Sales/Accounts/customer service Representative/admin
Resume:
SR. FLEET SALES EXECUTIVE
IMRAN AFZAL
S A L E S / A C C O U N T S / P B O / C S R / A D M I N
C O N T A C T
*****.**********@*****.***
W O R K E X P E R I E N C E
JAN-2022 TO SEP-2024
Doha, Qatar
C O U R S E S / S K I L L S
INFINITY RENT A CAR – QATAR
P R O F I L E
Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. COMPANY OVERVIEW- SERVICES & TRADING FIRM
AMASCO GROUP – QATAR
COMPANY OVERVIEW- CONSTRUCTIONS FIRM
GENERAL ACCOUNTANT
JUNE-2019 TO DEC-2021
Recorded daily financial transactions (income, expenses, assets, liabilities). Maintained accurate and up-to-date general ledger,inventry legder,petty cash,invoices,bills. Reconciled bank statements and account balances to ensure consistency and accuracy. Investigated and resolve any discrepancies or irregularities. Prepared monthly, quarterly, and annual financial reports. Supported the preparation of financial statements such as balance sheets, income statements, and cash flow statements.
Assisted in developing budgets and financial forecasts. Monitored actual performance against budgets and report variances. UNITED BANK LIMITED - PAKISTAN
COMPANY OVERVIEW - BANKING FIRM
PHONE BANKING OFFICER/CUSTOMER SERVICE REPRESENTATIVE FEBRUARY-2017 TO APR-2019
Answered incoming calls from customers related to banking products, services, and account information.
Make outbound calls for service follow-ups, feedback, and product promotions. Handled customer inquiries related to savings accounts, loans, credit/debit cards, online/mobile banking,
Addressed and resolve customer issues or complaints in a timely and effective manner. Escalated complex queries to appropriate departments while maintaining customer communication. Assisted customers in carrying out transactions such as fund transfers, card blocking, statement requests, and PIN generation.
Ensured customer identity verification and compliance with KYC/AML guidelines. Promoted cross-selling and up-selling of banking products and services. Educated customers about digital banking tools and services. Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction, and resolution rate.
P E R S O N A L D E T A I L S
05 FEBRUARY,1992
PAKISTAN
ENGLISH -URDU-PUNJABI-HINDI
MARRIED
TRANSFERABLE VISA WITH NOC
QATAR DRIVING LICENSE
SAP B1
IRIS
AVAYA
ALTITUDE
MYCOM
QUICKBOOK 18
MS OFFICE
CUSTOMER SERVICE
INTERNET
E D U C A T I O N
B.COM - COMMERCE - 2016
UNIVERSITY OF KARACHI
I.COM - COMMERCE - 2011
BOARD OF INTERMIDIATE EDUCATION
MATRICULATION- 2008
BOARD OF SECONDRY EDUCATION
Client Visits & Relationship Management: Regularly visited garages, service centers,transport companies, and retail shops to promote our range of tires and batteries, building strong, long-term relationships.
Product Sales & Demonstrations: Provided on-site product demonstrations and technical guidance to customers, helping them choose the right products based on vehicle type, driving conditions, and budget.
Market Expansion: Successfully expanded the customer base in assigned territories by identifying new business opportunities and turning cold leads into active clients. Sales Target Achievement: Consistently achieved and exceeded monthly sales targets through strategic planning, upselling, and excellent customer service. After-Sales Support: Ensured customer satisfaction by providing follow-up support, handling product claims or issues, and coordinating timely deliveries. Product Knowledge & Training: Kept up-to-date with the latest tyres and batteries technologies and trained new clients and staff on product usage, maintenance, and benefits. Reporting & Documentation: Maintained detailed records of client interactions, sales progress, and market feedback for continuous improvement and reporting to management LANDERENZO (PVT) LIMITED - PAKISTAN
COMPANY OVERVIEW - AUTOMOBILE FIRM
JR. EXECUTIVE OFFICER ACCOUNTS & ADMIN
Record and maintain daily financial transactions in accounting software (INVENTRY SYSTEM,SAP). Prepare and process purchase orders, sales invoices, and expense vouchers. Perform bank reconciliations and petty cash handling. Support month-end closing activities and assist in preparing reports for audits. Maintain office supplies, coordinate with vendors, and ensure timely procurement. Handle documentation, filing, and record-keeping (physical and digital). Support HR activities like attendance tracking, leave records, and basic payroll support. Coordinate vehicle registration paperwork, insurance renewals, and servicing records (if part of a dealership).
Ensure general upkeep of the office/workshop environment and handle day-to-day administrative issues.
JUNE-2012 TO SEPTEMBER-2016
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