Quality Assurance Automation Qa

EXPERIENCE SUMMARY:

Automation QA Engineering Leader Technical Strategist Agile & DevOps Expert

Results-driven Automation QA Engineering Leader with 10+ years of progressive experience, specializing in leading and managing high-performing teams to drive quality assurance initiatives. Adept at overseeing complex, enterprise-level automation projects, ensuring seamless execution from planning and strategy to deployment and production support.

Proven expertise in technical leadership, mentoring teams, and managing vendor relationships while spearheading test automation frameworks across diverse industries, including Airlines, Insurance, and Finance. Skilled in defining QA strategies, revenue-driven testing roadmaps, and risk-based testing approaches to optimize software quality and business impact.

Deep technical proficiency in n-tier application development, automation frameworks, and cloud-based testing. Expert in Selenium, Appium, SeeTest, Java, JavaScript, SOAP UI, API Testing, DevOps, Jenkins, GIT, SQL, AWS, and Agile methodologies. Adept at leveraging agile tools like Jira and VersionOne to streamline workflows, track defects, and optimize test lifecycles.

Strong track record in handling production issues, leading triage calls, and driving cross-functional collaboration to resolve critical software challenges. Experienced in technical feasibility assessments, risk management, and full lifecycle QA processes, ensuring robust product delivery and customer satisfaction.

RELEVANT EXPERIENCE:

Digital / Southwest.com September 2022 – Current

Southwest Airlines Lead Quality Assurance Engineer

Platform: Selenium, Java, API, Rest, Soap, Agile, Appium, MWeb, Mobile, IntelliJ, Git, XML, Json, SeeTest

Project Summary:

This project focuses on the digital transformation of Southwest.com and its associated products to enhance the customer experience for airline passengers. Customers use these digital platforms to book flights, modify or upgrade reservations, check in, and print boarding passes. As part of this transformation, these products have been redesigned to deliver a seamless digital experience across multiple channels, enabling travelers to manage their journeys effortlessly through Southwest.com.

Responsibilities:

·Participated in the agile release planning, grooming sessions, sprint planning and following agile ceremonies to deliver product to the customer.

·Responsible for gathering business/product requirements, defining the testing scope/criteria, creating test plans, test cases and automation scenarios based on the product testing requirements.

·Responsible for leading the testing team, assigning work items, review the work items and providing day to day guidance to the team to successfully deliver the product to production.

·Responsible for the overall quality/regression certification of the digital products prior to production release.

·Responsible for the overall quality of the digital products, managing both onshore and offshore teams, providing testing status and planning the work to meet critical timelines.

·Managed and responsible for testing and delivery of several crucial products for southwest.com such as Bookings, cancellations, upgrade options, check-in and boarding passes products.

·Used Appium for testing the digital products suite on Mobile, iOS and Android devices.

·Responsible for the design and development of test automation framework using Selenium, Java, JavaScript, TestNG, IntelliJ, Jira, .

·Responsible for the design and implementation of the integration testing of the digital products with various external systems.

·Responsible for manual testing the user stories and managing the defect lifecycle by working with various cross functional teams such as Data setup team, Dev team, Dev ops, business.

·Participated in defect triage meetings, prepared defect testing daily reports and provided production support to resolve customer issues.

·Responsible for maintaining automation scripts, fixing the failures and providing mentorship and guidance on the automation framework to the team.

Renters/Auto/home June 2020 – September 2022

American Family Insurance QA Automation Engineer

Platform: home and renters and personal auto insurance, Selenium, Guidewire, Policy Center, Java, API, Rest, Soap, Agile, Eclipse, Git, XML, Json

Project Summary:

This project deals with providing insurance to Personal Auto and renters customer segment. This application allows customers to submit quote for their insurance. Out API team manages the sales API interfaces. This customer data will be sent to policy center system so that insurance agents can help customer with their quote.

Responsibilities:

·Participated in the agile release planning, grooming sessions, sprint planning and following agile ceremonies to deliver product to the customer.

