Customer Service Retail Management

Professional summary Shift Leader with over * years of experience in supervision and retail management, adept at fostering a positive work environment and resolving conflicts. Skilled in communication, time management, and leadership, with a strong track record of providing excellent customer service and training new employees. Committed to maintaining health and safety standards while driving team performance and operational efficiency.

Ruth Exilasse

Shift Leader

Orlando, FL 32819, Orlando, US, 32819 / +1-689-***-**** / ***********@*****.*** Employment history

JUN 2023 - MAR 2025

ORLANDO, FL

Shift Leader, Clean Juice

MAR 2023 - JUN 2023

ORLANDO, FL

Stay At Home Mom/Wife

JAN 2017 - MAR 2023

ORLANDO, FL

Driver, Uber

Lead team shifts, manage schedules, and resolve conflicts for seamless operations. Ensure compliance with health standards, addressing equipment needs promptly. Train new staff, fostering a collaborative and supportive work environment. Handle cash operations and prepare bank deposits with precision. Address customer concerns, enhancing satisfaction and loyalty. Monitored sales patterns and customer feedback to optimize menu offerings and service delivery, driving business growth and retention.

Streamlined inventory management processes and implemented cost-control measures, reducing operational waste while maintaining product quality standards. Managed household operations, ensuring smooth daily routines and effective time management. Facilitated children's educational activities, enhancing learning and development. Developed multitasking skills by balancing household tasks and childcare responsibilities. Transported passengers safely, adhering to traffic laws, enhancing customer satisfaction. Utilized Uber app for efficient navigation and seamless payment processing. Maintained vehicle cleanliness, ensuring a pleasant ride experience. Assisted passengers with luggage, providing courteous service. Achieved high passenger ratings through professional and reliable service. Fostered positive passenger experiences through personalised assistance and professional communication, adapting service to diverse customer needs Developed efficient time management systems for peak hours, reducing passenger wait times while maximising service coverage in high-demand areas Education

JAN 2011 - DEC 2014

ORLANDO, FL

Bachelor's degree in Law, University of Central Florida AUG 2007 - MAY 2010 High School, Dr. Phillips High School Courses

ServSafe Certification at ServSafe

AED Certification at AED

CPR Certification at CPR

Teaching Certification at Teaching

Skills Customer Service Time Management

Retail Management Cashiering

Supervision Sales

Cash Handling Guest Services

POS Analysis

Marketing Negotiation

Teaching Communication

Conflict Management Leadership

Microsoft Office Legal Research

Merchandising Organizational Skills

Inventory Control Problem Solving

Customer Engagement Data Entry

Event Planning Staff Scheduling

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