Software Engineer Customer Service
Resume:
CONTACT
EDUCATION
Business Management
SKILLS
WORK EXPERIENCE
JEFF
CURTIS
VP SALES MARKETING
****************@*****.***
Orange County, CA
Served as the primary contact for contracts and custom orders, coordinating with relevant departments and providing consistent order status updates. Generated front-end templates for reusability and modularity in earlier development. UI/UX Collaboration
Spearheaded commercial photo shoots by coordinating with clients, models, and production teams to ensure high-quality imagery aligned with branding and marketing objectives.
Maintained the customer cross-reference table to ensure data accuracy and a streamlined order processing system.
Contributed to process improvement initiatives by streamlining order management workflows and boosting customer service efficiency. Responded promptly and professionally to incoming calls and emails, providing up-to- date product information and processing approved sample and literature requests. Accurately entered orders, RMAs, and debit/credit memo requests Investigated customer complaints and collaborated with internal teams to ensure timely resolutions and enhanced satisfaction.
Proactively reviewed and updated the product backlog, verifying current availability and recommending suitable substitutions.
Full Stack Software Engineer
Vanguard University
Creative and detail-driven Full Stack Developer with 4+ years of hands-on experience building secure, scalable, and user-focused applications across the MERN stack and the AWS ecosystem. Known for delivering high-performance, cloud-native solutions using React, Node.js, Express.js, and MongoDB, enhanced by Next.js, Redux, and polished UI libraries like Tailwind CSS, DaisyUI, Material UI, Chakra, and Emotion. Skilled in designing microservice architectures and RESTful APIs backed by AWS Lambda, API Gateway, EC2, S3, CloudFront, DynamoDB, and Cognito—balancing speed, cost, and scalability. Adept at implementing secure identity flows using OAuth 2.0, AWS IAM, and Cognito, along with encrypted data workflows powered by AWS KMS. I Bring strong Python scripting experience, with a background in async development, data scraping, and workflow automation. Passionate about integrating intelligent, next-gen tools like OpenAI, RunwayML, Midjourney, Shopify API, Firebase, Apple Developer, and Google Cloud Console to drive innovation, personalization, and operational efficiency.
FULL STACK SOFTWARE ENGINEER
PIXEL PRINT DEVOPS 2021- Present
Microservice-based backend infrastructures architected using Node.js and the AWS SDK for JavaScript (v3), enabling resilient, scalable, and modular applications across AWS services.
Designed and deployed RESTful endpoints integrated with Lambda, API Gateway, EC2, S3, CloudFront, DynamoDB, Pinpoint, SES, and Cognito, optimizing for security, performance, and cost efficiency.
Delivered full stack solutions using the MERN stack, enhanced by Next.js
(routing/SSR), Redux, Tailwind CSS, DaisyUI, and Material UI, enabling responsive and consistent UI development.
Built interactive real-time dashboards for users and admins, integrating Framer Motion for animated UI transitions and improved engagement. Engineered robust REST APIs with Express.js, supporting real-time features, third- party integrations, and AWS-hosted scraping workflows. Designed scalable backend logic with reusable Express.js controllers and Mongoose schemas, ensuring consistent structure for both structured and unstructured datasets.
Implemented secure authentication and authorization using OAuth 2.0, Google OAuth, AWS Cognito, and Passport.js, supporting federated login and role-based access control.
Integrated Stripe and Apple Pay to handle seamless, secure payment processing across mobile and web platforms.
Real-time video streaming platform with media upload, playback, and analytics. Social media data scraper with tiered access and Stripe subscription billing. Restaurant POS and ordering system with dynamic menus, live cart updates, and AWS-backed infrastructure.
Gamified kids rewards app featuring task tracking, progress visualization, and interactive dashboards.
Integrated advanced APIs—including OpenAI, RunwayML, Firecrawl, Midjourney, Shopify, and Google Cloud—to support personalization, automation, and e-commerce workflows.
Built cross-platform desktop applications with PyQt6 and developed automated testing and QA pipelines using Selenium, Playwright, and PyAutoGUI, increasing productivity and reducing manual testing time.
BOSS INNOVATION & MARKETING, INC.
PixelPrintDevOps.com
Cloud & Hosting Platforms:
AWS (S3, CloudWatch, DynamoDB, Pinpoint,
SES, Kinesis, API Gateway, Lambda, Cognito,
EC2), Vercel, Heroku, Google Cloud Platform
(GCP)
Frontend Development:
React.js, Vite, ES6+, Next.js, Redux, Redux
Toolkit, Framer Motion, UI Libraries, DaisyUI,
Tailwind CSS, Material-UI
Backend & Serverless Architecture:
Node.js, Express.js, Nest.js
Serverless with AWS Lambda & API Gateway
Routing, Schemas, Models, Controllers using
Express.js & Mongoose
Authentication & Security:
OAuth 2.0, AWS IAM, AWS Cognito, AWS
Amplify, Passport.js, Google OAuth
Apple Pay integration for secure mobile
transactions
Database Management:
MongoDB, Mongoose, PostgreSQL, MySQL
Schema design for structured & unstructured
datasets
API Development & Integration:
REST APIs, GraphQL, Axios, TanStack Query
(React Query)
Stripe API, Google APIs, Shopify API
DevOps & CI/CD:
GitHub Actions, Cloud Monitoring via Amazon
CloudWatch
Deployment pipelines to AWS, Vercel, and
Heroku
AI & Intelligent Integrations:
OpenAI API, RunwayML, Firecrawl, Midjourney,
PyTorch
Automation & Scripting:
Python scripting, Flask for APIs
Selenium, Playwright, PyAutoGUI
Desktop Application Development:
PyQt6, Qt Designer, PyGUI, Tkinter
Design & Media Production:
Adobe Photoshop, media editing, commercial
photography
Sales, CRM, & Documentation:
CRM tools, order processing, workflow
documentation
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