·Responsible for creating test plans, test cases and automation scenarios based on the customer requirements.

·Responsible for testing the sales APIs to make sure that orders and quotes are submitted properly and participated in API testing.

·Used API testing tools such as Postman, Soap UI Pro to perform manual and automated testing.

·Responsible for automating APIs to verify all data points and is responsible for preparing test data.

·Develop business rules using Guidewire GOSU Scripting language. Configure Insurance Products and Policy Lines using Guidewire Product designer.

·Identify and integration points and integrate application with various external systems. Enhance the code for the new functionality desired by the customer.

·Responsible for creating test scenarios, test plans and test cases for Epic level and user story level requirements.

·Responsible for manual testing the user stories and manage the defect lifecycle by working with various cross functional teams such as Data setup team, Dev team, Dev ops, business.

·Responsible for developing automation scripts using JavaScript, Java, Selenium, Junit, Eclipse.

·Participated in defect triage meetings, prepare defect testing daily reports and provided production support to resolve customer issues.

·Responsible for maintaining automation scripts, fix the failures and provide mentorship and guidance on the automation framework to the team.

·Involved in the data validation of the REST API payloads by extracting data from Kafka topic including the downstream consumers who interact with mainframe systems.

·Used Batch tools to extract data from downstream systems and validated the data for consistency.

·Used various Automation methodologies such as page object model and create code with best practices and reusability.

Business Lines Modernization May 2015 – May 2020

State Farm / Capgemini Automation/Project Lead

Platform: Guidewire Policy Center, Guidewire, Policy Center, Java, API, Rest, Soap, Agile, Eclipse, Git, XML, Json, AWS, Automation

Project Summary:

This project deals with providing insurance to commercial line of office buildings. This application allows Agents, Underwriters, and various roles to create quote/policy, change policy, cancel policy, renew policy, approve policy using web interface. This project is single place to manage the insurance customers and their policies. As part of this project, Guidewire policy center module is customized to State Farm insurance policies and business rules for various States. Implemented all the State Farm Insurance business rules to create Policy for Auto and Fire customers.

Responsibilities:

·Participated in the agile release planning, grooming sessions, sprint planning and following agile ceremonies to deliver product to the customer.

·Responsible for analyzing the new policy center requirements and screens and provided valuable suggestions from the testing perspective.

·Assess Policy Center’s ability to adequately capture/integrate with the client customer and account information

·Assess Policy Center’s flexibility in configuring screens and ability to meet client requirements

·Assess how Policy Center can interface with internal and external third-party systems

·Program backlog, vision, roadmap for pilot and rollout

·Establish program objectives, guiding principles, governing structure, resource plans and transition timelines.

·Develop business rules using Guidewire GOSU Scripting language. Configure Insurance Products and Policy Lines using Guidewire Product designer.

·Configure Validation rules and Underwriting Issues as per business requirements.

·Configure the guidewire workflows as per client needs.

·Accessing various databases like H2 (guidewire local data base), Oracle 10g

·Identify and integration points and integrate application with various external systems. Enhance the code for the new functionality desired by the customer.

·Responsible for creating test scenarios, test plans and test cases for Epic level and user story level requirements.

·Responsible for manual testing the user stories and manage the defect lifecycle by working with various cross functional teams such as Data setup team, Dev team, Devops, business.

·Responsible for creating widgets for web pages and create scripts to test the feature using Selenium, Java, xpath, JavaScript and WAT framework.

·Created JavaScript version of the existing automation framework involving node JS by decreasing the end-to-end execution of automation scripts from 8mins to around 1min 12sec

·Participated in defect triage meetings, prepare defect testing daily reports and also provided production support to resolve customer issues.

·Responsible for maintaining automation scripts, fix the failures and also provide mentorship and guidance on the automation framework to the team.

·Involved in the data validation of the REST API payloads by extracting data from Kafka topic including the downstream consumers who interact with mainframe systems.

