Customer Service Purchasing Manager
Resume:
Bensalem, PA *****
**********@******.***
PURCHASING, MARKETING, & SALES PROFESSIONAL
Results driven purchasing professional with over 15 years experience in customer service. Additional experience in hospitality, marketing, and sales. Demonstrated history of delivering results within cross-functional environments. Multilingual in Spanish, English, French, and Italian.
SDI INC. Bristol, PA 2019 - 2025
Purchasing Manager 2020 - 2025
- Oversees purchasing process from requisition to receipt
- Identifies proper sources, obtains quotes, and places orders for material requests
through ERP, PeopleSoft, and Fairmarkit systems
- Manages client stock and non-stock purchasing
- Negotiates individual transactions to deliver best cost, quality, and delivery time
- Liaison between suppliers and field team to track orders and resolve issues
- Handles all invoice exceptions, including A/P match exceptions
Client Care Specialist 2019 - 2020
- Worked with suppliers to update and expedite open purchase orders
- Updated customers daily with order/shipment statuses
- Collaborated with team members to resolve purchase order issues
- Led stock and match exception processes
Martin F. Weber Company Philadelphia, PA 2012 - 2018
Purchasing Manager 2016 – 2018
- Purchased art products, including components and chemicals from domestic
and international suppliers
- Managed all inventories, raw materials, and finished products
- Reviewed all contracts and orders to ensure product fulfillment
- Oversaw account payables and receivables
Exports Manager 2012 – 2018
- Entered daily orders for international and domestic customers
- Provided customer service for product orders
- Responsible for account receivables, wire transfers, and exports/imports
La Cena Ristorante Bensalem, PA 2013 - 2015
Hostess- Welcomed customers, scheduled reservations, and prepared restaurant for events
Parx Grill at Parx Casino Bensalem, PA 2011 - 2012
Hostess - Welcomed customers, verified reservations, and validated comp card balances
Casino Del Mar at La Concha Resort Hotel & Casino Condado, Puerto Rico 2010
Players’ Club Hospitality Desk - Casino Service Representative
- Created new accounts and provided comprehensive service to all gaming customers
- Reserved rooms and dinner reservations for VIP customers
- Responsible for processing comp payments and establishing casino-to-player
relationships, to ensure repeat business
VIELKA A. KAPP **********@******.*** +1-215-***-**** Page 1 of 2
Puerto Rico Tourism Company San Juan, Puerto Rico 2009 - 2010
Customer Service and Quality Control Manager
- Supervised call center where travel and tourism information was provided
Conrad Condado Plaza Hotel & Casino San Juan, Puerto Rico 2009
Banquet Supervisor BEO
- Entered events into the system, prepared and organized rooms for activities
Housekeeping Supervisor and Coordinator
- Supervised rooms for showing guests interested in booking conventions
Radisson Ambassador Plaza Hotel & Casino San Juan, Puerto Rico 2007 - 2010
Players’ Club Marketing Assistant, Casino Hostess, and Customer Service Representative
- Created new accounts and provided comprehensive service to all gaming customers
- Reserved rooms and dinner reservations for VIP customers
- Responsible for comp payments and establishing casino-to-player relationships, to
ensure repeat business
HMC (Hospitality Marketing Concepts) Condado, Puerto Rico 2003 - 2005
Sales Agent
- Representative for different hotels in Puerto Rico, such as Marriot, Hilton, and Resorts
- Managed calls, renewed accounts, and maintained daily sales goals
World Disney World - MGM Studios Miami, FL 2005 - 2006
Food and Beverage Department at Sunset Ranch
- Cashier and Salesperson for various stores and souvenir shops
EDUCATION
Universidad Del Sagrado Corazon San Juan, Puerto Rico 2003 - 2010
Bachelor Degree in Business Administration
Major in Tourism/Minor in Languages - GPA 3.30
Alliance Françoise of Puerto Rico San Juan, Puerto Rico 2008 - 2009
Italian and French Studies English Courses
Disney University Orlando, FL 2005 - 2006
Internship, Organizational Leadership and Humans Resources
Padre Zegri College San Cristobal, Dominican Republic 1999 - 2001
Secretarial and Accounting
COMPUTER SKILLS TRAINING
Microsoft Office, proficient in Power Point, and Excel Money Laundering Prevention Training
Open Table, Sage, and Casino CMP programs T.I.P.S. Certification & Liabilities Training
Peoplesoft, Fairmarkit, and ERP systems
Professional references available upon request.
VIELKA A. KAPP **********@******.*** +1-215-***-**** Page 2 of 2
VIELKA A. KAPP
Contact this candidate