M A Project Management
Resume:
N I C O OW L E C H A P T I N I
M A R K E T I N G M A N A G E R
C O N T A C T
**************@*****.***
Los Angeles, California
UNIVERSITY OF RIVERSIDE,
CALIFORNIA
Bachelor of Arts in Psychology
GPA: 3.8
E D U C A T I O N
S K I L L S
Project Management
Public Relations
Teamwork
Time Management
Leadership
Effective Communication
Critical Thinking
English: Fluent
Lebanese: Fluent
French: Basics
Spanish: Intermediate
L A N G U A G E S
P R O F I L E S U MMARY
Results-oriented management professional with a strong focus on enhancing organizational performance and productivity. Proven expertise in leading and collaborating on projects aimed at streamlining operations and improving team dynamics. Recognized for the ability to analyze complex challenges, assess viable solutions, and drive positive outcomes for the company. Known for fostering effective teamwork, demonstrating leadership, and leveraging a resourceful, proactive approach to problem-solving. Committed to continuous learning to refine skills and drive sustained success. WORK E X P E R I E N C E
Senior Manager
Pollys, Inc.
Events Specialist September 2019 - 2023
UCR, Undergraduate Admissions
Deliver high-quality results through execution of workforce planning: recruitment, onboarding, training and development
Proficient management of store through application of policies, service standards and continual improvement of operational procedures.
Demonstrate effective leadership and efficient labor/team member management: Scheduling, monitoring, communication of job expectations, planning, counseling and enforcement of policies and procedures. Commitment to team building through rapport, support, coaching, delegation of tasks and team development. Adhere to and upholds cash handling policies and procedures to ensure proper cash management practices are being followed by all levels of team members. Responsible and accountable for all company money, which includes verifying safe, making change, balancing cashier drawers, and handling bank deposits. Lead store and team to achieve breakthrough targets through implementation of all tools available to optimize production, quality guest-service standards, and productivity. Alignment of store to strategic and annual forecasts and budgets, monitor variance analysis to develop financing; establish and enforce financial controls to achieve and sustain financial targets. P & L responsibilities to include forecasting of sales, controllable profit and making adjustments as business conditions indicate to maintain and increase acceptable level of sales. Responsible to ensure accurate, timely completion of store financial (invoices, audits, reporting) and personnel/payroll related duties in accordance with company standards, policies, and procedures. Ensure compliance with operational standards, company policies, federal/state/local regulations, and laws. Certify store satisfies required state standards to assure sanitary practices and maintenance of premises to pass internal/external regulatory inspections. Responsible to perform periodic audits and execute timely resolution Ensure quality delivery of services and a successful event outcome. Planned, implemented, coordinated the execution of events associated with all special initiatives as prioritized by Undergraduate Admissions, UC Riverside and UCOP. Under the supervision of the Associate Director and in coordination with the Events Coordinator.
Responsible for coordinating all necessary aspects of assigned events, which includes setting and keeping budgets for events, logistical planning, promotional item inventory management and other duties as assigned. Ensured the proper paperwork is obtained, and UCR Policies and Procedures, to include policy interpretation, are followed throughout the coordination of assigned events. Collected, compiled, prepared all documentation to include entertainment requests, event agenda, staffing assignment and executive debrief and ensure these requests align with policy and procedures with support from the Associate Director. Responsible for maintaining departmental publication inventory and fulfilling all requests and shipments for publications.
Organized and prioritized a heavy and diverse workload to meet stringent deadlines. Responsible for community outreach and maintaining relationships with internal and external campus partners as related to events management.
Effectively coordinated and organized effective calendar management and student and/or volunteer scheduling October 2023 - Present
WORK E X P E R I E N C E
December 2015 - 2019
Academic Personnel and
Human Resouces Analyst
UCR, School of Business
Manages and oversees the preparation of academic personnel cases for ladder-rank, adjunct, lecturers, and emeritus faculty in the department.
Analyzes and interprets guidelines and policies to provide advice and counsel to unit clients on issues such as compensation, work-eligibility, visa matters such as H1-B processing or PR application, and benefits considerations. Provides strategic advice and counsel to both Department Chairs by analyzing and interpreting system-wide and organization policies, collective bargaining agreements, academic personnel procedures and practices. Review the preceding year's faculty academic personnel case preparation process. Develop a case schedule and plan for the coming year. Coordinates the academic search process, including placement of ads, drafting of search plans, conducting the initial screening of materials submitted, and coordinating all candidate logistics. Counsels Senate and non-Senate faculty and other academic staff concerning moderate to complex work-related problems with relevant policies, that they are complete and that all information is accurate. Ensures that start-up packages are included with new appointments to the ladder-rank, and process any requests for faculty participation in housing assistance programs. Facilitate communication between new faculty and appropriate departmental and campus contacts.