·Used Batch tools to extract data from downstream systems and validated the data for consistency.

·Used various Automation methodologies such as page object model, and create code with best practices and reusability.

·Created an extensive regression testing suite based on the service which run as a part of Jenkins pipeline which is triggered every 2hrs to check the health of the environment.

·Recently, working on ANNT framework to automate business fire policy screens as this framework is faster and reliable than WAT framework.

·Experience writing SQL queries and worked with the DBA team to manage test data.

·Expert knowledge on the policy center module and supported initial roll out and state rollouts and is responsible for validating all the business rules and end to end testing across the policy lifecycle.

·Hands on experience with Gosu coding (Policy Center) involving interactions with integration layer (Java) and most downstream consumers (Kafka topic, spring batch, Transactional Data Service, IBM queues, etc.,)

·Good knowledge on AWS cloud and used dynamo DB and has AWS certification.

·Provided production support after go-live and helped solve customer issues in a timely manner.

·Responsible for analyzing Splunk logs to identify the root cause of the production issue and provided valuable inputs in resolving the production issues.

Cloudnet March 2014 – April 2015

FMH Insurance Automation Engineer

Platform: XAFT Automation Framework, Crop/Hail Insurance

Project Summary:

FMH Provides complete farm insurance solutions for America’s heartland and secures the financial future of the farmers and mutual’s with Federal and Private crop insurance, Farm and Ranch Insurance, and reinsurance products. This project Cloudnet provides end to end workflows from plan enrollment to claims. Insurance agencies and agents can use this application to manage agency members, enroll in the insurance plans. This application has 5 modules names corporate, agency, policy etc for managing respective areas.

Responsibilities:

·Worked closely with business team to gather requirements for Crop Insurance Market and analyzed the requirements for feasibility.

·Worked primarily on creating test scenarios, plans and test cases for agency, claims and policy holder module.

·Manually tested various business rules under Crop Insurance and automated the business rules validation using XAFT automation framework.

·Responsible for analyzing the nightly regression results and provide detailed report on the failures, make code changes to fix the issue, open defects if its application issue.

·Implemented test scripts for the new features using selenium web driver, Java, JUnit, eclipse.

·Responsible for creating xpath object repositories using page object model.

·Implemented data driven model to read test data from XL and database using Apache POI and JDBC Drivers.

·Developed test suites, test batches to run on nightly basis using JUnit.

·Participated in defect meetings, prepared defect tracking reports and test results report using Test Track.

·Tested the application on all supported browsers and reported issues.

·Provided production support after release go live and provided timely solutions to customer issues.

HIGHER EDUCATION:

·Bachelor of Engineering in Electronics and communications from Kakatiya University, India

SKILL SET:

·Expertise in the agile methodology and agile tools.

·Expertise in guidewire policy center screens and business rules.

·Expertise in Business fire insurance domain and all the associated rules and business processes.

·Expertise in managing triage calls and production support.

·Expert in analyzing Splunk logs and prepare root cause analysis report and steps to consistently reproduce the issues and handling triage calls until resolving the issue.

·Expertise in handling cross team communication and handle downstream system data flows and end to end testing of the application.

·Expertise in designing and developing automation frameworks.

TECHNICAL SKILLS:

·Languages: Gosu(Guidewire), Java

·Guidewire, Policy Center, Tortoise GIT, Git Bash, Git Lab, Postman, EDGE APIs, VSCode, Cucumber

·Testing Tools: Selenium (IDE, Web Driver, RC), Quality Center, GIT, Subversion, SOAP UI, Sql Developer, Apache, POI, WAT, Test Link, Maven, Splunk, Eclipse

·Platforms: Windows, Linux, Unix, AWS Cloud

·Programming Languages: Java, Groovy, JUnit, SQL, XML, HTML, CSS, JavaScript, WSDL.

·Database: Oracle, SQL Server

·Automation Frameworks: ANNT, WAT, XAFT

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