Customer Service Los Angeles
Resume:
CORTNEY
HOLMES
*****************@*****.**
m
Los Angeles, CA 90044
Dynamic Activity Director with a proven record at Oakmont of Torrance. Excelled in event planning and fostering community relationships, enhancing resident satisfaction and community engagement. Skilled in budget management and team leadership, achieving significant recognition for community service efforts. Demonstrates exceptional organizational skills and problem-solving capabilities. Director focused on balancing safety and enjoyment for every activity. Talented in overseeing work, managing records, and supervising schedules to meet business targets. Excellent customer service abilities and attention to details in all facets of operation. PROFESSIONAL SUMMARY
SKILLS
• Activity Organization
• Understanding of Budgeting
• Team Management
• Diligence
• Problem-Solving
• Dementia Care Practitioner
Dementia Care Trainer (Actively
Pursuing )
•
Dementia Montessori Practitioner
( Actively Pursuing)
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San Bernardino Adult School
San Bernardino, CA
Nursing
Carter High School
Rialto, CA
High School
Riverside Community College
Moreno Valley, CA
College
EDUCATION
CDP
CPI
ProACT
CPR
Food Handler's
EKG
CERTIFICATIONS
Oakmont of Torrance - Activity Director
Torrance • 10/2023 - Current
WORK HISTORY
Conducted regular assessments of each resident''s cognitive status. Alongside MCD adjusted their care plans accordingly to provide the most appropriate level of support.
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Maintained a safe environment for residents by conducting regular safety audits and implementing necessary improvements.
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Improved resident quality of life by developing and implementing personalized activity plans for each individual in the memory care unit.
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Achieved high levels of family satisfaction with regular updates on their loved ones'' progress and addressing concerns promptly.
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Managed budget effectively, ensuring adequate resources and supplies were available for memory care programming needs.
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Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
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Implemented strategies for managing challenging behaviors among residents, promoting positive interactions between staff members and individuals suffering from dementia.
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• Conducted tours of facility to prospective residents and families. Enhanced staff performance by providing ongoing training and support in dementia care best practices.
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Coordinated community outreach events to raise awareness about Alzheimer''s disease, contributing to a more informed public understanding of dementia-related issues.
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Developed therapeutic activities tailored to residents'' cognitive abilities, resulting in increased engagement and socialization among individuals with dementia.
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Optimized memory care programming by staying current on emerging research, attending conferences, and participating in industry training sessions.
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Developed volunteer opportunities within the memory care and assisted living, increasing community involvement in supporting this vulnerable population.
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Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
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I Choose Life Foundation - Community Relations Specialist Inglewood, CA • 08/2021 - 09/2023
Planned resident outings and special events to mark holidays and celebrate special occasions.
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Developed monthly life enrichment calendar for Memory Care and Assisted Living. Published electronically and in print.
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Developed strong relationships with residents and their families, fostering a supportive community environment.
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Boosted social interaction among residents through organizing regular events, outings, and group activities.
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Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
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Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
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Evaluated the effectiveness of activity programs through ongoing assessment and feedback from residents, families, and staff members.
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Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
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Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
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Managed a team of drivers, providing support and guidance to improve performance and productivity.
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Assigned and Directed daily tasks as well as evaluated performance to enhance productivity and resolve problems.
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Researched distance, traffic patterns and other aspects to determine safest and most productive routes for resident transportation .
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• Organized records of vehicles, schedules and yearly DOT inspection. Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
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Increased transportation efficiency by optimizing routing and scheduling processes.
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• Coordinated driver dispatch to accomplish daily transportation. Enhanced community engagement by organizing and executing various outreach events and initiatives.
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Filed reports, documented content and outcome of individual coaching sessions, detailed individual assessments and demographics and offered insight into various issues.
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Strengthened relationships with local businesses and organizations through regular communication and collaboration.
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Organized fundraising events that generated significant funds for community projects.
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• Implemented innovative public relations campaigns. Increased public awareness of company programs by creating informative content for social media platforms and newsletters.
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Negotiated favorable terms with vendors for event sponsorships or collaborations that resulted in cost savings without compromising quality.
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Spearheaded corporate philanthropy efforts, identifying opportunities to support local organizations financially or through in-kind donations.
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• Monitored the effectiveness of community initiatives through data In Home Supportive Services - IHSS Provider
Los Angeles, CA • 03/2018 - 05/2023
Visiting Nurses Association and Hospice - Intake Coordinator Claremont, CA • 02/2009 - 05/2017
analysis, refining strategies based on results.
Facilitated open communication between the organization and the public by attending local meetings and acting as a liaison.
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Established long-lasting connections with community leaders and influencers, by networking..
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Developed strategic partnerships with key stakeholders to further the organization''s goals in community development.
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Provided exceptional customer service when addressing inquiries from community members, fostering goodwill towards the organization.
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Created great working relationships with city council, congress, and senators.
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• Marketed offerings and services to community.
• Stayed within budget for marketing expenses.
• Developed and executed quarterly rolling calendar of events. Produced and distributed brochures, newsletters, and advertisements.
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Provided companionship, engaging clients in meaningful conversation and recreational activities.
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• Encouraged physical activity and ROM.
Promoted client independence through skill-building tasks and encouragement of self-care practices.
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Conducted regular assessments of clients'' physical, emotional, cognitive, or social conditions.
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Implemented creative problem-solving techniques to address unique challenges faced by each individual client effectively.
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Adapted caregiving strategies as clients'' needs evolved, ensuring consistent alignment with their care plan objectives.
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Facilitated transportation to medical appointments, ensuring timely arrival and advocating for client needs during visits.
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Assisted clients in maintaining a clean, safe, and organized home environment for optimized health and comfort.
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Supported clients with mobility challenges by utilizing adaptive equipment and implementing safety measures for improved accessibility.
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Managed detailed documentation of services provided, enabling accurate tracking of progress towards care plan goals.
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Improved client nutrition by preparing healthy meals according to dietary restrictions and preferences.
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Enhanced client well-being by providing attentive personal care and assistance with daily living activities.
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Aided clients with medication management, ensuring proper administration and adherence to prescribed schedules.
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Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
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Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
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Reduced errors in patient data entry with thorough verification processes and attention to detail.
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• Completed intake assessment forms and filed clients' charts. Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
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Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
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Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
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Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
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Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
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Ensured regulatory compliance by maintaining up-to-date records and documentation.
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Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
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Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
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Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
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Advocated for patients by liaising with insurance companies, ensuring coverage and reducing financial stress for patients..
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Facilitated team meetings to discuss complex cases, leading to more comprehensive care strategies.
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Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
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Title: Activity Director
PERSONAL INFORMATION
Remains calm, focused, and professional in stressful circumstances and effectively diffuses tense situations, all while recruiting and training new employees to meet job requirements.
LEADERSHIP EXPERIENCE
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