Customer Service, Medical Assistant, warehouse, administrative assist
Resume:
Shanice Harris
Fort Worth, TX *****
********@*****.***
Professional Summary
Versatile and compassionate Medical Assistant/Customer Service Representative (CSR) with combined experience in healthcare and customer service roles. Proficient in delivering exceptional patient care, managing administrative tasks, and providing outstanding customer support. Skilled in handling patient inquiries, scheduling appointments, and resolving issues with empathy and professionalism. Adept at maintaining accurate patient records and ensuring compliance with healthcare regulations. Strong interpersonal and communication skills, with a proven ability to foster positive relationships with patients/ clients and colleagues. Seeking a role where I can leverage my medical and/or customer service expertise to contribute to a supportive and efficient workplace Authorized to work in the US for any employer
Work Experience
Medical Assistant
MD TruCare-Grapevine, TX
October 2024 to Present
• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
• Administered medications under the direction of healthcare professionals
• Performed basic laboratory tests including collecting specimens and conducting routine tests
• Managed patient medical records by accurately documenting information in electronic health record systems
• Scheduled appointments for patients, coordinating with other departments as needed
• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
• Educated patients on medication instructions, post-treatment care, and preventive measures
• Collaborated with insurance companies to verify coverage eligibility for patients' medical services
• Coordinated referrals to specialists or other healthcare providers based on physician recommendations
• Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
• Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
• Participated in staff meetings to discuss updates on policies, procedures, or changes in healthcare regulations
• Contributed to a positive work environment through effective communication with colleagues
• Aided in training new medical assistants on office protocols and clinical procedures
• Assisted with administrative tasks such as filing documents or processing paperwork
• Assisted physicians and nurses in patient examinations, procedures, and treatments
• Closely monitored inventory levels of vaccines or medications requiring special storage conditions
• Served as a liaison between patients/families and healthcare providers to facilitate smooth communication flow
• Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information
• Maintained a clean and organized work area to ensure safety and efficiency in daily operations
• Assisted with patient billing processes, including verifying insurance coverage and submitting claims Certified Medical Assistant/Office Manager
Whole health psychiatry-Houston, TX
July 2023 to October 2024
Medical Assistant
HILLCROFT MEDICAL CLINIC-Sugar Land, TX
July 2022 to July 2023
• Roomed patients
• Measured vital signs
• Prepared charts
• Scheduled appointments
• Scheduled labs
• Verified insurance
• Restocked patient rooms
• Called in medication refills
Cashier/Customer Service
RALSTON LIQUOR-Houston, TX
March 2022 to July 2022
Security Officer
Signal 88 Security-Houston, TX
March 2022 to June 2022
• Maintained daily log of activity within Apartment complex
• Performed inspections of guests as necessary
• Patrolled parking lot
• Ability to immediately understand surroundings
Medical Assistant Extern
St Stephen’s family clinic-Houston, TX
March 2022 to May 2022
• Roomed patients
• Measured vital signs
• Prepared charts
• Scheduled appointments
• Scheduled labs
• Verified insurance
• Restocked patient rooms
• Called in medication refills
Bartender/Server
Hilton Garden Inn Hotel-Houston, TX
December 2021 to February 2022
Appointment Setter
Quality Home Services-Houston, TX
July 2021 to September 2021
Property Manager
Public Storage-Houston, TX
August 2020 to August 2021
Go over leasing agreements, rent units, Make collection call, send bill notices Cashier/Customer Service
