Customer Service Urgent Care
Resume:
SHARON IVEY
Charlotte, NC *****
************@*****.***
Professional Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Willing to relocate: Anywhere
Work Experience
Patient Relations Coordinator
AFC URGENT CARE/FAMILY CARE-Charlotte, NC
May 2024 to Present
• First point of contact
• Answering phone in a timely manner
• Keep lobby and restroom clean
• Insurance verification and payment collection
• End of shift deposit
Print & Marketing Supervisor TSA Agent
Staples-Charlotte, NC
September 2023 to Present
Site Supervisor
StarMed Healthcare-Charlotte, NC
November 2021 to September 2023
Organized daily workflow for the team, ensuring tasks were completed on time and within budget. Conducted regular inspections of work sites to ensure compliance with safety regulations, including hazard identification and risk assessment.
Ensured that all personnel wore appropriate personal protective equipment while working. Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
Transit Bus Operator
CATS-Charlotte, NC
December 2022 to July 2023
Conducted pre-trip inspections of the bus to ensure it was safe for operation. Monitored passengers to ensure they followed safety regulations and paid fares. Responded to customer inquiries regarding routes, schedules, and transfers. Provided assistance to elderly or disabled passengers with their transportation needs. Enforced passenger rules and regulations while providing courteous service. Reported any mechanical problems or incidents that occurred during transit operations. Adhered to all traffic laws including speed limits, stop signs, signals.. Communicated regularly with dispatch personnel via two-way radio systems. Managed time effectively by arriving at stops on schedule according to route times. Made sure wheelchair lifts were functioning properly before each trip began. Assisted customers in locating information about destinations or connecting routes. Stayed current on local events and activities affecting transit services in the area. Maintained professional demeanor when dealing with difficult customers or situations. Kept an eye out for suspicious activity or unattended items on board the bus. Utilized lifts and ramps to help handicapped passengers board shuttles. Maintained safe driving habits to protect property and general public on roadways. Communicated frequently with dispatchers regarding locations, routes and traffic conditions. Reported major accidents, emergencies and suspicious incidents to supervisors. Completed transfers at hubs and final destinations to keep routes on schedule. Assisted passengers in loading wheelchairs or other mobility aids. Reported delays or accidents.
Mail Carrier
USPS-Monroe, NC
August 2020 to January 2021
Sorted mail to be delivered according to route and customer address. Scanned packages for delivery tracking.
Delivered packages and letters to residential customers. Operated a vehicle in accordance with safety regulations. Provided friendly customer service at all times while delivering mail. Verified accuracy of addresses before delivering packages. Assisted other carriers with their routes as needed during peak periods. Ensured compliance with federal laws related to privacy protection. Education
High School Diploma
Monroe High School-Monroe, NC
June 1991 to June 1991
SPCC-Monroe, NC
Skills
• Class B Drivers License
• Scheduling appointments
• Answering phones and call bells
• Customer Service
• Typing
• Ordering supplies
• Filing
• Reading Doctors orders and entering them in the computer. Certifications and Licenses
Driver's License
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