking wines that sell quickly, increasing margins for high priced bottles, and implemented inventory system.
• Oversaw 2 floor Kosher steakhouse serving average of 100 covers per night.
• Managed staff of 35 including Assistant, 4 Captains, Executive Chef, Sous Chef, Kitchen Runners, Servers, Bartenders.
• Created SOP’s, implemented inventory, managed all scheduling, elevated sanitation standards for A-rating.
• Designed and decorated a 2nd. Fl. to be used for private dining and events for up to 120 guests.
• Developed a loyal customer base calling guests by name and booked tables by a personal call. (Reason for looking: new ownership causing financial instability)
10/2020– 12/2021 Assistant General Manager Annual Sales Volume: $18 million Gallaghers Steakhouse.
• Oversaw FOH and BOH team of 60 including 5 Managers and 22 Waiters.
• Took over scheduling and clock in/outs. New York, N.Y.
• Responsible for controlling revenue regarding tips, voids, comps, hours worked and distribute paychecks to non -direct deposit employees.
• Managed all reservations through OpenTable.
• Reorganized entire wine cellar. Restocked and stocked inventory. Entered updated menus in the system. Met with Purveyors for ordering.
• Held daily meetings regarding specials, financials, product knowledge, issues, and recognition. (Reason for leaving: new opportunity with many new challenges)
10/2009 – 09/2020
General Manager Reef Restaurant Mediterranean Cuisine Annual Sales Volume: $2.5 million
• Managed a 2 floor Fine Dining Northern Italian Restaurant and Bar. New York, N.Y.
• Increased Weekly Sales Volume from $28,000 to $50,000 by attracting an upscale, loyal customer base. Elevated environment along with menu offerings.
• Planned, supervised, and coordinated the daily F&B operations.
• Increased bar standards by replacing underperforming bar staff, hiring new staff and retraining.
• Organized events up to 60. Created all event menus. Increased guest average.
• Created wine menu with notable wines and wines by the glass. Contained Happy Hour to the bar.
• Hired, implemented, and supervised training for staff of 18, Coordinated activities, scheduled, and coached staff for superior service.
• Communicated with the Chef on daily specials, supervised and assisted with processing daily receipts. Maintained DOH standards.
• Responsible for payroll and time management as well as all business reports and receipts.
(Reason for leaving: sold)
09/2005 – 09/2009 Manager Annual Sales Volume: $10 Million Da Silvano New York, N.Y.
Skills
Open Table, Toast, Breadcrumbs
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