Customer Service Medical Records

Ramona Harris

Euclid, OH ***** 216-***-**** ***************@*****.***

Healthcare professional with 10 years of healthcare industry experience and strong leadership skills. Facilitate efficient workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality and accustomed to a fast-paced hospital flow.

QUALIFICATIONS

Healthcare:

Medical Terminology

Appointment Scheduling

Healthcare Ethics

Medical Administrative Procedures

Medical Records Management

Medicare/Medicaid Forms

HIPAA Compliance

Accounting & Payroll

Management:

Organizational Improvements

Interpersonal Professional Communications

Practice Structure, Leadership & Management

Insurance Claim Cycle

Flexible

Customer Service

Well-Organized

Technology:

Microsoft Office Applications

Virtual Communication Platforms

Epic Medical Software

EDUCATION & CERTIFICATIONS

Bachelor of Science in Healthcare Management

Month Year South University

Associate of Science in Healthcare Management

Month Year Ultimate Medical Academy

BLS Instructor

Month Year American Heart Association

CPR & First Aid Certification

Month Year American Heart Association

State Tested Nurse Assistant (STNA) #501*********

Month Year State of Ohio

WORK EXPERIENCE

CPR/BLS Instructor/Recruiter/Coordinator

Month Year – Month Year JNC COMMUNITY FOUNDATIONS INC Euclid, OH

Keep ledgers, bookkeeping, charting and filing records, video guides and instruction. Networking, utilizing other resources for help for others, assisting and planning fundraisers.

Recruit and interview as well as assist with HHA, STNA programs for various agencies and facilities.

Set up and plan events for employment and business opportunities for various companies (Including Towards Employment, OMJ and other non-profit organizations)

Office Manager/Partner/Community Outreach Advocate/Support Coordinator

Month Year – Month Year JNCMedical services/ Kim's tax school Bedford, OH

Assist with training and preparing tax files for the tax season, bookkeeping, answering calls, scheduling.

appointments, finding and applying resources to the community.

Set up fundraisers, event planning, Networking.

Home Health Aide Instructor /BLS Instructor/Recruiter

Month Year – Month Year MultiCare Home Health Services OH

Interview potential employees and proved job placements.

Contacting potential candidates to schedule interviews.

Coordinating classes and evaluating student performance

State Tested Nurse Aide /Patient Observer

Month Year – Month Year Legacy Staffing Garfield Heights, OH

Documented or otherwise reported observations of patient behavior, complaints, or physical symptoms to nurses, called in prescription refills, and scheduled appointments.

Maintained the comfort, privacy, and dignity of patients by completing duties in a manner that displayed warmth and promoted a caring environment.

Provided individualized attention encouraging each resident’s ability to maintain or attain the highest practical physical, mental, and psychosocial well-being possible.

VOLUNTEER EXPERIENCE

Medical Assistant (Externship)

Month Year – Month Year Murtis Taylor Metro Health Clinic Cleveland, OH

Processed copayments

Verified insurance

Processed medical billing and ICD-9 codes

Answered inbound phone calls.

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