Customer Support Dental Assistant
Resume:
Belinda
Pepi
Contact Details
Stamford, CT *****
****.*********@*****.***
Dear Hiring Manager,
After over a decade working as a dental assistant, I’m making a career shift—away from dental chairs and into a role where I can bring my strong people skills, problem-solving abilities, and calm demeanor to a fully remote environment. I’m writing to express my interest in this position, where I can continue doing what I love: helping people feel heard, informed, and confident even when they’re dealing with something uncomfortable.
Throughout my career, I’ve worn many hats: I’ve guided anxious patients through complex and sometimes painful procedures, answered phones with a smile no matter how hectic the day got, and patiently walked people through their billing questions, breaking down confusing information into clear, manageable steps. Every day, I had to think on my feet, stay calm under pressure, and communicate effectively with a wide range of personalities. Sound familiar? That’s customer support at its core.
Though I may not come from a traditional tech background, I’m a fast learner with a strong attention to detail and a knack for picking up new systems quickly. I’m confident that I can translate my ability to troubleshoot on the fly, explain complex ideas simply, and build rapport with just about anyone into success in a technical support role. Plus, I’m excited to grow and deepen my skills in this new space. I’m eager to bring my energy, adaptability, and dedication to a company that values excellent customer service and clear communication. Thank you for considering my application—I’d love the chance to talk more about how I can contribute to your team. Belinda Pepi
Sincerely,
BELINDA PEPI
SUMMARY
Highly motivated and customer focused professional with over ten years of experience in client services and customer support. Adept in building strong relationships, understanding client needs, and providing exceptional service. Skilled in scheduling, documentation management, and problem solving in a face paced setting. A quick learner who thrives on acquiring new skills and continuously improving. Passionate about hand delivering outstanding customer experience and contributions to business growth through effective communication and client satisfaction.
203-***-**** ****.*********@*****.*** www.linkedin.com/in/bpepi
Ensure that all patients check-in while verifying their information and any updates. Upon check-out ensure patient leaves with next appointment
Initiated and maintained customer relationships through proactive communication, scheduling, and problem resolution
Addressed customer inquiries and educate clients on services offerings, pricing, and policy details.
Verifying insurance eligibility and process claims.
Assist with treatment planning and providing insight on estimated cost of procedures
Direct procedural assistance with various operations including fillings, implant restoration and crown placements
Take and develop digital X-rays
Educate patients on post operative protocols and strong practice methods
Maintain a clean and organized workspace from decluttering to sterilization
Answered multi-line phone system
Support business growth by optimizing service processes and enhancing operational efficiency
Educated clients about insurance coverage and policy details while maintaining accurate up to date records
Managed client records and maintained up-to-date documentation, including insurance verification and scheduling, using CRM software
(Dentrix)
Digitized and organized documents and reports
Processed payments, reconciled financial transactions and maintained detailed records using CRM software
Hands on assistance during various procedures, preparing tools materials and equipments to support designated tasks
Maintained attention to detail while handling materials, preparing solutions, and following protocols.
Scheduled appointments and coordinated calendars, optimizing workflow efficiency and client experience
Captured and processed digital radiographs
Provided customer support, assisting clients with inquiries related to payments, records, and insurance.
Eastern Accounting Systems
Collection Agent Specialist Danbury CT 2015 - 2016
Managed high-volume inbound and outbound calls to recover overdue payments while maintaining positive customer relations
Negotiated payment plans, ensuring compliance
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Provide excellent customer service while maintaining professionalism and empathy
Documented all interactions and maintained detailed records in company databases
Investigate and resolve disputes to ensure accurate account information
Consistently exceeded individual and team collection goals through strong communication and persuasion skills
EDUCATION
Norwalk Community
College
Dental Associates Degree
Norwalk 2012 - 2014
Dental Radiography (X-ray
certified, if applicable)
Infection Control &
Sterilization
Patient Care & Education
Four-Handed Dentistry
CPR & First Aid Certified
HIPAA & OSHA Compliance
TECHNICAL
EXPERTISE
Practice Works
Dentrix
Windows and Mac OS
Rectangle Health
Bridge Payment
Google Drive
Microsoft Office
ACCOLADES &
CERTIFICATION
SKILLS &
STRENGTHS
Customer Relationship
Management
Sales Prospecting
Market Research
Strong Communication &
Negotiation
Time Management
Problem-Solving
PROFESSIONAL EXPERIENCE
The Stein Dental Group
Patient Coordinator Stamford CT 2018 - 2024
Diamond Dental
Patient Coordinator Danbury CT 2016 - 2018
Dr. Richard Kalmans
Lead Dental assistant and Support Staff Stamford CT 2021 - Present
Contact this candidate