Facilitates the academic review processes, identifying issues relating to policy and compensation, and communicates schedules and deadlines.
Serves as the department subject matter expert in the area of academic personnel policy. Inform faculty and staff of relevant policies; advise on policy issues. Researched and interpret relevant college, campus, university, state and federal policies and regulations. Recommend and draft policies as requested. May 2012 - 2015
Human Resources Manager
Smart Circle, Inc.
Office ranked #1 in sales nationally generating $120,000 in profit Directs all human resource coordination including scheduling, PR, payroll, correspondence, training, recruiting, on boarding documents and hiring process
Trains team members in sales techniques, marketing strategies, product knowledge and management development Develops recruitment strategies to expand and advance company growth goals Office screened over 300 applications in addition to making over 200 calls per day Responsible for developing and streamlining the strategies, outreach efforts, and promotional techniques utilized for clients Campaign Manager March 2011- 2012
Smart Circle, Inc.
Manage systematic marketing techniques and developed exclusive roadshows to generate brand recognition with 9-11 times greater revenue
Interview and recruit new candidates to host 25-40 events per week. Expert at generating brand awareness and substantial return on investment for over 20 clients
Travel to other offices to assist in training for new company expansion Plan and execute over 200 promotional and marketing events with various clients that generated $3.5 million in sales yearly Office ranked #1 in sales 3 consecutive rotations among 90 offices nationwide Independently #1 in sales nationally for 2 consistent weeks generating over $11,000 in revenue per day Top leader in training 25 employees to manage 20 clients in multibillion-dollar company partnerships Promoted to nation-wide Human Resources Director for 4 other offices WORK E X P E R I E N C E
January 2009 - 2013
Manager/Photographer
Sears portrait Studio
Oversee daily operations of the studio to ensure smooth functioning. Supervise and train staff, including photographers and sales associates. Manage scheduling and appointments for clients.
Operates Adobe Lightroom program to create layouts and edit pictures Procures new clients and produces profitable sales Set up and operate photography equipment, including lighting and props. Capture high-quality portraits for individual and group sessions. Interact with clients to understand their preferences and needs. Edit and enhance photos to meet studio standards.
Offer photography packages and upsell additional services. May 2006 - 2009
Area Supevisor
Dd’s
Supervise and manage the daily operations of multiple store locations within a designated area. Lead, coach, and motivate store teams to achieve sales targets and ensure high levels of customer service. Ensure store compliance with company policies, procedures, and safety regulations. Oversee inventory management, including stock levels, restocking, and merchandising. Conduct regular store visits to assess performance, ensure operational standards are met, and provide feedback to store management.
Assist in recruitment, training, and development of store associates and management teams. Analyze sales data and market trends to optimize store performance and drive profitability. Handle customer escalations and resolve issues to maintain customer satisfaction. Ensure proper visual merchandising and in-store promotional displays are maintained. Support the implementation of store promotions, new product launches, and seasonal strategies. Manage store budgets and expenses to ensure operational efficiency. Collaborate with district managers and corporate teams to achieve company goals and initiatives. Assistant Manager June 2002- 2006
Phoenicia
Assist the restaurant manager in overseeing daily operations and ensuring smooth service. Supervise and train staff, including servers, cooks, and dishwashers, ensuring they adhere to service standards. Handle customer inquiries, complaints, and ensure guest satisfaction. Ensure proper food safety and cleanliness standards are maintained throughout the restaurant. Assist in managing inventory, placing orders, and ensuring timely deliveries. Oversee opening and closing duties, including cash handling and balancing registers. Monitor staff performance, provide feedback, and motivate team members. Assist in developing and implementing restaurant policies, procedures, and promotions. Coordinate with kitchen staff to ensure timely and accurate food preparation and delivery. Support the restaurant manager in scheduling shifts and managing labor costs. Assist with budget management and track restaurant performance to meet financial goals. Ensure compliance with health and safety regulations and local laws. Handle administrative tasks such as scheduling, payroll, and reporting.
Contact this candidate