Human Resources Customer Service

Lamont Dwayne Sparks

**** **** ********** ****** *** Floor

Saint Louis, MO 63107

Phone Number: 314-***-**** Email: ******.********@*****.***

Skill Set:

Trained / Hire New Employees (Conduct Interviews)

Data Entry/Ten Key 20,000 KSPH

Typing 60 wpm / Clerk Typist II & III

Proficiency in Microsoft Word, Excel, Access, Outlook, & PowerPoint

(Lead Verifier: 1-20 people) Loan Originator/ Processor

Customer Service (Pharmaceutical, Real Estate, & Human Resources)

Building / Department Engagement Committee Core Member

Revising Vision & Mission Statements & Making Decision Overall & Planning Fundraisers

SME: Subject Matter Expert:

Problem Management (Disciplinary Action)

Release/Hold Whole Blood and Aphaeresis products to Production Laboratory.

Prepped and verify medical documents.

Education:

Sanford Brown College – Hazelwood, MO Graduation: March 2009

Business Administration/Management Associates Degree

Deans List/Perfect Attendance

Certification/Training:

ASHI (American Safety & Health Institute) CPI Certification CPR/AED & First Aid/Med Aide Training

CMD (Clinical Medication Distribution)

Missouri Department of Corrections Basic Training – Police Academy

Farmington, MO Safety Training (Gun/Pepper spray) & other tactics.

Police: Regis & Mules

*State of Missouri Notary Republic

Commission# 19879550 Member #1035091 - Expires: 08/13/2023

*State of Missouri Missouri Department of Board of Pharmacy

License No. 202******* Pharmacy Technician Expires: 05/31/2021

Volunteer Experience:

St. Patrick Center Committee Advisory Board Member

Representatives on behalf of the Homeless Population addressed comments, concerns, and suggestions monthly.

Express Scripts Inc.

Community Representative *Honor Flight for Veterans:

Honor Veterans fly in from Washington D.C. Volunteers help welcome home Veterans and reconnect with their families.

Work History:

Saint Louis Public Schools January 2025-Present

Substitute Clerk

Greeting teachers and students, Answering Phones, Controlling Security system PA system announcement over intercom. Provided routine clerical support.

Metro St. Louis May 2023 – August 2024

Transit Service Manager

The position is a first line supervisor responsible for directing the work of 200 van operators and 44 salaried employees engaged in providing customer-orientated transit service to the agency operating area.

Develop and supervise employees, set goals and provide monthly feedback.

Supervise the entire Paratransit Van Operator staff, monitor van operator performance through the use of the radio and scheduling software.

Interview and select potential candidates for the Van Operator position.

Facilitate Random Drug Testing. Assure that testing is administered according to DOT and Agency guidelines and process the resulting paperwork.

Respond to and process all incidents and accidents involving Paratransit vehicles and conduct Site Observations according to Agency guidelines.

Prepare weekly Overtime card and administer the Division’s Fare and employee’s attendance policy.

City of St. Louis March 2020 to April 2023

Board of Alderman Executive Secretary/ Associate Clerk

Roll Call of Full Board Meetings (Zoom)

Prepared Agendas and Minutes

Assisted 5 Alderperson in daily task.

Responds to Constituents’ complaints, comments, and concerns.

Assembled Ward/Neighborhood Mailings and Attended Community Outreach Meetings

City of St. Louis / Human Resources July 2019 to March 2020

Department of Personnel (Recruitment & Examination) Clerk Typist II

Switchboard Operations for Human Resources Department.

Check in Candidates for Oral Interview and Written Testing

File/Alphabetize Record Checks, Driving Records, DD2-14

Assist Human Resource Analyst with candidate profile/ranks to be added to waiting list

Data Entry of Employment Applications & Assembled Test Booklet

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