Arby's-Godfrey, IL
November 2019 to July 2020
Church Administrator
Browns Faith Temple C.O.G.I.C-Alton, IL
November 2017 to June 2020
Personal Assistant
LEO Ministries-Alton, IL
November 2017 to June 2020
Activity Director
Integrity Health Services-Alton, IL
February 2020 to May 2020
Dietary Aide
Integrity Health Services-Alton, IL
February 2020 to May 2020
Waitress
Santino's Restaurant-Alton, IL
May 2019 to October 2019
• Took food and drink orders
• Welcomed guests as they arrived
• Handled 6 or more tables daily
Front Desk Receptionist
Riverbend skate-Alton, IL
March 2019 to July 2019
•
Drive Thru Operator
Steak N Shake-Alton, IL
October 2018 to February 2019
Assembly Line Worker
Staffing Synergies (Menasha)-Edwardsville, IL
July 2018 to December 2018
Home Health Aide
Help at Home-Wood River, IL
November 2017 to September 2018
Manager
McDonald's-Godfrey, IL
March 2018 to July 2018
Tax Preparer
NuRepublic-Alton, IL
December 2017 to March 2018
Server
Johnny Carino's-Houston, TX
October 2017 to November 2017
Hostess/Server
Genghis Grill - Build Your Own Stir Fry-Houston, TX October 2017 to November 2017
Sales Associate
Sunoco Gas Station-Chappell Hill, TX
July 2017 to October 2017
Crew Member
McDonald's-Sealy, TX
March 2017 to April 2017
Crew Member/Cashier
McDonald's-Brenham, TX
July 2016 to October 2016
Sandwich Artist/Cashier
Subway-Chappell Hill, TX
June 2016 to August 2016
cashier
whataburger-Sealy, TX
June 2015 to February 2016
Cashier/Customer Service
popeyes-Alton, IL
February 2015 to April 2015
Cashier/Customer Service
popeyes-Carbondale, IL
December 2014 to February 2015
Responsibilities
take orders,answer questions
server/waitress
bandanas bbq-Carbondale, IL
October 2014 to January 2015
Responsibilities
Take customer orders and serve their food
Skills Used
communication skills
Cashier/Sales Associate/Customer Service
TJ Maxx-Carbondale, IL
September 2013 to March 2014
Waitress
Steak n shake-Carbondale, IL
September 2013 to November 2013
Education
RMA in Medical assistant
Florida Career College-Miami - Houston, TX
July 2021 to Present
GED
john a logan - Carterville, IL
Skills
• Customer Service
• Organizational skills
• Customer service
• Medical office experience
• Hotel experience
• Phone etiquette
• Vital signs
• Management
• Sales
• Restaurant experience
• Medical records
• Front desk
• Home Health (2 years)
• Triage
• Sales
• Medical terminology
• EMR Systems
• Cash handling
• Dietary Department Experience
• Vital signs
• Server
• Phlebotomy
• Hospitality
• Caregiving (2 years)
• Warehouse Experience
• Inventory
• Leadership
• Blood sampling
• Cash Handling
• Data Entry
• Filing
• Search engines
• Cooking
• POS
• Bartending
• Medication administration
• Customer service
• Microsoft Office
• Word
• Vital Signs
• Receptionist
• training
• fast learner
• Administrative Experience
• Patient care
• Food Preparation
• Microsoft Word
• Cleaning Experience
• Customer Service Skills
• Laboratory Experience
• Medical Records
• Experience Administering Injections
• Venipuncture
• EMR systems
• Retail sales
• Phlebotomy
• Computer skills
• Blood sampling
• Medical Scheduling
• MS Office
• Organizational Skills
• Property Management
• Computer Operation
• EMR systems
• Phlebotomy
• Medication administration
• Medical terminology
• Powerpoint
• Outlook
• Dietary aide experience
• Serving
• Negotiation
• Serving
• Microsoft Excel
• Cash register
• Time management
• Host/Hostess
• Dietary Aide Experience
• Medical terminology
• Communication skills
• Microsoft
• Medical Office Experience
• Intake
• Restaurant Experience
• Microsoft Word
• Sterile processing
• Clerical
• Billing
• Personal Assistant Experience
• Cooking
• Patient Care
• ICD-10
• Documentation review
Certifications and Licenses
Nursing Assistant(TEMP)
Present
Food Handler
Drivers License
Driver's License
Certified Medical Assistant
First Aid Certification
Certified Phlebotomy Technician
food handler certificate
TABC
Home Health Aide
CNA
Food Handler Certification
RMA
CPR/AED
February 2020
Certified Medical Assistant
CPR Certification
CCMA Certification
Contact this candidate